Bike Stop UK Omdömen 

265
TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

First visit to the Bike Stop. Great shop and has excellent service. M Short was very helpful in helping me sort out a few shopping needs for my BMW 1200 bike. Looking forward to my next visit jef... Se mer

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Betygsatt 5 av 5 stjärnor

Fantastic Bikestop staff take care of their customers. Expert advice, support and guidance from Pierre helped me select everything from a new helmet, jacket, gloves, trousers and boots. Very p... Se mer

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Betygsatt 5 av 5 stjärnor

Came in wanting to getting completely kitted out with bike gear as a new rider. Martin helped me through everything, taking into account my budget and was informative and friendly throughout. Bike sto... Se mer

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Betygsatt 5 av 5 stjärnor

I'm a new rider looking for my first equipment and clothing. Apon entry, everyone was welcoming and helpful. I was given time and consideration from Georgia who helped serve me. We went ove... Se mer

Företaget har svarat

Företagsinformation

  1. Butik med motorcykeltillbehör
  2. Kafé
  3. Klädbutik

Skrivet av företaget

Started in 1981, Bike Stop built its business alongside Dainese as their #1 representative in the UK based on a reputation of offering the best quality, protective gear on the market. Today we sell an extensive range for all budgets, all carefully selected to be the best gear at the best value. Our top brands include Rukka, RST, Belstaff, Shoei, AGV, Givi, Abus, etc. Not just a shop, but also a very popular biker's ride-out and meeting place with its own parking, Lavazza whole bean coffee, cakes and paninis, the shop occupies two beautiful Grade 2 listed buildings. Often described as a "TARDIS", it has seven showrooms over two floors with air conditioning, and customer seating inside and out. All our staff are regularly trained and excel in knowing all there is to know about the very latest high technology developments (e.g. air-bag suits and jackets). Our focus always has been and always will be, on delivering the highest levels of customer service both online and in store- we look forward to helping you.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

265 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(265)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

First visit to the Bike Stop

First visit to the Bike Stop. Great shop and has excellent service. M Short was very helpful in helping me sort out a few shopping needs for my BMW 1200 bike. Looking forward to my next visit
jeff Drake

24 september 2024
Omdöme utan inbjudan
Logotyp för Bike Stop UK

Svar från Bike Stop UK

Glad we could help thanks again.

Betygsatt 3 av 5 stjärnor

Item not dispatched, refund given

Really disappointed this time around. I’ve purchased several items from Bikestop with no issues, however I purchased a helmet and after a week it hadn’t been dispatched. I contacted the company who did not know why it hadn’t been dispatched. Decided to cancel the order which was done promptly. Purchased a helmet elsewhere and had it next working day.

15 september 2024
Omdöme utan inbjudan
Logotyp för Bike Stop UK

Svar från Bike Stop UK

Billy sorry about this. We have 7 showrooms of stock here but when we have to order items in, we rely on our suppliers and unfortunately they missed our order hence the delay.

Betygsatt 5 av 5 stjärnor

Amazing place

Amazing place. Excellent advice from the staff. Mr. M Short was very helpful and let me choose the right gear. Complete satisfaction with the purchases.

13 juli 2024
Omdöme utan inbjudan
Logotyp för Bike Stop UK

Svar från Bike Stop UK

Thanks again! (and sorryt for slow reply)

Betygsatt 5 av 5 stjärnor

Great advice

Visited Bike Stop today to look for some summer riding gear. Was offered assistance by Martin Short. Martin then spent as much time as was needed giving advice, feedback and several trips to the stock room to sort me the kit I was after.
I always find a visit to Bike Stop enables you to come home with the best gear for your riding style, fit and budget.
Great advice and a good price. 👍

19 juni 2024
Omdöme utan inbjudan
Logotyp för Bike Stop UK

Svar från Bike Stop UK

Thanks so much for the great feedback. We are already looking forward to welcoming you back.

Betygsatt 5 av 5 stjärnor

Excellent service

I really appreciated your help and apology for a problem with a missing part - and your very prompt and efficient response in sorting it out. So good to deal with a respectful and professional company - and indeed a person to talk to. Thankyou Bike Stop UK

24 maj 2024
Omdöme utan inbjudan
Logotyp för Bike Stop UK

Svar från Bike Stop UK

And thank you for saying so! please come back.....

Betygsatt 5 av 5 stjärnor

Great service

Georgia at bike stop was so helpful and friendly when I was shopping around for my first set of bike gear - I definitely recommend shopping here if you’re in the market for bike gear

26 maj 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Super helpful sales person Martin Short…

Super helpful sales person Martin Short very knowledgeable and very patient with my husband who kept changing his mind. He ended up buying a lovely jacket and he is so pleased with it. Great experience and lovely local shop.

18 maj 2024
Omdöme utan inbjudan
Logotyp för Bike Stop UK

Svar från Bike Stop UK

And a lovely review! Thanks so much

Betygsatt 5 av 5 stjärnor

Despite being very busy (Ladies Day and…

Despite being very busy (Ladies Day and nice sunshine), Georgia took the time and trouble to sort my wife out with a much needed pair of new boots.
Always a good experience at Bike Stop.

