Delayed withdrawal times, unvalued customer
I've withdrawn 3 times and each time the process takes longer and longer. They requested account verification each time which delayed the time it takes to receive it. I was told 3-5 working days then I was told it's a further 3-5 working days after verifying my account. Not only that but I when I had sent them all the required documents they tried to tell me that it wasn't enough then a different chat agent told me the complete opposite. I confided in them that I just found out my nana had died and needed a faster resolution and still I have to wait for their email. Good promotions is about all this casino provides, you will not be a valued customer no matter how frequently you deposit. I don't recommend this casino unless you want to be mucked around
Svar från Boo Casino Online New Zealand
Thank you for your feedback. We sincerely regret that you had a negative experience with the withdrawal process. We understand how important timely payouts are and apologize for the inconvenience and delays caused.
Account verification is a mandatory requirement carried out to ensure player security and compliance with regulatory standards. In some cases, additional document checks may be required, which unfortunately can extend processing times. We are also sorry if you received conflicting information from different support agents - this does not meet our service standards.
We value every customer and would like to look into your situation in more detail. Please contact us via email and include your account details so that we can check the status of your request and assist you as quickly as possible.
Thank you for taking the time to share your experience. Your feedback helps us improve the quality of our service.
