Ordered bathroom heater with next day delivery. This did not happen. Phoned you after a few days and after checking you informed me that the heater had been lost presumably by the courier company. Off... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First time user of BOE, read some reviews about prices and service and placed my order. However, DPD lost my parcel on the first day that it was collected by them. Checked on the site and yes it had n... Se mer
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Great price, next day delivery worked great. This was a replacement extractor fan. Better retail price than original 4 years ago and had extra features, including high/low speed plus facility to sheil... Se mer
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The MANROSE fan I wanted to buy was a good price and the ordering process was very straightforward. Delivery via DPD was swift and on-time. The package arrived in good shape. It's early days as the... Se mer
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Företagsinformation
Om Big On Electricals
Skrivet av företaget
We’re Big On Electricals. The One Stop Shop for Electricians, Trade & DIY enthusiasts
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for heating, cooling, ventilation, lighting products and accessories for your business or home, we have a great range and deals for you.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Kontaktuppgifter
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, Storbritannien
- 0800 043 8975
- Sales@bigonelectricals.co.uk
- bigonelectricals.co.uk
4,5
Utmärkt
7 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My order arrived on time and everything…
My order arrived on time and everything I ordered was delivered. Very pleased with my purchase.
11 februari 2026
Svar från Big On Electricals
Hello,
Thank you for sharing this. Really pleased to hear your order arrived on time and everything was exactly as expected 📦🙂 Glad you’re happy with your purchase — it means a lot that you took the time to leave a review.
Best wishes,
Elise
Great experience
Great experience - ease of purchase, delivery on time, product as expected at what I consider to be decent value. No hesitation in being a return customer.
10 februari 2026
Svar från Big On Electricals
Hi Mr. S,
Thanks for such a thoughtful review — really appreciate you sharing your experience 😊
It’s great to hear the purchase was easy, delivery arrived on time, and the product met your expectations. Even better knowing you felt it offered decent value 💡
Best wishes,
Elise
Been over a week and still no delivery
Been over a week and still no delivery, info, anything.
9 februari 2026
Svar från Big On Electricals
Hi Jon,
I’m really sorry you’ve been waiting so long without any updates — I’ve checked the tracking and the parcel hasn’t moved in EVRi’s system since the 10th, which indicates it has gone missing while in transit.
To get this resolved quickly for you, I’ve already arranged for a replacement to be sent out. You’ll receive tracking information as soon as it’s collected by the courier.
I know how frustrating it is to be left waiting with no movement or communication, and this definitely isn’t the level of service we want any customer to experience.
Best wishes,
Elise
Great price and super quick delivery
Great price and super quick delivery. What’s not to like?👍🏻
9 februari 2026
Svar från Big On Electricals
Hi Mark,
Thanks for the great review — really glad you found a solid price and that your delivery landed so quickly 🚀📦
Best wishes,
Elise
Great price and fast delivery
Great price on bathroom extractor fan and delivered on next day service. 5 stars all round.
9 februari 2026
Svar från Big On Electricals
Hi Mr. Chris,
Thanks so much for the review — really glad you found a great price on the extractor fan and that next‑day delivery hit the spot 🚿📦
Best wishes,
Elise
Svar från Big On Electricals
Hi Alison,
Thanks for your review — really pleased to hear you were happy with both the service and the price 🛒✨
Best wishes,
Elise
Terrible Delivery
Price was great, delivery terrible, confirmed before buying it would be next day and took 5. Wasted a day off waiting for it.
5 februari 2026
Svar från Big On Electricals
Hi Karl,
Thanks for your honest feedback — I’m really sorry to hear how the delivery went, especially after being told it would arrive the next day. Waiting in all day and then ending up with a 5‑day delay is incredibly frustrating, and I can understand why you’re disappointed 🚚💭
I’ll make sure this is looked into so we can prevent something like this happening again. Appreciate you taking the time to share your experience — it genuinely helps us improve.
Best wishes,
Elise
Excellent service
Excellent service, prompt next day delivery, trouble free transaction.
30 januari 2026
Svar från Big On Electricals
Hi Clyde,
Thanks for the lovely review — really glad to hear everything went smoothly, from the service to the next‑day delivery 📦⚡
Best wishes,
Elise
arrived on time in good condition and…
arrived on time in good condition and all works well so far
4 februari 2026
Svar från Big On Electricals
Hi James,
Thanks for the review — really glad to hear everything arrived on time, in good condition, and is working well so far 📦👌
Best wishes,
Elise
Svar från Big On Electricals
Hello,
Thanks for letting us know — glad to hear it arrived so quickly 🚚✨
Best wishes,
Elise
Svar från Big On Electricals
Hi Shimul,
Thanks for your review — really glad to hear you’re happy with the quality and that delivery was nice and quick 🛒⚡
Best wishes,
Elise
Very quick delivery and easy process.