19 maj 2024
Omdöme utan inbjudan
Logotyp för Bike Stop UK

Svar från Bike Stop UK

Always appreciate great feeback thanks

Betygsatt 5 av 5 stjärnor

Georgia there is amazing

Georgia there is amazing. Really cool and promotes females in biking. Makes you feel really welcome int he shop. As previous ladies have said getting into biking can be daunting enough. The shop layout is great, its like a tardis! Cool coffee shop on the ground floor, with a wide range of apparal on display, what they dont have they can order.

16 maj 2024
Omdöme utan inbjudan
Logotyp för Bike Stop UK

Svar från Bike Stop UK

Thanks very much - hope we can help again.

Betygsatt 5 av 5 stjärnor

If you are looking for the best bike stop

If you are looking for the best bike accessories Shop you must go here
( I have now done it twice from Sevenoaks )
Such a great choice of bikers gear and all the staff are so helpful and knowledgeable make you feel so welcome
Georgia looked after me so well xx
And they even have a coffee shop to chill out in two
Will definitely be going back
Graham 👍🏻❌

16 maj 2024
Omdöme utan inbjudan
Logotyp för Bike Stop UK

Svar från Bike Stop UK

Thanks again and so glad we can also re-fuel you in the Cafe after a longer journey than usual!

Betygsatt 5 av 5 stjärnor

I am going to give 5* and only reason…

I am going to give 5* and only reason is the lovely lady called Georgia. My partner have motorbikes but I am not big fun so I didn't tend to come. Also, all men in a shop like this can be intimidating for some women, but since when Georgia works here I am actually enjoying coming too (my partner couldn't be happier), she is such a joy to be around. Differently from the other guys workings on sales department she told me she is also a conten creator. Which is amazing as I like to check social medial before going places. While some unaware of this role and might think is just being on the phone (yes, I seen the previous comment) little they know that growing following and subscribers in nowadays area is the way to go - and really not easy as it seems! - to reach a wider market, like myself, that wouldn't have much interest otherwise to visits stores like this and yes purchasing products too. Hopefully I can make it on Woman's day. Georgia was the only one going around mentioning this to customers, the day I was in (Ruroc day) I haven't seen anyone else of the sales team being excited about it or promotion it (but there was a guy from sales team telling customers he would never buy Ruroc? On Ruroc day?) So, you see that's what I like when I go places - to see people like Georgia enjoying their job, not only taking payments from us, if you know what I mean. I know feedback is essential for any content creator therefore 5* for you Georgia and above all for the Business owners - that you said they are so amazing (not sure if they work in there?) -
for invest in content creation, because is how people learn about your business, brand, products, and services. Content creators —the people behind the scenes—help in attracting, engaging, and charming leads and consumers. They aid in the growth of your customer base, which ultimately results in increased sales.

11 maj 2024
Omdöme utan inbjudan
Logotyp för Bike Stop UK

Svar från Bike Stop UK

Thanks very much.

Betygsatt 2 av 5 stjärnor

Very nice shop

Very nice shop with a good amount of stock. Staff are very friendly and ask if I'm OK and needed help. Not too keen on the girl with the tattoos as I have come on a couple times over the last few weeks and she seems to always be on her phone making personal phone calls while the other chap is working his nuts off. Really doesn't look good

23 april 2024
Omdöme utan inbjudan
Logotyp för Bike Stop UK

Svar från Bike Stop UK

Thanks Alfie and sorry as we agree this does does not send the right image especially as we strive to never ignore anyone! She is particularly busy helping with events but your point is still taken regarding what it can look like.

Betygsatt 5 av 5 stjärnor

Excellent experience

Staff Martin short very friendly and very willing to help. Answered all questions confidently. Was a real pleasure shopping there and settled my partners mind as she was worried about owning a bike.

14 april 2024
Omdöme utan inbjudan
Logotyp för Bike Stop UK

Svar från Bike Stop UK

We try to offer the best gear and best advice - thanks for saying so!

Betygsatt 5 av 5 stjärnor

Big thanks

Big thanks to Bike Stop and M. Short for making the return and exchange of the Daytona boots for another size so easy.
And thanks too for the advice and help in choosing a new pair of gloves for the Summer.
I'm all set for my next big trip.

12 april 2024
Omdöme utan inbjudan
Logotyp för Bike Stop UK

Svar från Bike Stop UK

A pleasure to help

Betygsatt 5 av 5 stjärnor

New rider experience

I'm a new rider looking for my first equipment and clothing.

Apon entry, everyone was welcoming and helpful.

I was given time and consideration from Georgia who helped serve me. We went over all the questions and concerns I had. I wasn't pushed to purchase certain brands or products which is great and finally I feel more confident choosing me gear.

I've reserved a jacket and back protector for when I complete my CBT. Look forward to getting the rest!

Cheers guys, keep it up!

