Bluesound Omdömen 87

l'appli bluesound est une catastrophe sur android et sur pc.
La connexion au réseau de la maison se fait mal, l'appli bluesound est vraiment mauvaise à tout point de vue: franchement aucne qualité, elle ne met pas les meilleurs chansons des artistes, elle a un systeme de queue incompréhensible, ça va à l'encontre de tout ce qui existe sur les plateformes de streaming, très pénible en fait.
La connexion se fait mal au node via le reseau domestique

Koop dit systeem niet. Deed nooit waarvoor het is aangeschaft. Een helpdesk dat altijd hetzelfde zegt. “Router opnieuw opstarten of de speakers bekabeld aansluiten”. Steeds weer, copy paged Engelstalige instructies. Echt waardeloos. Koop geen Bluesound.

From rubber coating dissolving into a sticky mess to the perpetual calamity that is BluOS, to the manufacturer who clearly holds its customers in contempt; the experience has been zero stars if I could give it that. I’ve invested a couple of grand into this system and may as well have set fire to it. Avoid like the plague.

First i bought one Power node, and after a lot of trouble I had to make a factory reset, without any sucess. The dealership took responsability and gave me a new one. After a lot of trouble with set up with the second one, I partly suceeded with the setup process. However, after download of firmware it wound not install the update. I checked with the manual online, and did a factory reset a couple of times, but with no sucess. I wish I had checked with ratings first..

Bluesound issued a clearly faulty update to its Bluos operating system. This faulty update prevented users of Nodes etc from loading more than 50 songs from any playlists to the play queue and in effect overnight prevented their customers playing their extensive libraries of music. This facility is fundamentally the main reason for streaming devices. On being informed of this issue it was replicated by their engineers and the bug resolved. However this fix for their own self created problem was not released in a timely manner to their customer base. Customers who have paid significant amounts for audiophile quality components from this brand are forced to accept a significantly reduced audio experience. Bluesound appear to have little respect or integrity when it comes to their customer base, faulty software updates should be resolved with immediate effect so customers experience is not compromised. Despite a number of emails to their CEO no date for resolution was forthcoming and the problem is ongoing. A pretty rubbish approach to the people supporting their brand.

Aufgrund einer Empfehlung von Nubert (sehr gute Erfahrungen mit deren Support) einen Support-CAS bei Bluesound aufgemacht, dass meine Bluesound Vault 2i nach 4 Jahren nur noch dauerhaft rot leuchtet. Bekomme mehrfach Erklärungen und zeitlich aufwändige Lösungsvorschläge (und ich soll bereits gelieferte Informationen nochmal liefen), die alle nicht helfen, um letztendlich an einen anderen Verkäufer Dali GmbH verwiesen zu werden, bei dem ich mir ein neues Bluesound Device kaufen soll. Fazit 1.500€ Schrott und viel Stunden in nutzlosen Support investiert.

Lyder fint. Men deres software er så dårlig at man skulle tro at de prøver at gøre det mest muligt besværligt :) for deres kunder
og i perioder helt ude af drift
Fortryder jeg ikke valget B&O

Har haft det i 3 år nu

I was wanting to purchase your Vault 2i to replace my 11 year old Cocktail Audio Nova Fidelity X12 that has just failed and I am unable to find anything similar or as easy to use.
I have a usual moan...
But I just have to ask three questions, your Vault unit is not cheap and why should one have to pay extra for a remote control to be able to operate it. Secondly, again given the price, why could you not have put an actual screen on the thing so we can actually see what's playing which leads me to my third question and a particular rant of mine...why does every bloody thing these days have to come with or be operated via an app. I hate apps and I hate mobile phones.
Why can't you just make something easy to use out of the box without having to mess about downloading apps and needing some sort of technical degree to understand them. This maybe the future, or your future at least but not everybody wants it.
I imagine your limited market device is not aimed at me.

I bought a BluNode because it was supposed to work with remotes for different TVs. It turns out it only works with a small subset of remotes. That means I need to use an app just to turn the volume up or down.

The app also crashes, won't connect, etc.

Der Bluesound Mini 2i war schon nach kurzer Zeit defekt. Das Update machte zuvor immer wieder Probleme. Kurzum. Viel Geld für wenig Long Term Performance.

Absolute garbage. Had two devices (node, vault) fail within 5 years of purchase - both had swollen capacitors on the power supply. Clearly a design issue, and if you search, multiple people have found this.

Their solution is to offer you a discount on a new device. No thanks.

