binge.com.au Omdömen 

They now have Ads. If I wanted to watch regular tv I would. So stupid. Cancelling my subscription.

The advertisement breaks are offensive given you’re paying for the service. Often, terrible and on a short 4 ad cycle. Infuriating.

Awful rollout of Advertisements, quite questionable practice when you sign up for an ad-free service only to change the tier types later without communication.
Placement is terrible, Ads play midsentence of dialogue making television shows unwatchable. Free-to-air places ads in natural breaks of a show. Competitors have shown successful models of ad rollout and Binge has completely missed the mark. Would not recommend, plenty of other places you can watch content

Glitchy service, can’t currently even log in, keeps sending me back to log in page, customer service can’t help, they seem to have no idea.
There’s some good shows but even when it is working it doesn’t work well.
It constantly buffers, episodes won’t play.
All in all just a bad service.
I’m cancelling my subscription.

I've been a Binge subscriber since August 2020, appreciating the selection available including HBO series. However now they've introduced ads - too many, too often (the sales pitch about that I've found wildly inaccurate), interrupting dialogue or action at highly inappropriate moments, completely spoiling viewing and enjoyment of the show. I'm not prepared to pay $16 per month simply to remove ads that have been forced on me at $10 per month. I've now cancelled my subscription.

If I could give them no stars I would. The worst streaming company by far. I signed up for a trial that I couldn’t use because I couldn’t get it on my television. I have tried to cancel straight away but haven’t been able to and so I get charged $10 every month for something that is useless to me. I’m an aged pensioner and can’t afford to pay for that. UNSUBSCRIBE me. The ACCC should be informed of your unscrupulous practices.

Ads- you are giving them money and paying to watch ADS! Um no thanks? That is ridiculous! And it’s not a couple of ads- they are not only long, but repetitive, and played multiple times throughout the show, constantly interrupting and FULL of glitches and bugs! What the hell were they thinking?!

Content is pretty good, but it's constantly interrupted by ads. Not what you want from a paid streaming service

I'm amazed at how many poor reviews Binge receives, but does little or nothing about. And just lately, while re-watching Game of Thrones, Binge is cutting off the end of every episode, not to mention no more recaps at the beginning. Two emails so far about this issue, and I'm no closer to a resolution. Binge thinks I'm talking about sport rather than this most iconic show! I guess the word "game" confuses them? Or are we dealing with algorithms? Add to this, Binge support keeps fobbing me off to their useless help centre or blaming their provider. Greed seems to be the basis of the problem, but Binge would rather keep greedy, unreasonable providers happy than the customers whose monthly subscriptions keep them in business. I hear Murdoch owns Binge. If that is so, then there's the reason for customers being ripped off and fobbed off when they dare to complain.

FIX THE PROBLEM. Stop blaming providers or stroking Murdoch's oversized ego and quit fobbing customers off to a help centre that is as useless as t*ts on a bull. JUST FIX IT.

UPDATE: After the third email about this, I'm now asked to video the problem AND date/time stamp it for every episode that is cut short. EVERY EPISODE of 8 seasons with 10 episodes in each season, except the last, which has five or six. God, Mary, Jesus and Joseph...

Ads on paid subscription so paying is literally pointless, and app is glitchy at best, does not save where you were up to on an episode and closed captions, if available, are awful.

Inconsistent closed captioning. I rely on captions as I’m deaf. I started watching a show on Binge (episodes released weekly) and it had closed captions. Until episode 9. So now I can’t continue watching the show I’ve invested in. I enquired with customer service and was informed that Binge can’t do anything about it as the issue is with the service provider. Umm, if you have a contract with a service provider to include the caption file with the episodes, then it is Binge’s responsibility to ensure their service providers deliver as per contracts. It really is a form of implicit discrimination when Binge is too lazy to follow up with a service provider to ensure continuity in delivery. Anyway, Binge lost me as a customer as I can no longer access their content.

I cancelled my service on the 13th of February. Have an email confirming last day was 2 March.

On 2 March I happened to notice they took payment out of my account.

I have sent them, their own email, a copy of their email, screen shots of their email, pdf copy of their email, yet they still state that:
- Cancellation was requested on the 2nd of March
- I havent cancelled
- They cant read the jpg
- They cant read the pdf
- They wont accept the forward copy as the HTML is stripped by their email service so it doesnt look right
- They cant check their sent items

I contacted my bank, and asked them to block binge from direct debt on my account and to initiate refund through the visa system.

Waste of space, waste of time and shocking customer service.

Terrible, I wasn’t warned after my free 2 month gifted subscription when i was starting to be charged. Cancelled on the day of charge contacted them they wouldn’t refund. I didn’t even use the subscription

Charged me another month despite cancellation on the end date. They have refused to refund. Will not join or recommended them again.

Been a binge customer for about a year. I got a 12 month free subscription from my electricity provider. I will NOT be paying for it when the free period ends. Poor Content, Poor Delivery, NO CUSTOMER SERVICE - NONE! and that's just the tip of the iceberg. Constant buffering, Pathetic video quality, NO volume levelling whatsoever, some movies blow your eardrums out, others are so quiet you can barely hear conversation over the STATIC from having the volume at FULL BLAST. No option to REMOVE movies from "Continue binging", there's ALWAYS a "you might like" and it NEVER has anything I like, PATHETIC! If you want to spend hours LOOKING for something to watch, but never actually find anything, then try Binge. If you want to watch HBO, go to HBO and buy it, It's DEFINITELY not worth the hassle using binge. If you're not into HBO, then binge is a complete waste of time. I'd leave ZERO stars if it was an option. And no, I'm not a foxtel hater, just an honest person. Just do a quick google search and you'll find that the problems people complained about 2 years ago, are STILL THERE. So that tells me that they DO NOT CARE ABOUT CUSTOMERS. Simple. I wish I'd known this earlier, I would have declined the free 12 months.

They mislead me regarding some bonus Qantas points, refused to leave their script when I asked about the points, and didn't answer my questions. Then in response to a repeated question, they sent emails saying they're closing my enquiry. Finally, more than a month after I first asked for their help to link my Qantas account (because their instructions were incorrect), they gave me an answer that was at least relevant to what I was asking. Since this took so much time and effort and I received none of the points they were advertising, I requested compensation. Another 2 weeks and I am yet to receive any response at all.

Unethical, terrible company offering no support.

This company is one of those SaaS that will not refund. Countless emails ignoring the request - it's all tactics because they couldn't give a stuff and would rather be illegal in their practices.

Asked their costumer service to cancel my subscription coz I’m travelling overseas and I won’t have access there. Delay in cancellations and charged me another full month of not using the service before canceling it.
Poor non responsive service. You are better off subscribe somewhere.

I am deaf and need closed captions. Other streaming services never fail in this regard. But some binge programs have closed captions for a season or so and they just stop.
Some programs have none at all.
I have cancelled my subscription.