Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Thanks so much Bicton for your reply (sorry, couldn't address you as you did not leave a name/contact). I did not cancel (but, as you say, the cruise was cancelled). I asked for a refund. I thought th... Se mer
Comparing to other travel agents, Bicton Travel is very average . Nothing outstanding.
Excellent customer service. One thing I will mention though. When Jasmine tried to email us our account, she had written down our email incorrectly. She kept getting bounce backs. Instead of calling u... Se mer
Företagsinformation
Skrivet av företaget
In 1998 Bicton Travel, a family-owned West Australian owned and operated travel agency, began sharing its passion and expertise in luxury travel. Founded by Carole Smethurst and her son Phil Smethurst, what started with a team of two has steadily grown to become Australia’s most awarded travel agency. Not a claim we take lightly. No other agency can claim the number of professional awards that Bicton Travel has won. Today, we remain a WA-based Family run company operating from our offices in Bicton, Western Australia. We are proud members of Independent Travel Group, Cruiseco, Virtuoso, CLIA (Cruise Lines International Association) and are committed to ongoing AFTA (Australian Federation of Travel Agents) ATAS accreditation. Booking with an ATAS accredited agent means you’re in safe hands and can travel with confidence. Further details about ATAS accreditation and what this mean can be found HERE In 2016 Carole Smethurst was inducted into the CLIA Cruise Hall of Fame for her service to the cruise industry. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.
Kontaktuppgifter
259 Canning Highway, 6158, East Fremantle, Australien
- (08) 9339 0277
- info@bictontravel.com.au
- bictontravel.com.au
Very disappointed
Not a good experience with Karen at Bicton travel. Our concerns were brushed aside when raised. Very defensive , she just didn’t seem interested! We read many reviews before we went to this travel agent. Most were positive, so perhaps we just got the bad apple.
Thanks for getting back to me, on our cruise many people received a complimentary cabin upgrade. APT provided the upgrade. We are not unhappy with the cruise, fabulous time was had, just Bicton travels lack of service. Next time we will go direct to APT as very good deals can be had which was enjoyed by many on our cruise but not by us because we booked through Bicton travel.
11 september 2024
Omdöme utan inbjudan
Svar från Bicton Travel
Hi Anne,
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Our goal is always to provide tailored and high-quality service to our clients. Although you feel we didn't meet your expectations, we trust that you enjoyed your complimentary upgrade on your cruise.
Please know that your concerns are very important to us. While we respect your request for no further communication, we welcome the opportunity to discuss your experience if you ever feel open to it.
Warmest regards,
The Bicton Travel Team
Response
Thanks so much Bicton for your reply (sorry, couldn't address you as you did not leave a name/contact). I did not cancel (but, as you say, the cruise was cancelled). I asked for a refund. I thought this was a fair and reasonable request given the pandemic and the consequent dire health issues on cruise ships.
23 maj 2020
Omdöme utan inbjudan
Simply the Best
We have just experienced (like many others) a very stressful few days trying to sort complex travel arrangements involving a cruise, accommodation, flights and multiple countries over several weeks. Everything has been up in the air due to the coronavirus, but fortunately for us most of or our trip - I wish all of it - has been in the safe and very capable hands of Bicton Travel whose staff have been responsive, supportive, highly effective and simply exceptional in getting things sorted for us. They have gone to great lengths, often in their own time and compromising their precious time off, to be there for us and sort our arrangements. I have never experienced this level of service from a travel agent before and will no longer be using anyone else. If you want the best call Nadia and Phil at Bicton Travel - you will be in the safest of hands, receive excellent advice and have the best service you could hope for. These are very trying times for passengers, but particularly for agents. The professionalism we have experienced in these difficult circumstances really sets this organisation apart from the rest.
15 mars 2020
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GREAT SERVICE POLITE AND PROMPT ON…
GREAT SERVICE POLITE AND PROMPT ON EVERY QUESTION AND REPLY RECOMEND FOR ANYONE WANTING GOOD SERVICE
22 januari 2020
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Rhian was prompt
Rhian was prompt, courteous and efficient in every aspect of our relatively complex booking. You cant ask for more than that I don't think!!
21 januari 2020
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Informative
Informative, friendly and professional. Went above and beyond my expectations. Excellent service, thank you.
20 januari 2020
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The first time we have delt with Bicton…
The first time we have delt with Bicton Travel so far so good
18 januari 2020
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Not one of the best BUT........THE…
Not one of the best BUT........THE BEST. Phil goes out of his way to make smooth sailing for you. His experience shows in all aspects of our travel arrangements we rate Bicton travel ten out of ten.
18 januari 2020
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Everything has gone as planned and…
Everything has gone as planned and Connie has done all plus more for our travels. Very happy
18 januari 2020
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I can always depend on Hollie.
I can always depend on Hollie. Whenever we have strayed to other agents we have regretted it. I never give 100% to anyone, but Hollie comes closest.
Gerry Gibbs
18 januari 2020
Omdöme utan inbjudan
Bicton Travel are the best travel…
Bicton Travel are the best travel agents we have dealt with. They have all relevant information and details at their fingertips, their advice is second to none, service in an overseas emergency was brilliant, and we would not consider using anyone else in the foreseeable future.
17 januari 2020
Omdöme utan inbjudan
5 star Bicton
Would not go anywhere else for travel.
Very friendly staff and have been with Bicton travel for many years and they always get it right.
17 januari 2020
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Only the best will do
Undeniably the best travel agency in our experience
17 januari 2020
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Very professional service
17 januari 2020
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Excellent service
Excellent service. Jen Parker helped us with everything and we couldn’t be happier. Thank you so much.
17 januari 2020
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Bicton travel knows cruises well
Bicton travel is a travel agent who know their stuff especially cruises. I went to other travel agents and they are not travel agents, just booking agents.
17 januari 2020
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We would highly recommend Bicton Travel and our agent Rhian
We are just home from a last minute family cruise, 8 in total, with Norwegian cruise lines to New Zealand. We would highly recommend Bicton Travel and our agent Rhian who couldn’t have been more helpful, nothing was too much trouble.
17 januari 2020
Omdöme utan inbjudan
We use Bicton for all our travel needs…
We use Bicton for all our travel needs and have always been superbly taken care of. From cruises to hotel accommodation they have always delivered.
17 januari 2020
Omdöme utan inbjudan
I always have prompt
I always have prompt, friendly and outstanding service from Jen Parker, whom I rate as highly competent .
17 januari 2020
Omdöme utan inbjudan
Bicton Travel are fully professional on…
Bicton Travel are fully professional on all fronts and extremely helpful .They offer a full range of travel options and can be trusted in every respect.
13 januari 2020
Omdöme utan inbjudan
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