RTP is absolutely dreadful. Especially on pragmatic and hacksaw games. That excitement you feel when hitting a bonus is none existent because you already know that it is only going to be a very small... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
What an awful site every single game dead spins over £70 on 20p stake 1 bonus which paid £6. 1 of the slots actually showed 3 bonus symbols but when the spin finished it randomly disappeared absolute... Se mer
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I dont know why this site as such bad reviews, i always manage to get a lot of bonuses and have cashed out a few times with no problem, they have loads of games to choose from. I'm more than happy wit... Se mer
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I wonder how and when will anybody wins on this casino Even if you get a win in 5 minutes you lose it all just talking from pure experience I suppose we all have something to say as we never win a... Se mer
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Företagsinformation
Skrivet av företaget
About us Betti1 Casino was actually built by people who love to play. People who, after years of working behind the scenes in the gambling industry, realized that most sites feel a bit robotic and "one-size-fits-all." So, they took things into their own hands and decided to change that with one simple goal - Create a transparent, energetic space where professional experience serves users’ passion for the game ! Moreover, here at Betti1, we believe rewards should actually mean something. So our promotions are built around you - our users —timed and tailored to each and every specific playstyle. That way either you play for fun or play to win big, we make sure the perks match the energy you bring. That’s why at Betti1, everyone is their own VIP. Our game library is just as hand-picked as our rewards. We’ve filled it with the world’s best slots and live casino games, choosing every title for its fairness and entertainment value. And all that backed with a rock-solid, secure system, offering a wide range of trusted payment methods, and handling everything in the background so you can stay focused on the fun. Betti1 is a platform built by players, for players, where safety and excitement go hand-in-hand
Kontaktuppgifter
Storbritannien
- betti1.com
2,1
Dålig
325 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The game selection is great
The game selection is great, and I love the variety. However, the withdrawals are a major problem. It took over a week for my money to arrive, and I had to constantly chase them for updates.
3 juni 2025
Omdöme utan inbjudan
Svar från Betti1
Hi Christa,
Thank you for your feedback — we're really glad to hear that you're enjoying the game selection and variety!
We’re also sorry to hear that your withdrawal experience didn’t meet expectations however, while we always aim to process withdrawals as quickly as possible, delays can occasionally occur, especially if additional verification is needed.
Still your experience matters to us, and we’re continuously working to improve our processes, so if you encounter any issues in the future, please don’t hesitate to contact us via live chat or support@betti1.com - we're available 24/7 and happy to help.
Best regards,
Good game selection
Good game selection, fast deposits, currently waiting for my first withdrawal, a bit tedious sending documents and then being asked for additional documents, hopefully will all go smoothly now, will update how quick an efficient the process is with an accurate time and ease once I have received my funds!
5 september 2025
Omdöme utan inbjudan
Svar från Betti1
Hi Kimberley,
Thanks for your feedback — we're glad to hear you're enjoying the game selection and fast deposits!
We also understand that the verification process can feel a bit frustrating, but please know it's a standard and necessary step to ensure the safety and compliance of all player accounts, so once the required documents are received in the correct format, we always aim to complete verification and process withdrawals as quickly and smoothly as possible.
At last, if you need any assistance in the meantime, feel free to reach out to us via live chat or support@betti1.com
we're here 24/7.
Best of luck,
I'm a casual player who likes a little…
I'm a casual player who likes a little extra on my deposit, but the bonuses here are just not worth it. The effort required to meet the bonus rules is not worth the small amount you get.
7 juli 2025
Omdöme utan inbjudan
Svar från Betti1
Hi Elise,
Thank you for sharing your thoughts with us.
Please know that we strive to be extremely generous to all our players, and we work hard to offer a variety of bonuses to suit different playing styles — including those who play casually.
That said, we understand that not every bonus may feel worthwhile depending on personal preferences or expectations, so if you ever need help finding offers that better suit your playing style, our support team is always happy to assist, both via live chat or at support@betti1.com
.
