Wish I had read the reviews before ordering. I paid £75 for 2 phantasmal flames pokemon elite trainer boxes and recieved a very small bottle of scented oils. DO NOT ORDER FROM THIS SITE! Have reported... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The sari shirt looks exactly how it is pictured and is quite stunning. However, it was pretty funky smelling on arrival, speedy delivery is not their middle name and on the website it showed one siz... Se mer
Scammed. Site looked legit. Ordered camera £300 and received confirmation email and tracking number. Checked couple days later and google wont allow me to enter website. Should have checked on h... Se mer
Really disappointed with this company and the postal service (Yodel). The delivery date was later than stated on the website, and my first emails and phone call went unanswered. The vintage mirror... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Fair-trade products, handcrafted in India. A vogue endeavour to promote bona fide creativity, vintage and bohemian styles in a range of homewares, gifts and furniture. Explore our collections online!
Kontaktuppgifter
Barn B, Blackbull Farm, Woolley's Lane, North Witham,, NG33 5LL, Grantham, Storbritannien
- +44 7388294789
- birchnyarn@gmail.com
- birchandyarn.co.uk
1,4
Mycket dålig
201 omdömen
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Item arrived 5 weeks late and broken
Item arrived 5 weeks late and broken. I am now being told I have to pay for and organise return even though they charged me £30 delivery. Extremely poor customer service. I wish I had read these reviews before using company
17 oktober 2022
Omdöme utan inbjudan
Svar från Birch & Yarn
We are very sorry that your item arrived late, however we can not be responsible for the delivery company. We also refunded you for your item before it was even delivered, even though we kept you informed every step of the way that Evri had your parcel, all furniture items are required to pay a delivery and this was just an over sight that this has not yet been returned, however our policy clearly does state that the customer is responsible for paying for the return of any item, as with policy with most companies. It really is important that customers read the returns policy before buying as this does seem to be a general trend. We are not responsible for the delivery company and you were asked to refuse delivery of the item, which you did not do, which would have saved you having to pay the return charges when you had already been refunded for the item. We look forward to recieveing the item back.
This comfortable and soft kimono…
This comfortable and soft kimono dressing gown is exquisite, but also practical and easy to wear. The generous cut allows for greater range of motion without compromising comfort or style.
12 oktober 2022
Omdöme utan inbjudan
Svar från Birch & Yarn
Thankyou for your lovely review.
Unprofessional
Unprofessional! But apparently when I told them straight to their faces they were offended. I ordered a bench from their website; it kept saying “FREE DELIVERY”. I checked out the item and paid for it. After less than a half hour, I received an email from them saying that I have to pay £20 delivery because what ai order is “a small item” and the free delivery is only for “big furniture”. Having dealt with so many online shops by now (that was w red flag for me) I asked them politely to cancel the money and refund me. They said okay without giving me any timeline of when that will happen. After more than a week, I emailed asking for a timeframe (when to expect my refund back), their customer service was unprofessional and said “it’s very complicated” and “they’re gonna have to remind the manager because he’s the only one who can do it”. I was shocked by their unprofessional behavior and don’t get me started on their ways of handling simple things!
28 september 2022
Omdöme utan inbjudan
Svar från Birch & Yarn
Hi there it clearly states on checkout that there is a delivery fee for furniture and large items, we only calculate this once we have arranged a collection to ensure we offer the customer the best delivery price. we charge delivery on all our furniture items and unfortunately refunds can only be done via the owner, this is beyond our control. We have responded to every email you have sent and advised you on the time frames we were given. No one told you it was complicated to refund your money, other than it had to go through the owner. every business has a structure of management, as I'm sure you can appreciate. I think we asked why you felt we were being unprofessional because there wasn't much more we were able to do for you an it would help us in the future, but you refused to answer this.
collection of vintage furniture and…
collection of vintage furniture and homewares provides the perfect combination of style with comfort and practicality.
3 oktober 2022
Omdöme utan inbjudan
Svar från Birch & Yarn
thanks for your feedback
Teaditional indian items
Bought some items from here they were packaged well and arrived in good time. Will definately buy from here again.
27 september 2022
Omdöme utan inbjudan
Svar från Birch & Yarn
thanks for your feedback
Ordered a desk in the sale
Problems with the broken desk I purchased were satisfactorily resolved. It's a beautiful piece of furniture but had become badly damaged in transit. Although it was difficult to reach customer service at first, when I did get through to them eventually they helped sort the situation.
