Billabong Omdömen 208

Long shipment - wrong order - 0 customer service - very bad
Worst e-commerce experience from years, after bought two items from official site, shipment arrived from france or belgium in 2 weeks, the slowest shipment service from europe I found untill now.
Once the packet arrived, order was not correct and I received just one of the two items ordered.
Wrote to the customer service 5 days ago I still not received an answer or support.
Billabong make good product but have to work on its shop online, or remove this service if is not able to handle.
I don't think I will buy anymore on official billabong site and probably I will think two times to buy a billabong product in future (sorry for that)

Jeg bestilte nogle våddragter fra deres hjemmeside d.3.7. og efter en uge, hvor jeg ikke havde hørt fra dem, skrev jeg til deres kundeservice for at finde ud af, hvornår jeg kunne forvente min pakke. Jeg har nu modtaget pakken, men har først i dag d.5.8. fået svar på min henvendelse.
Nu har jeg desuden ventet i 3 uger på at få mine penge retur for de ting jeg sendte retur. Virkelig dårlig service.

Más de mes y medio esperando a recibir un pedido y sigue sin llegar. Lo han cobrado justo tras realizarlo, pero el pedido no aparece por ningún lado. Despues de enviar una docena de emails nadie contesta. El peor servicio de venta online y de atención al cliente con el que me he encontrado en toda mi vida.

Actualización: después de insistir y enviar una docena de emails por fin recibo contestación y en el mismo día el reembolso del artículo. Mantengo la baja puntuación por el pésimo trato hacia el cliente.

I had to place multiple calls and write multiple emails to find out how long it takes to get off their email list which is annoying, disruptive and comes every DAY. I would NEVER get away with this and still keep MY job if it were I. Info that pops up mentioning how long it takes for data to go through system after "unsubsctibing" says 48 hours and then these people tell me it's about ten days. Finally found out today that it's 48 hours after you put request in to have company receive the info and THEN about ten days for data to get purged. Could have saved me an hour of bickering with these dumb asses if the first out of about six people I corresponded with had actually TOLD me that. No consideration for others' time and also unacceptable as well as unproductive talking over the top of callers and interrupting them, then having nerve to tell you to "calm down." The hell I will.

Me mandaron una camiseta que no era la que compre y no hacen ni caso a los e-mail no aconsejaría nunca esta web es muy mala última vez que compró esta marca .y eso que compraba mucho en tienda.

They have the worst customer service I have ever witnessed.. I ordered several items.. After over 2 weeks with no delivery (on a 3-5 day express delivery) I emailed them and just told them to cancel the order. No reply of course and about another week and a half later, the items finally showed up, even though I cancelled the order. Nothing fit so I immediately returned everything the same day. About 2 weeks later they confirmed my items had been received and would refund my card in 5 -7 business days. After 14 days I just disputed the charge with my Amex and got the refund that way. Quiksilver has much better service and response for basically the same stuff.

He devuelto 2 productos hace meses y por más correos que mando no me contestan ni hacen devolución. No se que hacer ni a donde acudir... Como puede ser que roben y se queden tan anchos?

Absolutely abysmal. Ordered swimwear that arrived three weeks late. Called and emailed, no response. No tracking information. Then only half of my order arrived.

No contestan, es horrible. Devolví un producto y no hay manera de que contesten ni comprueben si lo han recibido, es nefasta la atención

Servicio inexistente. Espero desde hace dos meses y ni han contestado para una devolución con el artículo ya devuelto

I placed an order on 03/30, its 04/15 and they still cant tell me when my order its shipping.

I want to change the delivery address since and its not possible, terrible customer service, do not order from them.

First, let me say that I wish I'd read these reviews before I ordered, but I (like so many others here it seems) trusted in the Billabong brand. I didn't think twice about ordering from them.