We truly value your feedback and appreciate having you with us.
Best regards,
I tried to use a bonus
I tried to use a bonus, but the wagering requirements were so high I gave up. It's a waste of time for a casual player like me. The rules are not clear, and the whole process is a headache.
10 juli 2025
Omdöme utan inbjudan
Svar från Betti1
Hi Lara,
Thanks for reaching out
As a reply to your feedback, please note that our bonus requirements are clearly outlined both on the bonus card itself and also in the bonus-specific Terms & Conditions section within our Bonus Policy. We aim to make this information as transparent as possible so players can make informed choices.
That said, if you ever need further clarification or assistance understanding any bonus terms, our support team is always happy to help. You can reach us anytime via live chat or by email at support@betti1.com
.
We appreciate your feedback and hope to improve your experience moving forward.
Best regards,
Where do I start...lol.
Where do I start...lol.
So I originally signed up when it was betti.com, I deposited and played religiously more so at weekends. I would recieve a moderate amount of bonus to deposit e.g free spins, match bonus and more so instant karmas, while building my loyalty points up. However!! When trying to withdraw it was a nightmare!
Then it changed to betti1.com
Since it changed all iv had is my weekly free spins on a Wednesday and Friday, iv contacted customer support in regards to why its taken over 6months for them to upgrade this bonus platform and I don't get an answer
Avoid!
3 september 2025
Omdöme utan inbjudan
Svar från Betti1
Hi T.S
Thanks for reaching out and sharing your experience.
To help us look into this properly, could you please share your account details with us here? Once we have that, we’ll be more than happy to review your account and check why you might not be receiving certain bonus offers.
In the meantime, please also feel free to reach out via live chat or email us at support@betti1.com, where we’re available 24/7 and always happy to help.
Looking forward to resolving this for you.
Best regards,
The verification process was a…
The verification process was a nightmare. I had to send my documents multiple times, and it delayed my withdrawal for weeks. It was a terrible experience.
8 juli 2025
Omdöme utan inbjudan
Svar från Betti1
Hi Louie,
Please note that verification is a standard procedure required for all accounts, and it's in place to ensure the safety and compliance of our platform.
In addition, specifically related to your documents, they were re-requested multiple times because they were not submitted in the correct format , and as a result, we were unable to verify them initially. However, once you provided the documents in the proper format, the verification process was successfully completed, and your withdrawal was processed and paid.
Still if you have any further questions or need assistance with anything else, our support team is available 24/7 via live chat or email at support@betti1.com
.
Best regards,
The bonuses for returning players are…
The bonuses for returning players are just not good enough. It feels like new players get all the rewards.
13 juli 2025
Omdöme utan inbjudan
Svar från Betti1
Hi Amelia,
First of all, thank you for your feedback!
Additionally do note that we understand your concern, and we want to assure you that we have multiple bonus offers available for all our players, not just new ones.
However, if you're not satisfied with the bonuses you've been receiving, please feel free to reach out to our support team via live chat or email us at support@betti1.com. You can also share your account details here, and we’d be more than happy to take a closer look and see what we can do to improve your experience.
We're committed to making sure our returning players feel just as valued, and we'd love the opportunity to make things right for you.
Best regards,
Be careful people.
Be careful people,
This site uses various merchants to process payments none of which sound very respectable and mostly Nigerian with things like education, IT or shoe shop in the transaction....I have played here for a few years and in all honesty I have never had an issue with withdrawing funds ....yes they can be slow but I have always received my money... games are fairly cracky , crash a lot and sit there buffering but 90% of the time OK...my real reason for departing from the site is I had fraudulent transactions on my bank account twice..now I setup a virtual card ONLY for use with Betti never been used elsewhere , so long story short these transactions have to of come from either somebody at Betti or one of there suspect merchants ...now I did bring this up with my VIP manager who passed it on to the relevant department and they requested a bank statement proving these transactions ... now I had already sent screenshots of the transactions to the VIP manager with far more details on than the bank statement would show .... anyhow needless to say I have asked how the investigation is progressing (I highly doubt there ever was one) and now I am faced with radio silence..shame to lose a VIP customer over this as both times the fraud amount was around 7 euro but hey fraud is fraud and next time it could be a big amount... so there we have it ... be careful people ...good site that pays out ..but also steals money without consent. I see Betti does respond and will likely say I didn't send a bank statement ..which is true ...however the bank statements offers no extra information than they already have, far less in fact.
