Booked car in on Tuesday. for 4 new tyres and wheel alignment, got there no wheel alignment booked. Rebooked for Sat. got there early told it would take 1and3/4 hr. to do. The car was not ready told... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Just…Wow! The worst customer service ever. Having put my rego into Bob Jane T-Marts website to get a quote for 4 tyres I followed up with a call to Brookvale to find out if the price for tyres include... Se mer
Företaget har svarat
I ordered 4 tyres over a month ago and after waiting a week I rang and was informed they were coming from Brisbane to Sydney. After another week I rang, informed they would be there on Friday after w... Se mer
Företaget har svarat
Excellent experience with the Adam and the crew at Bob Jane Brookvale last week.They were quick and efficient with the tyre fitting and wheel alignment and very competitive with their pricing , thank... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Bob Jane T-Marts is the most trusted name in tyres and wheels in Australia. We have over 130 stores nationwide to assist with the best tyre and wheel prices, top brands, partnered with great service. Bob Jane T-Marts stocks the highest quality wheels and tyres for passenger cars, performance cars, 4x4s, vans and light trucks. All tyre prices include fitting, balance, tubeless valves (excluding tyre pressure monitoring systems), GST and tyre disposal. Australia Wide Warranty. Our Best Tyre Price Guarantee means that If you find a cheaper identical tyre stocked locally, we match the tyre price and pay you 10% of the difference. See our website www.bobjane.com.au for terms and conditions.
Kontaktuppgifter
750 Pittwater Road, Unit 10, 2100, BROOKVALE, NSW, Australien
- 02 9905 0481
2,5
Dålig
6 omdömen
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Poor Service
Booked car in on Tuesday. for 4 new tyres and wheel alignment, got there no wheel alignment booked. Rebooked for Sat. got there early told it would take 1and3/4 hr. to do. The car was not ready told it would be another hour, not happy so now told 3/4 hour.All in all from start to finish it took 3 hours. Also they did the wheel alignment with the old tyres on , to me that is strange ,In the past it has always been done with the new tyres.
Because I was NOT happy they gave me $89 off for the inconvenience. As if that makes up for a waste of time and I do wonder if it was because I’m an older woman and they thought I wouldn’t complain. I was the second last car to leave the workshop and I certainly wasn’t the second last to book in.
I definitely will not be going back to Bob Jayne Brookvale again.
16 maj 2026
Omdöme utan inbjudan
Terrible
Just…Wow! The worst customer service ever. Having put my rego into Bob Jane T-Marts website to get a quote for 4 tyres I followed up with a call to Brookvale to find out if the price for tyres includes fitting. I was told “NEVER go with what you see online as that’s not correct”. I asked for help but because I couldn’t tell the man what size tyres I needed for my car type he said “because you didn’t but the car from us I’m no use to you”. I didn’t know Bob Jane even sold cars. WHY have a website that gives incorrect details & why employ people that are useless?
27 mars 2026
Omdöme utan inbjudan
Svar från Bob Jane T-Marts - Brookvale
Hi, we're sorry to hear about your recent experience at our store. We'd love to get some further details from you so we can investigate and move to remedy your disappointment. If you could please email some contact details and vehicle registration to feedback@bobjane.com.au so we can escalate this.
Thanks,
Bob Jane T-Marts National Support Team
Tyres due on Fridays but Friday never comes
I ordered 4 tyres over a month ago and after waiting a week I rang and was informed they were coming from Brisbane to Sydney. After another week I rang, informed they would be there on Friday after waiting a further 3 Friday alleged deliveries I went to a independent tyre dealer an ordered same tyres on Friday and they were there to be fitted on the Monday.
Bob Jane never had the curtesy to even call me once.
8 juli 2025
Omdöme utan inbjudan
Svar från Bob Jane T-Marts - Brookvale
Hi Paul, we're sorry to hear about your recent experience at our Brookvale store. We'd love to get some further details from you so we can investigate and move to remedy your disappointment. If you could please email some contact details and vehicle registration to feedback@bobjane.com.au so we can escalate this.
Thanks,
Bob Jane T-Marts National Support Team
Service has really dropped off
So 1 tyre w a puncture. Asked for same brand new tyre. Was told 2 days.. OK. It was 3 days but no biggy. I called them to see what was happening and was promised next day AM. I turned up PM. No tyre replaced. No whoops or apology. Just come back. 2 days later it was ready.
I got it back with their white tyre fitting lubricant grunge dried on the tyre and
the rim. They did not bother cleaning it up. Clearly no pride in their workmanship.
They have slipped dramatically. They used tb good.
3 juni 2025
Omdöme utan inbjudan
Svar från Bob Jane T-Marts - Brookvale
Hi, thank you for reaching out. We’re sorry to hear about your experience, and we appreciate your feedback. We will use it to help us improve in the future.
Bob Jane Brookvale- shape up!
Luke- Why would you phone someone up, tell them their wheel/tyre is ready and then get there to find it’s not! Lay manager from another store, staff off and service through the floor. Bob Jane Brookvale- shape up!!
17 april 2025
Omdöme utan inbjudan
Svar från Bob Jane T-Marts - Brookvale
Hi Nigel, we're sorry to hear about your recent experience at our Brookvale store. We'd love to get some further details from you so we can investigate and move to remedy your disappointment. If you could please email some contact details and vehicle registration to feedback@bobjane.com.au so we can escalate this.
Thanks,
Bob Jane T-Marts National Support Team
Excellent experience with the Adam and…
Excellent experience with the Adam and the crew at Bob Jane Brookvale last week.They were quick and efficient with the tyre fitting and wheel alignment and very competitive with their pricing , thank you team
5 juli 2024
Omdöme utan inbjudan
Svar från Bob Jane T-Marts - Brookvale
Thanks for the great feedback regarding our Brookvale store.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.