Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
2,2
11 omdömen
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The watch looks attractive, but the watch face has sharp edges. The metal band also feels cheap with sharp edges and a poor finish. However, the watch is easy to navigate and quite impressive. The packaging did not match what was shown in the advertisement. I hope this honest review helps.
The dress top was itchy. I requested a return slip to send it back. I emailed three times. Still no response. I will take this matter further and contact my bank. Dreadful service.
Svar från Blauue
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@blauue.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
DO NOT USE
Absolutely awful dress. Nothing like the picture. Quality terrible! Same issue as other rebiews here - they don’t reply to your email other than a blank saying we have replied. No refunded or return options despite saying they will. Raising transaction dispute through my bank to claw money back for goods not as described. Strongly suggest others do the same!
Svar från Blauue
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@blauue.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Ordered 2 dresses both arrived & actually nice dresses but dont fit properly. Emailed as asked to start a return, lots of emails back asking questions, once I've replied to them another email pops up saying they have replied with return address but the email is blank! They have sent me around 6 of these emails. Avoid. Obviously scammers. I have also messaged their Facebook page & heard nothing back.
*Edit* there has now been 20 emails sent between me & this company, 1 of last emails offering me £15 back from a £30 order. They do reply but as soon as you ask for returns address & full refund they send yet another email to show they have replied but yet another blank email!
Svar från Blauue
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' perspectives in resolving the issue. Please contact our customer service email address at service@blauue.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends.
Ordered a dress, when it arrived it was cheap and nasty. Material was awful. I have been trying to get a refund form, but they say I need to pay the postage. They have now offered me £11, Don't use this site!
Svar från Blauue
Dear Customer, thank you very much for taking the time to share your feedback with us.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We take full responsibility for every product. Please send your detailed information to our customer service email address service@blauue.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us the opportunity to make it right.
Brought a dress it's awful material horrible,sizing all wrong nothing like pictures of model wearing it have asked for refund keep getting automated messages very bad do not order from them .
Svar från Blauue
Dear Customer, thank you for your feedback.
We understand your feelings. It is possible that you did not contact our store's correct email address, which may have caused a delay in resolving the issue. We assure you that we will prioritize resolving the issue from the customer's perspective. Please send the specific details to our customer service email address: service@blauue.com. Our dedicated customer service team will provide you with the optimal solution within 24 hours. Please give us the opportunity to make it right.
Not recommended- goods poor quality not as described, or the correct size,
Took days to respond via email no telephone contact reply in broken English offering less than half money back and suggesting I give the dresses away or sell them!
Very poor quality and service
Svar från Blauue
Dear customer, thank you so much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@blauue.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends.
Did not buy from this company! I wanted a refund and wouldn’t reply to me - shocking!
Nasty material, poor quality pair of trousers. I expected soft, long and well fitted black trousers. What arrived was awful, scratchy and short trousers. I want to return them, just don't know how as the site is non existent. Shame 😞
Bought bra’s from blauue.com. Claimed to have a perfect fit and good support, they didn’t fit at all, the bra rode up constantly making it very uncomfortable. Tried to get my money back but they wouldn’t refund me, very frustrating. Really poor quality clothing and bad customer service
I ordered a pair or trousers, in the product page they were shown to have side pockets and a side zip.
The item I received was a very cheap and nasty fabric, with packing creases that did not drop out. There were no side pockets. More importantly, there was no side zip and the waistband had very little stretch so it was almost impossible to pull them up over my hips.
Also, I left a review on their site on the page for the item. It was never shown - they only have 5 star reviews on the page, With the quality of the item I cannot believe anyone would consider it worth 5 stars. So they obviously vet their reviews and delete all the bad ones... Hence leaving a review here
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