Update....
Betti you know who I am and if you speak with Rob he knows all about this issue and why I haven't played at Betti for over a month now...as mentioned you requested a bank statement that provides less information than you have from actual screenshots of the transactions. I am not saying these transactions are directly related to yourselves but if merchants you are using are committing fraud that is extremely concerning for your players
31 augusti 2025
Omdöme utan inbjudan
Svar från Betti1
Hi Trusty,
Thank you for sharing your concerns with us.
To move forward and investigate your claims in detail, we kindly ask you to share your registered account details so we can look into this more closely. We’ll also check whether a complaint has already been submitted for further investigation with the relevant providers, and if so, we’ll keep you updated on the progress.
Your feedback is valuable, and we want to ensure this situation is handled properly. We look forward to resolving this and appreciate your understanding.
Best regards,
I'm let down by the fact there are no…
I'm let down by the fact there are no mobile bonuses. I'd love to get a bonus for playing on my phone, but there's nothing.
17 maj 2025
Omdöme utan inbjudan
Svar från Betti1
Hi there,
Thanks for your feedback! We understand your disappointment and want to let you know that we actually have multiple, very generous bonus offers available for all our players, including mobile users.
However, we weren't able to find an account with the details provided in your review, so if you could share your registered account details with us, we'd be more than happy to review your account for any additional bonuses you may be eligible for.
Regards
Thieves that steal your withdrawals
Thieves! Don’t trust them.
They gave me €50 bonus when I deposited €100. Terms say x 10 can be withdrawn. Fine. I withdrew 2 x €250. They wiped over €200 in my playable balance.
I decided to reverse one of my €250 withdrawals and play. I won and did different withdrawals amounts as I played. So in the end, I had €1100 pending. They sent me €500 and now lie to me about my further winnings saying I used them.
Outright lie so they don’t have to pay.
Customer service was useless.
I spend a LOT there but this thievery pushes me to conclude they are scammers.
Never playing there again.
29 augusti 2025
Omdöme utan inbjudan
Svar från Betti1
Hi Lee,
First of all, thank you for sharing your thoughts
In addition, do note that while we are truly sorry to hear about your frustration, we would also want to clarify a few points for you:
In regard to your bonus winnings, they were capped at €500 because that’s the maximum amount that could be withdrawn from the bonus you claimed, in line with the specific bonus terms. Also, since all remaining winnings originated from the canceled withdrawals attached to this bonus, unfortunately, that remained the maximum withdrawable amount. Still, we understand that this might not have been clearly communicated to you, so we apologize if it caused any confusion.
At last we’re also sorry to hear that you felt our customer service wasn’t helpful, since we always strive to assist as best we can, and your feedback will help us improve, so if you’d like further clarification or assistance, please reach out directly at support@bett1.com
and we'll be more than happy to further assist you
Regards,
The live chat is too slow
The live chat is too slow. I had to wait forever just to get an unhelpful response to a simple question. It makes me not want to use it again.
3 maj 2025
Omdöme utan inbjudan
Svar från Betti1
Hi Linda,
I’m really sorry to hear about your experience with our live chat—it’s definitely not the level of service we aim to provide. Our live chat is available 24/7, but we understand that quick and helpful responses are crucial.
If you ever have an issue in the future, you can also reach out to us directly at support@bett1.com for more immediate assistance.
We’re here to help and want to make sure you have a smoother experience moving forward.
Thanks for your feedback!
