Bicestercaravanandleisure Omdömen 

Extremely disappointed with both the service and the customer service received from Bicester Caravan & Leisure.

My parents paid £65 + VAT for an external caravan wash. After collecting the caravan and driving it just a few minutes home, it was obvious that many external areas remained visibly dirty. The rooflight, windows, external vents, grab handles, trims and seals all still showed dirt, grime and algae.

When photographs were provided, the initial response focused on the fact that the caravan had not been booked in for a full valet. However, our complaint was never about the inside of lockers or a valet service – it was about the standard of the external wash that had been paid for.

A refund was refused on the basis that the wash had been “completed as requested”, despite the photographic evidence showing otherwise. When further clarification was sought, the complaint was dismissed because I was corresponding on behalf of my parents rather than being the customer myself.

The most disappointing aspect was not the poor wash, but the complete lack of willingness to engage with the concerns raised or address the photographic evidence provided. I’d go as far to say incredibly rude management.

Based on this experience, I would not recommend this service.

we bought a vehicle and were promised things would be done as written on the sales agreement. it was obvious they had not done anything. the buying experience was abysmal. the customer service is shocking. people are rude and inefficient. the owner David needs to to employ better staff or train them, I suspect he doesn't care. the warranty was 3 months and thankfully we bought a good vehicle but no thanks to this company.

Avoid this company!

We have dealt with this company twice, both times they have over promised and under delivered.

The aftersales manager Chris is rude, arrogant and borderline aggressive. David Hughes appears to play the nice guy but is anything but.

The first time we purchased from them the sale was ok, but aftersales was terrible, promises were made but nothing ever completed, our van was damaged but them while in for work but no responsibility taken.

For some reason we went back intending to make a second purchase some years later, we had agreed a deal but they then tried to bully us into a reduced part ex value by pulling our van to pieces. All lies confirmed by an independent inspection. We walked away and purchased from a reputable dealer.

Avoid this company at all costs.

If I could give them a zero I would, aftersales are dreadful, unless you use them to service your caravan they block your warranty repairs by stating you can have your repair at the next service providing you use them for servicing or they can put you on a non priority list of customers which is 90 plus long, in others words they refuse to repair your Caravan.

David Hughes the owner needs to sort this out.

Chris Sutcliffe (aftersales manager) is the main protagonist I have never met a worst aftersales manager in my forty five years running multimillion pound car dealerships, his rudeness knows no bounds. The first time I took my caravan back to BCL for a very bad sweak from the front end after my very first outing in my new caravan BCL had my van in for three days and handed it back to me with the same issue with Chris Sutcliffe comments to me I quote, " the sweak might be important to you but it is not to me".

I change my caravan every five years, having a AWS accredited technician service my caravan at home which is far more convenient for me due to ill health probably costs BCL £500 in lost profits. Not returning to this dealership to part exchange my caravan and buy a new caravan will cost them thousands of pounds.

They need to see the bigger picture as per above they clearly don't.

Its a great shame as David Hughes lives in my village and he was the main reason I brought from this local company but with this happening under his control I will never have anything to do with them again

One last foot note, I have seen that the aftersales team mark their own homework and answer any negative reviews, which is very a poor practice. The owner or a marketing manager should fully investigate all reviews good or bad and reply appropriately rather than a defensive reply by the team that created the issue in the first place.