Soundbar defekt und linker Surroundlautsprecher hat Aussetzer. 10 mal hin und her und immer noch keine Lösung. Die denken, wenn man sich tot stellt, löst sich das Problem von selbst. Eigentlich ein gutes Produkt, aber der Support ist unter jeder S A U. So wird das nichts werden mit Bluesound. Finger weg von dieser Firma.

Har haft Bluesound i ca. 10 år og har nu mistet tålmodigheden, kørte fint inden ferien og efter opdatering er det helt i kælderen, skal nu til at resette det hele igen, selvom der er kablet forbindelse til min node falder den ud… og signalet er perfekt, kan virkelig ikke anbefale dette, savner også at Hi-fi klubben kommer på banen.

Switched from Sonos to Bluesound and was regretting my decision almost immediately! We currently have poor internet signal for now but never really had much trouble with Sonos and found their telephone support very good. Being very non-technical this was extremely useful.

Started to have connection issues with the Bluesound players soon after connecting and found the app to be less than user friendly compared to Sonos. I became extremely frustrated and disillusioned with the online support offered by Bluesound and which was overly technical for me to fully understand! Following some very negative feedback from me I was eventually offered telephone support and a remote assistance service. I cannot speak highly enough of the patience and helpfulness shown by the gentleman who assisted me to re-set the system and which now appears to be working fine! Had it not been for this level of support I think I would have ditched the system and possibly returned to Sonos. Hopefully all will now be fine but I do feel Bluesound should offer this level of support as common practice.

I still think the App is poor compared to Sonos though?

Dårlig app! 0 stjerner! Kan aldrig finde min enhed i appen!

Extremely disappointing experience with Bluesound Powernode – unacceptable service and product quality

I’ve been a loyal Bluesound user for over four years and own multiple products from their ecosystem, but my experience with the Powernode has been nothing short of frustrating.

The first Powernode I bought broke within just a few weeks — making loud cracking noises — and had to be replaced. Then, just after the 3-year mark, the second one failed. What did Bluesound offer? A 20% discount and a replacement unit… that turned out to be used. It was clearly second-hand and visibly worn.

Worse still, the replacement Powernode wasn’t even configured properly — it didn’t work out of the box. How is this acceptable from a brand that positions itself as premium?

The lack of proper warranty support, the dismissive attitude, and the fact that they think sending a refurbished device without disclosure is a solution — it’s truly shocking. I’ve never seen another audio brand treat customers like this.

Bluesound seriously needs to reconsider how they handle support. Until then, I cannot recommend their products to anyone.

Firstly, I am a Sonos refugee. Their software disaster on May 7th 2024, followed by thousands of complaints but no action, caused me to eventually give up and replace 5 of my 6 audio zones with equivalent Bluesound hardware. Sonos let many long term, previously loyal customers like me down, badly.

Am I happy? I'm delighted, the whole system works beautifully, the sound is great and my final zone (TV Room) will follow suit if there are any future problems and, ahem, I can afford it. The controller isn't perfect, but it's so much better than the Sonos abomination, which is still less intuitive and functional than the app it replaced!

Of particular note - DIRAC Live room tuning, which I paid a little extra for in my Bluesound NODE. Much to my surprise, it actually works and has made a huge difference to the sound in my main music/HiFi room.

Can't believe Bluesound only has an average of two stars here, it's certainly doesn't reflect my experience.

Som alle andre skriver er det noget være l..t ! Det skal opdateres ca hver 14 dag uden nogen forbedring, og mister hele tiden forbindelsen til wifi. Jeg har haft min power node2 i 6 år og er glad for lyden, men det er bare for ustabilt, at man ikke kan lave en opdatering én gang om året er mig en gåde..

Har haft en node og to Bluesound mini i ca 10 år.
Er ret godt tilfreds. Har ikke oplevet at de ryger ud af synk.
Afspillerne Kan spille flac filer og har gui integreret med tidal (+ integration til en lang række andre services)
Lyden er fin, men prisen lidt høj.

Helaas een slechte beoordeling, net als de meeste anderen. De Hifi-zaak geeft de schuld aan mijn router maar ik lees dat vrijwel iedereen dezelfde problemen heeft. Instabiel, vaak geen contact krijgen, minutenlang wachten. Met de afstandsbediening kan ik wel de radio streamen terwijl de app eruit ligt. Onbegrijpelijk.
De NAD versterker waar hij in zit is overigens super. Wat een geluid. Daarom heb ik het apparaat niet terug gebracht.Ik gebruik de (internet)radio meestal en die kan ik altijd bedienen met de presets van de afstandsbediening en mijn CD-verzameling doet het ook gewoon. Alleen streamen via TIDAL lukt slechts 50% van de keren.
Ik heb overigens nooit geluidsproblemen, kwaliteit altijd goed.