The bonuses are a nice gesture
The bonuses are a nice gesture, but the slow withdrawal process ruins the whole experience. The thrill of a win is gone when you have to wait for so long to get your money.
12 juni 2025
Omdöme utan inbjudan
Svar från Betti1
Dear Sophie,
Thanks again for sharing your thoughts — we understand how important fast withdrawals are to the overall player experience.
First of all, we’d like to clarify that all withdrawals on our end are processed within 24 to 48 hours after successful account verification, and we haven't experienced any delays outside of this time frame.
However, in some cases, players may notice a longer wait time due to bank processing, which can take up to 5 business days depending on the financial institution, but do note that this delay is entirely outside of our control, and we always process our part of the transaction promptly.
Additionally, we really appreciate your comment about our bonuses — they’re meant to be a nice added gesture, and we’re glad you’ve noticed them. That said, we’re always looking to improve the overall experience and are here to help if you ever have concerns or questions.
At last, if you’d like us to look into a specific withdrawal, feel free to reach out to our support team at support@betti1.com
with your account details, and will be more than happy to further assist you
Best regards,
I like playing the slots here
I like playing the slots here, but the lack of clear bonus information is frustrating. I have no idea how to use my bonuses and the FAQ page is no help at all.
7 juni 2025
Omdöme utan inbjudan
Svar från Betti1
Hi Maike,
Thank you for taking the time to share your feedback — we genuinely appreciate it.
Additionally, we understand that the absence of detailed bonus information can sometimes be frustrating. However, we want to clarify that this isn’t the case with our platform. Our General Bonus Terms & Conditions are readily available on both the FAQ and Bonus Policy pages. Additionally, each individual bonus offer is always accompanied by its own specific Terms and Conditions at the time it’s shared with the customer.
So as you can see from the above, we always strive to make all our bonus terms as transparent as possible; however, if anything remains unclear, our team is always happy to explain things in more detail.
That said, we were unable to locate an account linked to the credentials provided in your review, and without an associated account or gameplay history, it's difficult for us to respond accurately or fairly, which is why we feel your review may not reflect the full picture.
So we’d really appreciate it if you could reach out to our support team at support@betti1.com
with your account details, or share the information through this platform and we’ll be more than happy to look into your concerns and assist you directly.
Best regards,
The wagering requirements on the…
The wagering requirements on the bonuses are so high it's literally impossible to clear them. It's just a marketing gimmick to get you to deposit money.
11 maj 2025
Omdöme utan inbjudan
Svar från Betti1
Hi Darcie,
Thanks for taking the time to share your feedback.
We understand that wagering requirements can sometimes feel challenging, but we want to clarify that our bonus terms are aligned with industry standards — and in many cases, even lower than what's typically offered elsewhere.
Additionally, do note that we do our best to make the terms as clear as possible, so if there's any confusion, we’d be happy to help explain them in more detail.
That said, we couldn’t locate any account associated with the credentials you’ve shared while posting your review, and without an account, it’s difficult for us to provide a fair response based on actual gameplay, which is why we feel your review is a bit unfair.
Consequently, we would appreciate it if you could reach out to our support team at support@betti1.com with your account details, so that we can look into this further and assist you with any concerns you may have.
Best regards,
I lost my bonus money because of a…
I lost my bonus money because of a technicality in the terms and conditions. The rules are so difficult to understand that it's easy to make a mistake.
29 april 2025
Omdöme utan inbjudan
Svar från Betti1
Dear Lisa
In order for us to be able to further investigate your review and reply accordingly, please feel free to share with us your account information
Once we have the registered account details, we'll be more than happy to provide you with a response accordingly
Thanks in advance
Warm regards
The transaction speeds are a disaster
The transaction speeds are a disaster. I've been waiting for my withdrawal for a week now, and there's no sign of it coming. It's unacceptable for a casino.
6 juni 2025
Omdöme utan inbjudan
Svar från Betti1
Dear Mason,
First of all, thank you for your review.
