Better Tax ReliefOmdömen 

Again, my name is Josephine, and the person handling current tax issues is Raven. At first I was really afraid, afraid of what I may learn about how much debt I was in. I was extremely concerned about what it was going to cost me. Raven assured me that everything would be fine, and I felt safe moving forward with the process. Better Tax Relief and staff do an awesome job getting these issues resolved, and training top notch staff members such as Raven. Thank you Better Tax Relief.

I am happy that he took the time to explain things to me at this difficult time.He was so pleasant to talk to also I appreciate how kind he was that mean a lot.
Thank you

My experience was great with raven! He helped me understand my case and resolution. I look forward to
Working with him to resolve my case!

They were great and very detailed and kept in contact with me on their progress on my case which made feel confident in a stressful situation

Aimee Nunez has been very kind and responsive. Everyone I have dealt with has been wonderful. They listen and walk you through step by step.

Nathan was kind, helpful and good humored. It was an easy conversation. And, per his advice, he text me and emailed all we talked about. I’m really looking forward to working with him.

The gentleman that helped me explain things to me as far as the dates and when I first started contacting you was around September I understand. I’m in the resolution stage now the noncollectible stage when the IRS gets back to you and so I’m just waiting for good news trusting God and he was very helpful and compassionate, and I would definitely refer him to anybody to explain things to them. God bless you all and be safe thank you Susan Gibboney.

Thank yall for everything yall have done for me I appreciate everything God Bless

They have been great explaining the steps to be able to get all my questions answered and what too expect when all done. Everyone very professional and kind.

Spencer called today to discuss with me what was going on. I see how they are working it and am glad to have them.

Thank you Aime Nunez, and thanks to all Tax Relief team you are an excellent team, thank you for helping me during hard times I really appreciate you all, thanks to you now I'm looking forward for a better future.I wish you all a merry Christmas 🎄 and a blessed New Year.

Acted legit at first but when they received money service was awful, stressful, kept stalling with excuses not to proceed and finally cut off requested contact.
Note: Since posting this review and Better Tax Relief relief customer service reaching out to me on my experience with previous person I was dealing with they have reassigned me to new agent.
So far, in past 2 days, the NEW agent has done more than previous person did in two MONTHS.
If all moves forward I believe all issues have been resolved.

Thank you

Better Tax Relief has been great to work with! Especially since I'm so busy with work and life in general! They're quick and easy and get directly to the point!

Aime Nunez always reach out whenever i have questions about my returns! I had to work with her for my tax issues and she never fails to explain in details of the different phase and the IRS process! Thank you so much Aime!

Aime provided excellent service! She has helped me to resolve some old tax issues dating back to 2021. I was scared I was going to owe the IRS but it turns out I am owed a refund!

Better Tax Relief gave me unverified information to scare me about the threat I was facing from the IRS to induce me into spending $12.5k to have a team of expert tax accountants and attorneys to help me. When I started working with them, I quickly realized the people handling my case did not know anything about tax codes (I knew more). I asked to speak with a tax expert and had an hour long conversation where I found out later I was given incorrect advice. Then my project manager forgot to move my account into the "data complete" category so my taxes could get started. I discovered this weeks later when facing an important deadline. Then when I received my tax return I discovered a huge number of omissions and errors - including not itemizing when it would have saved me money, leaving out essential deductions that I discussed with the tax expert. It turns out the tax expert took zero notes and they weren't in my file. All this was in the face of multiple missed meetings on their end, a complete lack of accountability, what seems to be a purposefully confusing process, and it was all predicated on lies. When I asked when I was going to get the value for my money they said "the bulk of it happens in the resolution phase". I had to use an AI assistant to find all the errors and mistakes in the tax return which were many. This was clearly not an army of experts and the looming deadlines that they told me I was facing were nowhere in my file. They didn't seem to exist. I asked for a transcript of all IRS records and communications and nothing about them getting ready to come after me and having a record of specific assets that they brought up to scare me before I gave them a huge sum of money was in there. It was clear I needed to hire someone else to help me - that the feeling I was not working with a legitimate service was probably true. I demanded a refund. They asked zero questions - which is typical - whenever I spoke with them I would have to say over and over again "Apologies are not solutions. Please give me a solution". My refund demand was deflected with word salad responses, accusations that it was all my fault and absolutely zero attempt to resolve my issue aside from a final email that was titled "Our commitment to resolve this amicably" which included zero dates and more word salad about how it wasn't their fault - oh - and how they had put so much work into my case they had to charge me. But they always said when I was concerned about what I paid for "the bulk of the work happens in the resolution phase" which we never got to. I also said I should not have to pay 12k for teaching their tax preparers on how to do my taxes. That is ridiculous. I am going to have to sue them and file complaint with the BBB bureau to reclaim my money. There are many complaints on BBB. Stay away from this business.

The people at Better Tax Relief really care and go to great lengths to make a stressful situation better. I've been working with Liz and she has been wonderful and gave us an option that we needed! She explained things so well with a goal to help us. She should be commended for a job well done

Better tax relief is an excellent company they really help solve my tax debts. I was so worried about paying the irs but they communicated with the irs from start to finish .I never had to communicate with irs BTR Has helped me a great deal no more letters no garnishments no liens .I recommend BTR 100% .
A big thank you to the team members who helped me out Rick and Mac and all the other team members .

Dealing with back taxes can be extremely stressful. I beyond appreciate, Aime leading the way and being so transparent detail oriented and having great communication to make this process very smooth. You’re the best Amie!!!

I highly recommend Ms. Aime she is very good at helping and making sure we understand and make sure we know what’s going on the next step