Black Hawk Electric Omdömen 

511
•
TrustScore 3 av 5

3,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Bought my board (and boards for 2 friends) in 2023/2024. After a month or two, my battery died. Wouldn’t charge or turn on. Was like it was disconnected. Emailed - they sent me a new bat... Se mer

Betygsatt 1 av 5 stjärnor

Do not buy this brand, terrible product. Had board less than 6 months before it stopped working. Had to pay for board to be shipped back to supplier for a non refundable fee to discover fault. Battery... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Bought the Blackhawk electric skateboard for my son this past Christmas. He loved it and caught the hang of riding pretty quickly. We should make more opportunities for him to enjoy it more regularl... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Our son would be doing backflips on his new skateboard if he could. Mum & Dad suddenly became cool when our son received his electric skateboard for Christmas & Santa definitely wasn’t taking the cr... Se mer

Företaget har svarat

Företagsinformation

  1. Skridskoaffär

Skrivet av företaget

Black Hawk Electric was founded by two brothers on the Gold Coast (Australia) in 2016 following on from the success of an electric bike company that is still thriving to date as the leader in electric bike conversion kits in Australia and abroad. This experience in the electric vehicle/recreational vehicle industry extends across a decade having sold 10,000+ electric bikes and electric bike conversion kits around the world. The knowledge gained during this journey has formed a truly unique basis from which Black Hawk Electric has developed its core products. Reliability and safety are at the forefront of our product development. Staying ahead of the game by utilizing the latest in proven electric vehicle technology results in exciting, fun products that are a pleasure to own. Recent improvements in hub motor technology (taken mostly from the e-bike industry) together with improved lithium battery technology has really created a golden moment in the space as we seek to take advantage of these improvements by implementing them into our electric skateboards. Our mission is to offer the best products on the market, at wholesale prices and with excellent warranty support from people who care about the products and most importantly, our customers.


Kontaktuppgifter

3,2

Medel

TrustScore 3 av 5

511 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,2

Alla omdömen

(511)

1 omdöme under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Bought my board (and boards for 2…

Bought my board (and boards for 2 friends) in 2023/2024.

After a month or two, my battery died. Wouldn’t charge or turn on. Was like it was disconnected. Emailed - they sent me a new battery. I replaced it. Happy.

Rode the board 2 or 3 times over 6-12 months, happened again. They sent me another battery. I replaced it.

About a week or two later, one motor was cutting in and out, almost throwing me off the board. Wrapped it up and sent it back. They replaced the motor. Happy.

Another 3-6 months later, the 18ish month old battery has died again. Emailed, after starting to doubt the quality of these boards. Have been told by Steve I have to buy another battery $300 + postage. There is either a significant problem with these batteries or the chargers or both. I’m not happy. Steve’s referred me to some owners manual that apparently stipulates they need to be ridden and charged monthly which I’ve never heard of. Sounds like a cover up for a basic “dumb” charger that just keeps forcing current into a battery till it trips.

Terrible quality, Chinese boards (you can buy these on AliExpress for $350/$400, just with no “Blackhawk” logo.

Disappointed. Do not buy.

1 oktober 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible bolts for wheels kept falling…

Terrible bolts for wheels kept falling out only had for less then a month

1 februari 2025
Omdöme utan inbjudan
Logotyp för Black Hawk Electric

Svar från Black Hawk Electric

Hi Liam,
We have been emailing you for a couple of weeks but haven't heard back. Our aim is to offer you a replacement. Please feel free to respond and we can sort this out for you.
Kind regards,
- Black Hawk Team

Betygsatt 5 av 5 stjärnor

I have 3 Black Hawk Eboards the V3…

I have 3 Black Hawk Eboards the V3 Urban and V3 Street plus V3 Pro the Urban even though it's not meant for hills it still manages my local hills with a bit of pumping. The other 2 have power in spades. What I really like about these boards is the availability of spare parts any the excellent service that comes with them. The vicious expansion grooves on our bike track destroyed the battery in my Urban and they replaced it with full instructions how to fit it. Now I use my boards on the road which is much smoother and I also fitted a softer riser and wheels except for the drive wheel only on the Urban but the other 2 are standard and I have had no trouble, but I only use them on the road. But what really amazes me is that I can buy new batteries, a lot of PEVs you can't which is a huge plus because I use my boards a lot. Thank you Guys for such great service and backup. Kelsey.