4 februari 2026
Svar från Big On Electricals
Hi Clare,
Thanks for sharing this — really glad to hear the whole process felt easy and that your delivery arrived so quickly 🚚✨
Best wishes,
Elise
Wrong item sent, unnoticed at first. 4 months later, big on electricals have no interest.
In September I purchased the Meaco Arete 2 dehumidifier. Last month I realised I had been sent the Meaco Arete 1 dehumidifier instead. An older version, priced lower.
So in fairness, I was at fault, having not noticed the mistake on delivery. However I hadn’t extensively researched the differences in specs of the two dehumidifier’s and they do look very similar.
On noticing last month, I brought this to big on electricals attention immediately. I acknowledged my mistake, but thought we could come to a sensible resolution.
I felt a refund of the difference in prices at the time would be fair. I wasn’t looking for them to send the newer version (the one I paid for) as that seemed unreasonable given the time that’s passed and that I’ve been using the Arete one since delivery.
The response I’ve received from big on electricals however is one of indifference.
No acknowledgment that they also made a mistake, no offer to rectify and no interest in investigating how the wrong item was sent. They’ve just said it’s outside any time frame for them to have to do anything legally.
I feel it’s a very disappointing response.
We weren’t talking a huge difference in cost here, but the refund would have been the right thing to do.
Whilst I understand it’s probably outside any legal time frame that they have to do anything, it’s a disappointing display of customer service all the same.
22 september 2025
Omdöme utan inbjudan
Svar från Big On Electricals
Hello,
Thank you for taking the time to share such a detailed review. I completely understand why you’re frustrated, and I’m genuinely sorry for how disappointing this feels from your side. If we were within the normal time frame for these things, we would absolutely investigate the dispatch and verify whether the wrong model was sent in error.
The difficulty here is the length of time that has passed since delivery. Because several months have gone by, we’re no longer able to confirm what was sent at the time, and without that verification we can’t take action on a price difference or replacement. This isn’t a lack of interest, and it’s certainly not indifference — it’s simply that we don’t have any way to trace or validate the original dispatch now.
I appreciate the way you approached this and the fairness in your request, and I’m sorry we weren’t able to find the resolution you were hoping for. Your feedback has been taken on board, and we’ll use it to review how we handle similar situations in the future.
Best wishes,
Elise
Goods arrived on time
Goods arrived on time. competitively priced as product was replacement for existing unit.
6 februari 2026
Svar från Big On Electricals
Hi Peter,
Thank you for your feedback. Glad to hear everything arrived on time and that the price worked well for you, especially since it was a replacement for an existing unit 🔄
Best wishes,
Elise
Svar från Big On Electricals
Hi Andrew,
Thank you for your feedback. Really glad to hear you’re happy with both the product and the service 🙌
Best wishes,
Elise
My first purchase from Big on…
My first purchase from Big on Electricals. The price was good and free delivery. The Manrose extractor fan was delivered the next day
2 februari 2026
Svar från Big On Electricals
Hi Paul,
Thanks for sharing your first experience with us — really glad to hear the price worked well for you and that the free next‑day delivery hit the mark 🚚✨
Great to know your Manrose extractor fan arrived right on time.
Best wishes,
Elise
I have not received my order!
4 februari 2026
Svar från Big On Electricals
Hi Lynne,
Thank you for your review.
I can see this was written before we emailed you with the proof of delivery, and your reply yesterday confirmed everything had arrived safely. If you feel your experience has changed now everything has been received, you’re very welcome to update your review, but no pressure at all.
Best wishes,
Elise
Super Quick Delivery, Good Value
Super quick delivery. Ordered 5.00pm one day and delivered by noon the next day. Excellent. Installed that day, no problems. Highly recommended. Good price too.
4 februari 2026
Svar från Big On Electricals
Hi Fraser,
Thanks for sharing this — that’s incredibly fast turnaround, especially from a 5pm order to delivery before noon the next day ⏱️📦
Great to hear everything installed smoothly and that you’re happy with the price too!
Best wishes,
Elise
Good price and really fast delivery
5 februari 2026
Svar från Big On Electricals
Hi Mike,
Thanks for sharing this — really glad the price worked well for you and that delivery was so quick 💨📦
Best wishes,
Elise
Very easy order process
Very easy order process, parts arrived in perfect condition and were very competitively priced.
4 februari 2026
Svar från Big On Electricals
Hi Michael,
Thanks for sharing your experience. Great to hear the ordering process was straightforward and that the parts arrived in perfect condition at a really competitive price 🧩
Best wishes,
Elise
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