To begin with, we would like to clarify that we do not have any account registered under the credentials used for this review, so if your feedback is genuine, we kindly ask you to share your registered account details with us so that we can investigate this further.
Also, what's more important is that after carefully checking all withdrawals over the past two weeks, we can confirm that we have not identified any withdrawal pending for longer than 24 hours, so for this reason, having your correct account information will help us provide you with accurate assistance, but also
validate your review as genuine
Best regards,
As a high roller
As a high roller, the withdrawal limits on this site are a complete joke. It's not a casino for serious players who need to move large sums of money.
3 maj 2025
Omdöme utan inbjudan
Svar från Betti1
Hi Margarethe,
Do note that we’ve thoroughly reviewed your feedback, but we weren’t able to locate an account associated with the credentials provided in your review.
So in order to investigate further and give you a proper reply, we’d need the correct account details tied to your player profile, assuming this is a genuine case.
That being said, we want to assure you that our withdrawal limits are completely aligned with the industry standards. Moreover, for our VIP players and high rollers, one of the main perks of the loyalty program is indeed access to higher withdrawal limits, designed to support those who need to withdraw higher amounts, but based on the fact that you stated that you are a "high roller," you should already be aware of this
Nevertheless, we still appreciate your feedback and would love to assist you further once we have the necessary account details and confirm that you are actually a genuine player, so please feel free to reach out with any other questions, and we’ll be happy to help.
Kind regards,
I used to love this site but since I d…
I used to love this site but since I d spent less I’ve not won a penny neither do I get any karma anymore , I do regret spending 90,000 here and never having any big wins back , depositing can be a trauma in it self , come on Betti treat your customers with respect no bonuses or karma anymore !!!’
18 augusti 2025
Omdöme utan inbjudan
Svar från Betti1
Dear Jayne,
First of all, do note that we truly appreciate your loyalty over the years, and that we’re really sorry to hear you haven’t had the experience you expected recently
Accordingly, in order to rectify the issues you've been experiencing, you'll be contacted directly by our Loyalty Team. Our goal is to make sure every player feels valued, and we want to make things right for you.
At last, if there's anything in addition to the above that you'd like us to review or any way we can assist you further, don’t hesitate to reach out directly to our Loyalty Team or the Customer Support Team, which is also available 24/7 both via live chat and at support@betti1.com
Looking forward to hearing from you.
Kind regards,
The website's performance on my phone…
The website's performance on my phone is terrible. It lags, freezes, and I can't play any games. It's just a waste of time to even try.
10 maj 2025
Omdöme utan inbjudan
Svar från Betti1
Dear Kirsten,
Thank you for bringing this to our attention.
We're sorry to hear you're experiencing performance issues with our website on your phone, and we certainly want to get this resolved for you!
So to help us investigate further, could you kindly share more details about the type of device and browser you're using at support@betti1.com, as well as your account credentials, since we were unable to locate any contact with our support team under the credentials used in your review.
This will allow us to look into the issue more specifically and work on improving your experience.
We appreciate your patience and look forward to resolving this as soon as possible.
Best regards,
My payment method is not working and…
My payment method is not working and customer support has no idea what to do. They just tell me to try again. I need a real solution, not an empty promise.
29 maj 2025
Omdöme utan inbjudan
Svar från Betti1
Hi George,
First of all, do note that we’ve looked into your review, and unfortunately, we weren’t able to locate any recent contact with our support team regarding a payment method not working from the same credentials used for your review
In addition, it’s important to note that when a payment method doesn’t work, it doesn’t necessarily mean the issue is on our end.
That is why our support team always provides players with a detailed list of things to check on their end, such as card limits or connection problems, to help resolve the situation as quickly as possible.
So if your review is from a genuine experience, and you already received instructions from support, but you're still facing the same problem, we kindly ask you to send an email to support@betti1.com with your account details. This will allow us to investigate the issue and find a solution as soon as possible.
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.