22 november 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Unsatisfied customer

Do not buy this brand, terrible product. Had board less than 6 months before it stopped working. Had to pay for board to be shipped back to supplier for a non refundable fee to discover fault. Battery needed replacement $250 plus bought another new control. Had board arrive back working and after one ride failed with same problem as before. Don’t know what to do, can’t afford to send back again. Has anyone else had this experience. Company will only communicate by email. Really bad experience.

10 september 2024
Omdöme utan inbjudan
Logotyp för Black Hawk Electric

Svar från Black Hawk Electric

Hi Luke,
Thank you for getting in touch. We are very sorry to hear that your board is not working. It seems that since we repaired it for you back in May of 2023 something else may be causing an issue. Not to worry, we are here to help. To date, we have not received any other emails from you since May of 2023. If you could please respond to the email that we sent you this morning ASAP then we get working on a solution for you to rectify the situation. Our team is standing by to help. :)
Thank you for your time,
- Black Hawk Team

Betygsatt 5 av 5 stjärnor

I currently own three Black Hawk…

I currently own three Black Hawk Electric skateboards and have worn out plenty of parts over the last three years, meaning I have had a lot of contact with their fantastic support team.
Troubleshooting issues with this team is thorough, and the way they conduct business is always very professional. I have no problems recommending this company to anyone that values good old fashioned customer service and quality aftersales support.

9 september 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Recently purchased a skateboard

Recently purchased a skateboard! And it was great as a woman having another woman chat to me about the tech. Great experience buying my first board ! Will be recommending . Thanks guys !

25 juni 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Gobsmacked how difficult it is to get a refund

Please read refund policies before ordering.

25 juni 2024
Omdöme utan inbjudan
Logotyp för Black Hawk Electric

Svar från Black Hawk Electric

Hi Nadia,
Could you please confirm that you received your full refund?
We note that your return was completed.
Please let us know if there's anything else we can do for you.
- Black Hawk Team

Betygsatt 5 av 5 stjärnor

This board is the best thing I've ever…

This board is the best thing I've ever purchased and customer service is absolutely outstanding!
If you're wondering what type of board to get, 2 words....Black Hawk.
I have the pro series board and it flies. Better than the specs say. Enough said now🕺

1 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The board is great and awesome to ride

The board is great and awesome to ride. Black hawk customer service team Is also very helpful and easy to get in touch with! Can't fault them!

18 juli 2023
Omdöme utan inbjudan
Logotyp för Black Hawk Electric

Svar från Black Hawk Electric

Hi Aidan,

Thanks for taking the time to provide us with your feedback, it is greatly appreciated. Glad to hear that the board is suitable for your needs and the service was helpful. Please get in touch with our support team should you require any assistance.

Kind regards,
Jacob
Black Hawk Electric

Betygsatt 5 av 5 stjärnor

AT series V3

Great product delivered in a quick timeframe. The AT series V3 is a powerful and easy to use skateboard that represents great value for money. Simple to adjust acceleration and breaking settings with a compact remote. Smooth riding over bumps and fun for the whole family.

4 maj 2023
Omdöme utan inbjudan
Logotyp för Black Hawk Electric

Svar från Black Hawk Electric

Hi Mick,

Thanks for taking the time to provide us with your feedback, it is greatly appreciated. Stoked that you and your family are happy with the AT Series V3. Please get in touch with our support team should you require any assistance.

Kind regards,
Jacob
Black Hawk Electric

Betygsatt 5 av 5 stjärnor

Amazing!!

Ordered my skateboard and was delivered within 2 days.
Amazing customer service!!
The skateboard itself is excellent - so much fun!
Highly recommend.

26 juni 2023
Omdöme utan inbjudan
Logotyp för Black Hawk Electric

Svar från Black Hawk Electric

Hi Ange,

Thanks for taking the time to provide us with your feedback, it is greatly appreciated. Glad to hear that you are happy with the board service provided. Please get in touch with our support team should you require any assistance.