I ordered 3 dresses (same dresses, 3 different sizes) on 10/2/21. I received them on 24/2/21. I then returned 2 of these dresses on 26/2/21 via Hermes (only option available). To date (7/4/21) - almost 6 weeks after posting the dresses - these items are "still in transit". No idea when they will arrive and still £117 out of pocket. Cannot get through to Hermes or Billabong. Have sent 3 messages via contact form to Billabong; after a week's wait for a reply each time I get the SAME stock response about refund timescales. They haven't read my messages at all. I have now initiated a dispute against them with my bank. I didn't know when I ordered that the dresses were being shipped from Europe - I wouldn't have ordered if I had.

I will NEVER buy from Billabong again. Disgusting customer service. Ironically, I have just received a "rate our feedback" survey from them! Needless to say I told them what I thought of them and directed them to this website to see everybody else's grievances.

AVOID AVOID AVOID!!!!!! My advice: if you see something Billabong you really want, go via Ann's Cottage or Surfdome or Shore.

Billabong charges right right away for the item even though it is not sent promptly. When I return the item which was too small even though I went by their sizing guide they received it eight business days ago(12 days). I still have not received my refund and when I called customer service today I was told that in two more days I will receive an email letting me know that they are now processing it. Then after that it will be another 2 to 4 business days before the money is back in my own account. I highly recommend you order from a different company. Billabong is just awful!!!!!

Llevo 3 meses esperando la devolución de un artículo....he enviado 6 correos a atención al cliente. Es desesperante,no te dan soluciones y encima te mienten, supuestamente según ellos tendria la devolución a los 3 días, ha pasado un mes y no me han hecho el ingreso.Creo que he perdido 67€,pero espero que ellos pierdan muchos clientes al leer esta reseña.

No compren en Billabong. No puedes devolver los articulos. He tenido que pagar 25 euros de gastos de envio para un artículo defectuoso.

Servicio de devoluciones y atención al cliente Desastroso. No comprar ropa en esta web.
Realicé la compra de un artículo por la web billabong.es el día 26.11.20. El día 02.12.20 lo recibí en mi domicilio y por problemas de talla decidí devolverlo. Por la web efectúe la devolución y entregué en oficina de correos la prenda, según órdenes de billabong. El día 09.12.20 recibieron el artículo en los almacenes de la empresa. A fecha de hoy 11.01.21 no he recibido el importe de la devolución, ni han contactado conmigo.

Ordered 2 pieces of XXL clothing, received the order and the clothing was in fact labeled XXL but was no where near a XXL size. Requested a Return Label and was told the cost is on me to return. Very frustrating that an online vendor/retailer would charge their client the return cost of a product(s) that do not meet an actual standard size. The two pieces would be a large size, maybe just under an XL size. I would not recommend you purchase online with Billabong. If you have the same experience like I have, most likely you will be returning the product and out of pocket $$.

I ordered idems around 100€ with an promotion code. I payed the products. After that billabong cancelled the products saying they do not have them anymore in the storage. I go back on their page, all the products still available but the promotion code is not valid anymore the day the cancelled the order.

I consulted this site AFTER I placed and order for a wetsuit for my 11-year-old, since I had never ordered from Billabong before. Once I read the reviews, I immediately got worried. Fast forward about two weeks and I felt I should weigh in since my experience was the complete opposite. Not sure what happened at the beginning of COVID but its October now and my daughter's wetsuit came in about 3 days which is excellent. I must have miscalculated the size - or she is growing too fast - and we had to return it since the arms were painfully tight. Billabong received the return in about 5 days and refunded me about 2 or 3 days after that. Customer service was also excellent. Whenever I emailed them, they replied promptly. I will say we had to go with another wetsuit from Amazon ultimately which seems to be working out, but this was because we were in a hurry not because Billabong's quality was not there. I really liked the wetsuit Billabong sent a lot better and I believe Billabongs was higher quality. We just did not have time to wait for the refund then reorder. Overall, 5-star company in my opinion. I will buy from them again for sure!

Okay, now I am going to write another review and state NOT to buy Billabong products at all. I ordered a bikini and wore it to the beach for the first time and looked down to notice it was ripping at the seam and the elastic was exposed! Cheap product, terrible customer service. I'm dreading dealing with them because I've gone back and forth with so many people trying to get a previous return. I don't trust their customer service process.