Birmingham City Council Omdömen 

Absolutely disgusting robbing council ! I paid the air zone charge it went out my bank and was sent back to me I didn’t notice they sent me a fine I showed proof I did pay and the money left my bank. They said I must not have approved it my fault and told me I have to pay £120! Money does not go from my bank if not approved they lied and forced me to pay a fine I can’t even afford at the moment I tried to explain and there was no understanding or help from them just well you have to pay us now else it will double as appeal was denied twice. Absolutely disgusting robbing people!

, Birmingham city Islamic Council has aloud planning for a mosque to be built in my area, without calling or letting the residents have a meeting. This will cause bad traffic back parking for the people in the area there has been parking on the path ways where disabled people would not be able to use the path way, tried phoning them today only to get an answer machine and a call back within 3 days, you really are crap, you can see why your in bankruptcy , probably been lining your own pockets

I wanted to leave a review to say a huge thank you to the team at Tyseley Recycling Centre after my car unfortunately broke down there today.

I initially explained what had happened to Peter in the kiosk, and he honestly could not have been more accommodating or kind. I ended up being there for around four hours waiting for recovery, and Peter regularly checked that I was okay, offered me water and even offered to make me a cup of tea.

During the time I was there I also spoke with Mark and several other members of the team, and every single person I dealt with was absolutely lovely. What was already a stressful and upsetting situation was made so much easier by how helpful, friendly and considerate everyone was.

When the recovery vehicle eventually arrived, the team even helped direct the driver to a safe place to load my car and helped manage the traffic flow around us so everything could be done safely.

Having unexpectedly spent four hours with these guys today, I have to say what a genuinely great team they are. Their kindness went far beyond what I would ever have expected, and I am incredibly grateful for the support they gave me at a time when I really needed it.

A special thank you to Peter, Mark and everyone working there today. You were all fantastic and turned a horrible situation into a much more bearable one. Thank you so much.

Very disappointing customer service experience.

The way I was spoken to by Birmingham City Council Customer Service was unnecessarily rude and abrupt. The tone felt more like I was being lectured or spoken down to than actually being helped.

I contacted the council because I had questions and needed clarification. A customer may sometimes ask the wrong question or misunderstand a process, but that does not justify speaking to them in a dismissive or condescending manner.

Customer service should be about listening, explaining things patiently and treating people with respect. Unfortunately, that was not my experience.

I hope Birmingham City Council provides better training and guidance to its customer service staff on how to communicate with customers professionally and respectfully.

unbelievably bad, if there was any accountability they all would be sacked. The whole system is designed so its next to impossible to get through to anyone. And if you were 'lucky' enough to do so, the person you end up speaking with doesn't have a clue. I would sack 90% of them in a heart beat.

You could make a complaint, but as they don't respond to that either for 28 days then good luck with whatever you are trying to get sorted.

Been taking my recycling to the tip for nearly 2 years now. Before these problems was told by the council I could not have a bigger bin in my house of 6 people but they would give me an extra recycling bin instead. The council are a disappointment.

The absolute worst council on the planet to deal with. There are no words that describe how soul destroying corresponding to them is whether it's by phone or email. They lack professionalism, common sense, won't accept a police report as evidence, ability to read submitted documents and decide to change your correspondence address when it's not been requested. If you aren't suffering from mental health you will after dealing with BCC. Have had the misfortune of dealing with these clowns for 1,5 years.

Just been to Sutton Coldfield crematorium on the 40th Anniversary of my brothers death to lay flowers, pay my respects, and observe the inscription that now costs almost £300 to enter in the book of memory, only to be confronted by a notice saying they no longer turn the page on Sundays or Bank Holidays, and that we should look online instead, and to come back when an anniversary does not fall on these days. This is outrageous. They are quick enough to take the money and online is not good enough. People travel miles to do this. They have someone to open and close the gates and toilets, so they should do the book of memory too. If they can afford £2,600,000 to take flags off lamp posts, then they can pay someone to turn a page over in the book.

Disgusting service, dont turn up to do the repairs booked in. Over an hour wait on the phone and they cant help. Complaints team are no good either put it to a stage one and 2 and still dont know anything. Promised compensation and havent had it. Have no faith at all in birmingham city council now. What a let down even with them being taken over they are let downs. 2 years of stress

Recycling blue bin
On the leaflet handed to everyone the bottom item regarding drinks cartons can be put in the blue bin
We drink strawberry, chocolate, banana milk which was placed in a plastic bag in the bin at the top.
So why wasn’t my bin emptied today??????
Now I’ve got the hassle of reporting a missed collection if it’s not emptied what am I supposed to do for 2 weeks??????

If i could give no stars i would, this company are beyond a joke at this point people on their repair phone lines are so bloody rude, they also never ever save anything to the system you ask them too, ive been on the phone for 40 minuetes trying to cancel a repair appointment but then will call me if they still turn up with attitude even though i tried my best to cancel never show up most of the time for a repair job either have you waiting round all day to not even contact you to say its been cancelled or they cant attened the time slot given total joke of a company and as for equans i have no words so so so bad also try get you to do everything on your online portal which also is not possible such bad bad service

Having had cancer treatment, and having to wear a stoma, I was taken suddenly and urgently needed to reach a toilet. I mistakenly drove through a bus lane in my panic. I received a penalty notice, I wrote explaining my problems but they rejected my reasons.
Obviously they are only interested in finance and are happy to penalise invalids?

