Bidfood UK Omdömen 

Horrendous customer service!! Customer for 3 years and then dropped because its apparently its not worth it to them anymore and then all my customer details removed?! Makes me so angry that you can get away with treating people like this, if I did I wouldn't have a business to run, and neither should you. AVOID !!

Absolute joke of a company dealt with them for 15 years stopped ringing us emailed no answer when I phoned them I was told they could no longer deliver to me apparently aylesbury is to far from bicester not even told of this before getting in touch with them avoid like the plague

They deleted 2 of my review!!! It says everything!!!

So no delivery again today, our prices have been put up. Nav our Rep and her manager have gone out of their way to make it very difficult for us to place orders and get a delivery and because I keep complaining about the atrocious service and giving bad reviews they have now stopped my account due to me refusing to give up on trying to get my order for over a week. I will be taking this further.

This is the worst company that I have ever used ,as a chef I expect the deliveries to be on time and of good quality Not with BidfoodDirect they are awful don’t turn up still charge you for the delivery when they actually do turn up half of the fresh produce is going out of date . I work for a large Care home where the residents are vulnerable I have been told today that they are not a priority and that they will not be delivering tomorrow as they haven’t enough drivers.Come on Bidfoods you laid off loads of drivers during lockdown surly it should have been forecast that you would need these drivers when coming out of lockdown. If anyone gets a say in using this company don’t do it as they don’t care about the customer at all .

I'm afraid to add to the review woes.
Absolute shambles, inconsistent stories (lies!) as to the issues - depends on who you talk to (if indeed you can speak to someone).
No proactivity shown, rude customer service (if they don't leave you in hold for 20 minutes), lack of internal messaging / communication between (silo'd) teams. BM's aren't there to work with customers, they're hell bent in defending bidfoods issues.
Tuesday's delivery arrived today, but the additional items I was told I could add won't be here until next Tuesday ..... Too bloody late!!! Items that go on "back delivery" never get delivered either.
I'll be buying stock from my other suppliers from now on who seem to have basic items in stock all the time still!

No I don’t want credit i want refund!!
Phoned them because my delivery never arrived then they sent the same delivery 2 days later!! I didn’t accept it but they charged for it! Called them and they hung off the phone on me! Called them again they said they will give me a credit!!! Hasn’t arrived yet! Shocking customer service!!
As soon as i get my money back never use them again!!
Account: 21154027

So you place an order and pay by card. Then they fail to deliver. You ask for a refund wait 10 days then ring and ask when your money will be returned. We have issued a credit on your account. Sorry I paid and want money returned. No they say you must accept the credit on your account. But I will not be ordering again. You must accept the credit on your account. Sorry I want my money back. Then you must wait 10 - 20 days. Ok County Court it is then.

I have 7 sites currently using Bidfood but luckily we will be going out to tender shortly. orders arriving late and missing lots of items and not told until we chase. How can we operate a business when things are not delivered with no prior warning!!! your poor service is making our company look bad!!

I used to use Bidfood on a regular basis, but got frustrated that orders were never received complete and something was always missing, but with the Brakes fiasco affecting supply, I was forced to use them again, so last week I placed an order with Bidfood, paid for it up front and delivery was confirmed for all items. However when the goods arrived, the packaging was wet (defrosted), smashed up, covered in dirt, and the case of vol-au-vents was also open. The tuna mayo was missing from the order, and I was handed a wet defrosted roulade that I didn't order which I handed back to the driver. So nothing has improved at Bidfood at all. Another supplier going in the bin to join Brakes!