26 mars 2024
Omdöme utan inbjudan
Logotyp för Bike Stop UK

Svar från Bike Stop UK

We try to welcome everyone so thanks for sharing!

Betygsatt 4 av 5 stjärnor

Great bike shop with friendly and knowledgeable staff

Have purchased from Bike Stop previously but decided to go in store to try on a few new helmets as my existing helmet was a terrible fit. What a fantastic shop this is. I was promptly helped by a friendly and knowledgeable chap called Martin who assisted me with finding the correct fit helmet. The size and colour Shoei Neotec 3 I wanted wasn’t in stock but Martin sorted out getting one order for me while I had a coffee in their cafe. He also sorted out a discount for me to which was greatly appreciated.
This shop is a bit out of the way for me, but from now on I will definitely use this shop in future.

Follow on update….

Since visiting the shop I have made a further purchase for some Rukka textiles from the website with a view to collect them, as they had a decent sale on over Easter.
Ordered for collection from store as if they don’t fit I could exchange them there and then.

The website states “choose any product for a delivery message” although I cannot for the life of me see any further information regarding delivery messages. I therefore presume if it is available to order, it’s in stock for immediate dispatch and if it isn’t available to order, then it’s out of stock.
The website however allows you to place an order and after a few days of waiting I contact the shop to be advised that they are waiting on the items from their suppliers. It would be nice if the website gave better information as to when the items are likely to be dispatched.

No big deal although I was hoping to get the items collected before going back to work but this unfortunately isn’t going to happen. It’s also highly likely that if they don’t fit, I may have to wait even longer for the other sizes to arrive. Still worth waiting for as I saved a fair chunk of money in the Easter sale.

I will still continue using the shop as they seem to have good deals from time to time, but if you need something in a hurry, I would suggest using Sportsbike Shop as they are obviously much larger and hold far more stock and can therefore get items to you the next day. This is a smaller business so expect to wait a little longer.

24 mars 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Friendly Service

Whilst bike stop have a great online operation, there's nothing better than a visit to their delightful shop if you are ever in the area. Great coffee, and welcoming and helpful staff. Super friendly service today from Georgia. Will be back again soon!

22 mars 2024
Omdöme utan inbjudan
Logotyp för Bike Stop UK

Svar från Bike Stop UK

Thanks very much and we agree and in fact thats why we also have the Cafe and numerous events to try and make the whole experience as enjoyable as possible.

Betygsatt 5 av 5 stjärnor

Fantastic customer service from Martin…

Fantastic customer service from Martin at Bikestop. I had an issue six months after buying a product and he was unbelievably kind and helpful. I would definitely recommend buying from them and they have a good range of products too.

20 mars 2024
Omdöme utan inbjudan
Logotyp för Bike Stop UK

Svar från Bike Stop UK

A pleasure to help you - thanks for the comments

Betygsatt 5 av 5 stjärnor

I’ve just taken up green laning and…

I’ve just taken up green laning and went to bike stop to buy some riding gear.
I couldn’t be happier with the service I received. Georgia was very knowledgeable, friendly and helpful.
Certainly won’t hesitate to use them for anything else that I need bike related

19 mars 2024
Omdöme utan inbjudan
Logotyp för Bike Stop UK

Svar från Bike Stop UK

Great feedback thanks again

Betygsatt 1 av 5 stjärnor

avoid at all costs

rude customer service, brought an item from them lasted me 4 months and it broke yet wasn't able to get a replacement for it even though it now goes against my consumer rights act, was not informed that it has no warranty when purchased the item, calling me rude and nasty when I spoke to them with a professional manner will not use this company again what So ever. that's £45 down the drain I won't see again.
company doesn't care about their customers what so ever. avoid this company at all costs.

6 mars 2024
Omdöme utan inbjudan
Logotyp för Bike Stop UK

Svar från Bike Stop UK

Good morning Graham

We are sorry that you found our customer service unsatisfactory. The part you purchased from us was a replacement visor mechanism for a £1,200 AGV helmet, which you did not buy from us. Had you bought the helmet from us, it would have been not only cheaper but you would likely have been asking us to repair the helmet under warranty, rather than buying the replacement part yourself. It would be reasonable to assume that the reason you purchased the part is because you had broken the original part yourself.

Four months after purchasing the replacement part, you have managed to break it again. We passed your information onto AGV and they confirmed that the part had indeed been broken, and not failed due to manufacturer defect, and so would not be covered by warranty. We informed you as such and offered to help you with the repair.

You are correct, in our final email to you, we said "we don't appreciate the rude emails".
This was in response to several comments over multiple emails. A few are listed here to clarify what we found to be unnecessarily rude:
- "there's no way in hell I'm paying for it to be fixed"
- "AGV are just trying to scam me"
- "just a bunch of rip offs"

It is true that we do not repair or replace items that have been broken or damaged for free. We do try to help and get support from the manufacturers, but sometimes an item is just broken. If you feel this way of doing business is unreasonable, then we understand why you will not be using us in the future.

Once again, we are sorry that you have found our service not to your expectations.

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