27 september 2022
Omdöme utan inbjudan
Svar från Birch & Yarn
I am sorry you have had a bad experience with your delivery, it was packaged should have been wrapped in bubble wrap and then black shrink wrap over the top which is what most companies use to wrap their large items, if it came in a bin bag this leads me to believe that he delivery company we use have damaged and repacked the item. Could you please let me know how you have tried to contact us, as our phone lines are available from 10am to 5pm monday to friday.
Please make contact with us.
Thankyou for updating your review, glad we managed to resolve your issue in a satisfactory way, enjoy your beautiful piece of furniture.
Do not buy from this company!
Tried buying a birthday present for the start of August. Made a next day delivery but unfortunately arrived over 3 weeks late. Tried calling several times during this period to see why the gift hadn't arrived and if I could get a refund as I had no faith it was going to be delivered. Completely clueless customer service on the phone - present basically just arrived unannounced.
Have tried getting payment back for next day delivery since. Again completely hopeless talking to them on the phone - basically delay tactics of we'll speak to our manager and get back to you but nothing ever happens. Given up trying to get the money back for that at this point - don't buy from this company unless you want a headache at the end of it!
7 september 2022
Omdöme utan inbjudan
Svar från Birch & Yarn
Im sorry that you had a bad experience, however we did try everything to help you , on the numerous times you phoned, we told you that the item had been delivered, even on the occasion you told us it hadnt, tracking was stating it had and we sent you the tracking number, unfortunately we are not responsible for the delivery company. As customer services we do not deal with refunds and everything has to be referred up the system to the owners, we are not clueless, just only certain things we can deal with ourselves. I can only apologise for the bad experience you had.
Absolutely Terrible
Wish we paid more attention to the bad reviews. The chest we ordered arrived with a huge hole in the back. After a number of weeks trying to persuade the seller that this was damaged beyond use, they then said we must pay £72 for it to be returned (despite it being badly damaged on arrival). Since requesting that they cover the cost of return, Birch and Yarn have refused to respond to any emails at all. Absolutely terrible customer service and the worst consumer care we’ve ever experienced - shockingly bad!
29 augusti 2022
Omdöme utan inbjudan
Svar från Birch & Yarn
In am sorry you have had a bad experience with us, unfortunately we are not responsible for the delivery company we use and can only seek to look for a better company, that treat our items with respect. Unfortunately our returns policy is that the customer pays for the return postage on the items, as is the policy with most companies. I do believe you have now been contacted and the refund is being dealt with.
Do not buy from this company
Do not buy from this company! Customer service is absolutely disgusting, no one answers the phone But on the couple of occasions someone has picked up the phone they have been next to useless. No one knows where my Indian painted bench is and I am still waiting to hear whether I will get it or not. I have had to raise a refund from my bank because I cannot get in touch with anyone from Birch& yarn. Will I ever get my bench or my £300 back?
14 juli 2022
Omdöme utan inbjudan
Going to report you to the Ombudsman
Going to report you to the Ombudsman. You clearly do not respond to emails about refunds etc. Disgraceful. This will be looked into.
7 juli 2022
Omdöme utan inbjudan
Love Embroidered Armchair
I love the armchair , i ordered embroidered armchair and it came exactly same as it was shown on website.
I am super happy with my purchase.
11 maj 2022
Omdöme utan inbjudan
Super good customer service when I…
Super good customer service when I mistakenly order 2 itema instead of 1. It wqa quickly rectified with no issues
21 april 2022
Omdöme utan inbjudan
Love birch and yarn products so nice…
Love birch and yarn products so nice and last long absolutely love it and quick delivery
17 april 2022
Omdöme utan inbjudan
Love Birch & yarn products love their…
Love Birch & yarn products love their products I have two amazing hand printed mugs and their customer service is really good to
13 april 2022
Omdöme utan inbjudan
Super Good Customer Service
Super Good Customer Service
When I mistakenly ordered 2 items instead of 1 it was quickly rectified with no problem. All Products are super GORGEOUS, well made and well priced. My favourite place to shop :)Great customer service.
13 april 2022
Omdöme utan inbjudan
I must have emailed birch and yarn at…
I must have emailed birch and yarn at least 15 times about a trade account. Ive had one emailed back saying they will get back to me the following week. Weeks later after email after email no reply.. how they run a buisness is beyond me very rude that they can't be arsed to reply to my email. And it's a shame cause some of the stuff if lovely
18 mars 2022
Omdöme utan inbjudan
Je n'ai jamais reçu ma commande.
Je n'ai jamais reçu ma commande.. et aucune réponse du service client
Je ne recommande pas ce site
23 januari 2022
Disinterested customer service
I have emailed Birch and Yarn at least 5 times relating to an order which they did not fulfill. They never respond.
22 januari 2022
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