Buying houses for immigrants shut this place down

Exceptional and Professional Service!I want to express my sincere thanks to Team Manager Gemma Blundell and Occupational Therapist Jenna James at the Birmingham Blue Badge team. The service they provided was truly outstanding. I am especially grateful for how promptly and professionally they answered all of my questions. Their kind and respectful manners made a massive difference. Thank you both for your amazing support!

**Formal Complaint Regarding Missed Repair Appointment and Request for Compensation**

Dear Wates Repairs Team,

I am writing to make a formal complaint regarding the completely unacceptable service I have received in relation to my repair appointment today\.

I remained at home all day specifically to allow access for the scheduled repair, resulting in me missing work and losing valuable time\. Despite this, no one attended the appointment, and I did not receive a single phone call, text message, or email to advise me of any delay, cancellation, or reason for the non\-attendance\.

To make matters worse, I have spent a total of approximately three hours attempting to contact your service\. During this time, I have called on three separate occasions, and on two of those calls the line was disconnected by your team before my issue could be resolved\. This level of customer service is completely unacceptable\.

As a tenant, I expect appointments to be honoured or, at the very least, for clear communication to be provided if circumstances change\. Instead, I have been left waiting all day, missed work unnecessarily, wasted hours trying to contact your organisation, and have still been given no explanation or resolution\.

I would like a full explanation as to:

- Why no operative attended my appointment\.
- Why I was not contacted to inform me that the appointment would not be going ahead\.
- Why two of my calls were disconnected after I had already spent considerable time waiting to speak to someone\.
- What steps will be taken to ensure this does not happen again\.

Given the inconvenience, financial loss from remaining off work, and the significant amount of time I have wasted trying to resolve this matter, I am also requesting appropriate compensation\. I believe this request is entirely reasonable considering the poor level of service I have received\.

I expect this complaint to be investigated thoroughly and a written response provided without delay\. Please also arrange a new repair appointment as a matter of urgency and ensure that it is attended as agreed\.

I look forward to your prompt response\.

Yours faithfully,

Just been on the phone to bcc repairs and was dreading it , but spoke to a lady called Val and couldn't have been more surprised/ startled.....no chaffing about she listened to what I had to say ,and without a moments hesitation understood my predicament made a phone call whilst I was on hold and just like that resolved my problem.the lady was articulate, empathetic,and knowledable.

What a shamble this council . We work hard pay tax and these guys dont even clean the streets of fix the road. Crackheads everywhere. Shame considering Birmingham is visited by all across UK - they haven't improved anything. We pay for a half effort council. They dont even clear the bins sometimes.

AND they dont respond to any emails or complaints

Website log in errors, form errors, when I challenged BCC customer service I was told it was my computer that had an issue not their site!. Appalling service Appalling local authority. They don't know how to communicate. if your considering using Birmingham mybrum account don't except a dedicated council service. They must be the worst service online in the UK today

Absolutely appalling.
I drove through the clean air zone and paid for the charge. I got sent a penalty charge.
I disputed it and sent in payment reference plus screenshot of my payment. It took them over 14 days ironically to respond which meant the charge went from £60 to £120.
Which i had to pay because they charged me for entering it and exiting it. So charged me twice.
Unfortunately there is no one you can talk to over the phone because it all automated service. No actual humans in site.
Horrendous

Serious Health and Safety Concerns Ignored

My experience with Birmingham City Council has been appalling.

Since March, waste water has been leaking from a council-owned property above into my flat. This is not clean water – it is contaminated waste water entering my home, creating serious environmental health concerns and a potential electrical hazard where water is affecting areas close to electrics.

Despite more than eight plumber visits, the issue remains unresolved because access to the property above has repeatedly been refused. Birmingham City Council has been aware of this for months.

We were informed by a housing officer that forced entry would be arranged within 48 hours to investigate and repair the source of the leak. This never happened. When I later contacted the council, I was told there was no record of any planned forced entry.

Since then, I have sent multiple complaint emails which have gone unanswered. Calls are not being returned, promises are made and then forgotten, and nobody appears willing to take responsibility for resolving the issue.

The ongoing leak has affected our daily lives to the point where I have had to take time off work. I have also slipped because of the conditions created by the leak. As someone who suffers from asthma, I am extremely concerned about the long-term health implications of damp, contamination and potential mould growth.

What is most disappointing is the complete lack of urgency shown by Birmingham City Council. Residents should not have to spend months chasing responses while living with waste water entering their home.

I have videos documenting the leak, the damage, and the ongoing conditions. The council has been made aware of the situation repeatedly, yet months later the problem remains.

Based on my experience, Birmingham City Council has demonstrated poor communication, poor accountability, and a failure to deal with a serious health and safety issue affecting one of its residents.