Umbrella broke through ordinary use
Umbrella broke through ordinary use, still in warranty. 2 of the arms burst through the canopy from some wind. I provided photos and customer service refused to replace it, and started to imply I must have done something else to cause the damage. Quite clearly I didn't, so it felt quite disingenous.
So I'm left with a useless £70 umbrella that didn't stand up to even the slightest wind as claimed, and then the 'warranty promise' is essentially a lie.
A rip off, they must be laughing all the way to the bank with these products. Do not use this company or become one of their customers.







