bloombaby.com Omdömen 

Je dois dire que j’ai eu peur quand j’ai commandé mes articles sur le site au vu des avis laissés .. mais ma commande est bien arrivée (il faut quand même compter 3 bonnes semaines facile) j’ai commandé sur le site Europe, est ce que ça change quelque chose ?
En tout cas, il est quand même très difficile de joindre le service client mais ma commande est conforme et arrivée.

I placed an order for spare parts 14 days ago and after my first email 7 days later, asking for a status update, they told me one of the parts was on backorder until November. I asked to substitute with a different part, and got no response. I have followed up over 20 times with unanswered emails, phone calls, and chat requests.

I have never had an experience like this with any other baby brand and am extremely disappointed. I was looking forward to my order and unsure what to do except dispute the charge for fraud.

I placed an order, my credit card was charged but I have not received any communication since and I have not received the product I ordered.

I ordered the mat and bowl set that goes with the Bloom Fresco high chair a friend passed down to me. After paying the nearly $100USD and receiving a confirmation email, never heard from them again. After close to a month and phone calls and emails from me to them, still have not heard anything. Their customer service line has an automated message indicating that there is an issue with their Miami warehouse. I had to end up filing a dispute with my bank so I can be reimbursed and move on from this customer service nightmare.

I was the New Zealand distributor for Bloom Baby for approximately ten years. I built and represented this brand in the New Zealand market with genuine commitment, purchasing product and investing in the brand throughout that relationship.

When our distribution arrangement ended I held residual stock. Jason Lewis, founder of Bloom, personally proposed that Bloom purchase the remaining inventory back from me, with payment spread over three months. I agreed without hesitation — ten years of relationship gave me every reason to trust that commitment.

That was ten months ago. Not one payment has been made.

Jason made repeated specific commitments to pay — most notably a personal assurance that payment would be made before Christmas on the back of a confirmed sale to the Four Seasons Hotel. That sale was completed. We were not paid. As recently as 30 April this year Jason was confirming payment was on track, right up until that date passed without a word.

I have since written directly to the founding team including Simon May as CEO. Not one person has responded.

Having now read other reviews here I am not surprised — the pattern of non-communication, broken promises and complete disregard for financial obligations appears to extend well beyond my experience.

I have been left with no option but to pursue formal legal recovery through Hong Kong legal representatives.

I share this so that anyone considering a commercial relationship with Bloom Baby — whether as a customer, distributor, retailer or business partner — can make a fully informed decision.

K Finnigan
Former Bloom Baby Distributor, New Zealand

Is this company closed? Has it bankrupted? No one is answering the phones, no response on their Live Chat. Orders from months ago are not being shipped. I’m assuming this company has closed its doors. I would not recommend placing any order with them. Their voice mail references a problem at their Miami warehouse, but weeks go by and still no response to email, voice mail, or live chat. Safe to assume I just got scammed out of my $1000 I paid for an order that never arrived????

Purchased a a few bed sheets and mattress protective covers (for an existing crib I have) from their website ahead of the arrival of a newborn.
Although the website states: “When you place your order, you will be given an estimated ship date”, I was never provided with this information. I’ve tried to contact customer service several times via email and Instagram, never received a reply.
Over a month has passed and I still haven’t received my order or any updates about it. I’m doubtful that the order will arrive.

An absolute nightmare. You cannot get any assistance. I asked a question about a product to which I received no answer.
That should have been my warning. I then placed an order. It’s been over a week and no update on the order. The customer service is non existent. No one responds to chats or emails. No idea if I’ll get my product or my money back. I’ve also provided this review on the page linked to the UK website.

Update - the product arrived! A month after I ordered and with no communication from Bloom baby - out of the blue I received an email from a shipping company somewhere in Europe saying they were shipping my item. Bloom themselves have not contacted me following my numerous emails. Fortunately, i had only ordered come replacement straps but even though it worked out for me, I would be very cautious about ordering some of their high priced full items.

As the product did arrive, i have changed my score from a 1 star to 3 stars.

Food was great no problem with that.
But when it came to service horrible/trash.
Both workers was just back talking us and laughing every time we said something.In Amritsar there are way better shops than this,I recommend to go to another waffle shop as we were from a foreign country or we didn’t speak their language.

Do not order from them.
Thankfully I only ordered wheels for my bloombaby crib that i got from a friend, and the customer service doesn't exist, they don't respond to any emails, phone number doesn't work. Doesn't look like I'll ever get them.

ATTENTION! Does this company still exist? Customer service is non-existent! I placed an order for €600 a few weeks ago but never received any information about the shipping. Can anyone help me?

We ordered a crib from Bloombaby 7 months ago and so far nothing has arrived. We’ve chased by email, social media and their online support. We’ve had a couple of replies with mixed excuses and promises that they’ll deliver but nothing. Shockingly bad customer service. They have our money but continue to ignore us. I can see from their social media that I’m not the only one.