bigbasket Omdömen 

It was good before. Now it's worst. I have ordered monthly ration from big basket and prepaid it. Now they changed the delivery slot by their own will without my consent. And on complaining they said they have called me and I didnot answer which is a blatant lies. Command understanding if I prepaid my order why wouldn't I answer. I was waiting whole day cancelling my other appointments. The customer care also put my chat on automated chat. It was so difficult to reach them. They are avoiding now. I want to aware and advise people 1. If you want to use big basket do not prepay service, choose Pay on delivery. Otherwise you will suffer like me, they won't deliver in time and you won't be having money to purchase from other store.

2. Choose local Kirana or other online stores. But not Bigbasket as their customer care is not at all helpful. They won't refund money on time as well (came to know with other Bigbasket customer)

Worst customer service.... product never delivered without hassle. They are cheaters too.

Most useless app.. They don't place the order on time.. even they don't even bother to give any update on that.. It can be more than 1 hour 30 mins.. either you have to wait or cancel your order.. Very bad experience...

Pathetic and poorest service.they are blot on e-com business.Soon they will say"We own nothing and we are still most happy".

Need to improve the delivery and customer service. I had my time slot from 6 to 10. The delivery was not made, when I tried to reach the delivery person, couldn't reach him back, the call is like a missed call..get's cut off.The order was cancelled..bad customer and delivery experience.

I don't know why they ask for a rime slot if they don't follow it at all. Customer support is pathetic. They put your call on hold then hung up. And no matter how much you try them, they always do come up with an excuse and no solution.their delivery executive either way to early from the slot or way to late but never on time. Never recommend to anyone at all.

GOod offers, Good delivery

Most disappointed with their order cancellations for the 5 th time and they do not even have the courtesy to inform you.
Also, the mapping issue is from their end but unfortunately, the customer suffers.
Sadly, they have so many customers now that they don’t bother about satisfaction.
A definite NO NO for online service

First they accept the order. Then say one item is short. And then say address is incomplete. It is important to note that Amazon, Flipkart and others including their own Tata 1mg deliver frequently on the same address.

Because his customer service was very bad and poor customer service .we have 4 times contact to customer service ,but it is not response to me .
I am also send a issue on email Id ,But it again not response to me

Best on line grocery shop. Good Products at good price. Plus they give you a choice of time slots for delivery so someone can be at home to accept delivery. This makes it easy to plan out. Refund is easy. If you don't like any item, just call or return to the delivery person right than and there. Very Trusted Business House.

I wouldn’t even give a star….the worse customer service you will ever see …The worst!!!! Food doesn’t deliver and customer service chat is another headache with zero answers…I hardly write bad reviews but this is that case to do so. DO NOT USE BIGBASKET….they are unresponsive and won’t deliver your food on time..

Poor service in Guwahati. One time out of compulsion we had to order fish on this portal, we ordered two kinds of fish catla and pomfret, the fish was shipped a day later. To our shock the fish that was delivered was stale and not fresh as they had promised. The fish that was delivered had to be discarded as it was not edible , this was not what we had expected from a TATA enterprise. Surely, this company or at-least their Guwahati branch lacks quality control.

I find BB quite good as compared to other delivery sites. It is important to check the quality of what is delivered. If you do, you can return it immediately and get an immediate refund. 95% of the time the quality is good but occasionally one has to return. That's okay. Don't people check before they buy at grocery stores? I don't understand people who complain because accepting products blindly is not advisable from any vendor. Overall, I think BB gives good quality products. Delivery slots are adhered to, at least in our area in Pune. Vegetables are fresh. We don't order fruits as we have had a bad experience several times, mostly of the fruits never ripening. I also had a return a pressure cooker once as the wrong one was delivered. I will continue to use BB because there isn't anyone better.

BB services were good-it was once upon a time. At present its services are worst. Three out of eight Royal Gala Apples delivered by BB on 16/08/2022 were rotten.The request of exchange/return was attended on 20/08/2022.Who can keep rotten apples for five days? I had no option but to delete the BB app!

This is to bring to the notice of all the cutomers that , Big Basket is cheating on their customers. Please be careful while selecting the Qty of the products , they are increasing the Qty for the products and billing , so Beware! REAL CHEATERS

I am really happy with Big Basket's products and services. The delivery is always on time and the quality of the products is really good. I especially like the organic fruits and vegetables. If there are any problems with the products, the customer service is very responsive and helpful. I would definitely recommend Big Basket to others.

Will not even give a single star
what the company TATA is running pathetic service amount not refunded
plus nothing is delivered on time is this how you serve!!! Not even a single person to assist the concern
You guys should shut this asap!

I have ordered an Organic Multigrain Atta along with the other products. I have received the other products on time on the very next day. However, the Organic Multigrain Atta was due to delivered after 2 days. On the delivery date, the delivery person didn't call me and cancelled my order without even my consent at all and mentioned in the reason that the address is not locatable. If the other products were delivered on time at the same address then how the same address can be incorrect. Also, when I called the customer care, they said the next slot is available after 2 days. Such an inconvenience not expected from BB. Very bad experience I had.

They deserve negative rating. That's how horrible they are. I have shopped a few times and am always frustrated at having to deal with this company. But I go back to give them another chance but alas, they just don't seem to be learning. I paid for my latest order and just a couple of hours before delivery, i get an eamil saying half my order is not available. If you dont have the stuff dont put it on your website for people to buy. Is the concept of inventory management foreign to the m@r@ns working at bigbasket??Also in the past, their items are often underweight (veggies and bakery items), stale, or sometimes even rotten. They are very prompt at charging you extra even for 3 grams of extra veggies while the items they send are sometimes even 50gms to 100 gms underweight. They don't apologize because they just dont care. Most of their items are priced higher than other grocery stores . The novelty of shopping at bigbasket is that they do have gourmet products. But the hassle is just not worth it!!. Never again!!