Kind regards,
Jacob
Black Hawk Electric

Betygsatt 1 av 5 stjärnor

Charger for this product is bad quality…

Charger for this product is bad quality
Even when was not in use for month or 2 when gone to use charger again to charger bored broken 2nd charger to never again

19 juni 2023
Omdöme utan inbjudan
Logotyp för Black Hawk Electric

Svar från Black Hawk Electric

Hi Hansan Tran,

We are very sorry to hear that you have experienced an issue with your charger.

It looks like our support team attempted to contact you earlier this year in January, to confirm your purchase order, though we have not heard back from you.

Our team will reach out to you again via email, though it would be greatly appreciated if you would reach out to our support team via email so that we can resolve the situation.

Our support email address:

support@blackhawkelectric.zendesk.com

Rest assured we are committed to assisting our customers resolve any Black Hawk Electric skateboard concerns.

Kind regards,

Black Hawk Support

Betygsatt 5 av 5 stjärnor

Awesome service and products from Black Hawk

Purchased a Black Hawk Electric Skateboard for my 10 year old son. He loves it!! Easy to ride. Easy for him to carry around. Delivery was super fast! Very impressed with great service from Black Hawk.

14 april 2023
Omdöme utan inbjudan
Logotyp för Black Hawk Electric

Svar från Black Hawk Electric

Hi Em,

Thanks for taking the time to provide us with your feedback, it is greatly appreciated. Happy that your son is enjoying the board! Please get in touch with our support team should you require any assistance.

Kind regards,
Jacob
Black Hawk Electric

Betygsatt 5 av 5 stjärnor

Bang for buck you won’t find better!

Bang for buck you won’t find better! Awesome board and quick delivery!

20 april 2023
Omdöme utan inbjudan
Logotyp för Black Hawk Electric

Svar från Black Hawk Electric

Hi Josh,

Thanks for taking the time to provide us with your feedback, it is greatly appreciated. Please get in touch with our support team should you require any assistance.

Kind regards,
Jacob
Black Hawk Electri

Betygsatt 5 av 5 stjärnor

Was super impressed with this company & product

Was super impressed with this company & product. Delivery was received within 3 days of ordering, which is rare these days especially on larger items.
I brough the Street Series V3 × 1. It is really exiting and fun, it was a easy to set up and learn to use. The board is durable and rides well. It's also very easy to charge and has a good life battery. I am extremely happy with my purchase. Will be recommending to everyone I know and highly recommend buying it from Black Hawk Electric!!

13 mars 2023
Omdöme utan inbjudan
Logotyp för Black Hawk Electric

Svar från Black Hawk Electric

Hi Shannon,

Thanks for taking the time to provide us with your feedback, it is greatly appreciated. Great to hear that you are happy with the board and service provided. Please get in touch with our support team should you require any assistance.

Kind regards,
Jacob
Black Hawk Electri

Betygsatt 5 av 5 stjärnor

Brilliant birthday present

I purchased this for my son and he absolutely loves it. The purchasing process was super easy, the videos showing the different models made it a breeze to check which model to get him. There was every bit of information you needed to make an informed decision.

In terms of useability, the young fella reckons it's brilliant fun to cruise around on with mates and it's great as a commuter around the local area.

The only problem we've found so far is keeping his brothers off it.

19 april 2023
Omdöme utan inbjudan
Logotyp för Black Hawk Electric

Svar från Black Hawk Electric

Hi Andrew,

Thanks for taking the time to provide us with your feedback, it is greatly appreciated. Stoked to hear that your family is enjoying the board. Please get in touch with our support team should you require any assistance.

Kind regards,
Jacob
Black Hawk Electric

Betygsatt 5 av 5 stjärnor

Im geeting another one !

I orderd the board on Saturday and had it by Wednesday, quick and easy! The board is awsome for a cruise with my son, it has really smooth control and braking. The turning circle is great. Im going to get one for my daughter too !

4 mars 2023
Omdöme utan inbjudan
Logotyp för Black Hawk Electric

Svar från Black Hawk Electric

Hi Warren,

Thanks for taking the time to provide us with your feedback, it is greatly appreciated. Glad that your family are enjoying the board. Please get in touch with our support team should you require any assistance.

Kind regards,
Jacob
Black Hawk Electric

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