Avoid! Avoid! Avoid!
Third time ordering and will not be ordering again!
Done a click and collect with this company.
1st time they didnt pack a whole case of salsa - and charged us for it. Had to email to receive a refund.
2nd time they didn't pack a whole case of guacamole! Lucky we checked and had to send driver pack in to find the guacamole - he said he couldn't find it and didn't even know if it was in the fresh or frozen section!
3rd time instead of packing a whole case of salsa (which we have paid for) they only packed one tub of salsa- luckily we checked and when we enquired they simply stated they had run out of stock! So instead of notifying us they charged us the money for the whole case and only gave us one tub! Further to this we ordered a whole box of salted tortilla chips and they packed us chilli tortilla chips which we cannot use! Rang up customer service and they said the only way to get our money back is to email the information over. No apologies!
Absolutely useless company. It is a shame as their products are good but cannot use for a business because they are unreliable and unprofessional and could potentially leave you very short of stock! Further to this their customer service is below poor so its hard to rectify their mistakes! Bottom line is they will rob you blind if you do not check your stock because they do not notify you and you will still charge you for items they have not provided!

I am so annoyed with bidfoods, didn't send order and finally after email they said they weren't delivering to homes! Why let me order and take my money if you weren't going to deliver.
Us home delivery customers saved your business through lockdown and now businesses are open you drop us.
I have been ordering from this company since the beginning of first lockdown and been a loyal customer.
If their is another lock down then don't expect home customers to bail you out again

Ordered online as an account customer and was then advised the delivery date was changed.
Placed the order in good time and was advised that due to capacity issues the delivery date required could not be met. This is on the Friday before the Sunday Football event. We now have the the issue of replacing the order elsewhere. Bidfood should not have accepted the order knowing they could not fulfil the date THEY offered. Just order collecting and hoping to get away with bad service to achieve an extra percentage of sales.

Update: Advised company to close account.
In the meantime have been requested to contact them.

To Bidfood: Sent you an email as suggested.

Friday has come and gone.... No email from bidfood or perhaps its dodofib.

Management stepped in and everything sorted.

This is a big company, so be prepared for miscommunication and staff spend your time trying to cover there own backs. The company has bad “e-commerce” set up, taking large amounts of cash from my business but not receiving orders meaning your left with no cash AND no stock. Instead of an apology they blame you but refuse to let you speak to the “e-commerce” team. I’d like to point out I’m a twenty year old who knows how to place an order online... they have a bad fault in the system. As a small business this crushed my business for several weeks, you can’t afford to be putting out 500+ to not receive stock and wait 30 days for the money to come back into your account. In all honesty it’s the lack of humanity within the company, no apology or anything. And this is only one of the problems I’ve been sent wrong stuff, told delivery dates for them to be changed. This is a big business... they don’t care about the little guy!

This company are poor on customer service , poor on their deliveries.
Shocking all round .

I have placed an order on 2 nd of May paying 290.43 for some vegan naked glory tenderstrips, vegan mayo and another type of sauce. On 16 of May I was waiting for the order for my event and surprise... I have received only the mayo.
No one let me know about the stock or something, they send me a confirmation mail that the order it is going to be delivered.
After all that inconvenience I am still waiting for my refund, calls after calls, email's, and they pass me over to another department or waiting response from HO.
They asked me for proof of payment.( I send the request today and let's see what it is going to happen)
This was my first order and my last one.
Frustrated and disappointed with customer services!!
If you cannot handle the online orders please find another way to do it.

Do not give this company credit, as they take an enormous discount and refuse to communicate afterwards.
Very poor behaviour from such a large company!

Ordered on 13th March for delivery on 19th. Got email to say deliveries were being suspended so emailed them. I was assured that my order wouldn't be affected and would be delivered on 19th as promised. Wasted the whole day waiting - nothing arrived. Emailed them again and received another email asking if my delivery had arrived yet. Told them no, it hadn't. I was then told my order was "in suspense", whatever that means, and I would be refunded. What a waste of space this company is. Will definately not be using them again.

First time ordering with company. Smooth online process and ease with making payment. On delivery day only 2 out of 10 items received, no notification insufficient stock to complete order. Initial call to customer service poor no apology only provided personal email to assist resolving problem when advised would formally raise as complaint. Dont think I will do business here again

Great service and good communication. I ordered a few items from Bidfood, some of which were out of stock due to difficulties with everything happening with lockdown. I was informed straight away and they exchanged the items for different ones, some at higher cost but with no extra charge to me. The items were delivered the next day. Great service.