Better Removals Omdömen 

161
TrustScore 5 av 5

4,9

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

This company was recommended by a friend as he was happy with their service and they didn't disappoint. From the start, Mike who surveyed the house to the lads that did all of the packing and lifting,... Se mer

Betygsatt 5 av 5 stjärnor

The Better Removals team handled our move brilliantly. The team of 5 people was extremely professional and they brought the right sized vans to make sure the job was done on time without any issues. W... Se mer

Betygsatt 5 av 5 stjärnor

Moving day is always a bit stressful but Better Removals made it easy and stress free. They packed all my belongings with great care and nothing was damaged. Nothing was too much trouble, friendly a... Se mer

Betygsatt 5 av 5 stjärnor

We chose Better Removals instead of a slightly cheaper quote because of their family firm background, and we did not regret it. Our move was delayed by solicitors and BR were flexible and accommodati... Se mer

Företagsinformation

  1. Flyttfirma

Skrivet av företaget

Commercial, Domestic & International Family owned Removals Company, with over 30 Years experience serving the People of London, Cambridgeshire, Hertfordshire, Peterborough & Essex. Making your Move Better


Kontaktuppgifter

4,9

Utmärkt

TrustScore 5 av 5

161 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,9

Alla omdömen

(161)

29 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

This was a short notice request and…

This was a short notice request and Better Removals were able to assist - the guys are so professional light hearted and nothing was too trouble - they did with a smile - both those that packed to storage and those that delivered from storage - even with a slight hiccup operations assured me, compensated me and no arguments fixed the issue - this removal company I highly recommend

14 augusti 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

They are so good we used them again

This is the second time we have used Better Removals. Their service is excellent as are their back office staff and the guys that do the heavy lifting. Special thanks to Martin and Carl who collected our possessions from storage in Herts, drove to Devon and still had a sense of humour after unpacking everything 👏
I have no hesitation is recommending Better Removals.

1 augusti 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent team

Excellent team , very courteous and with a good sense of humour! Packing was extremely well done and efficient. The team went beyond the "fragile only" packing and dealt with many other items too.
Very good service.

17 juli 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Didn't show up for a quote

I contacted Better Removals for a quote, very quick to respond and arrange the visit I was told that I could have a visit anytime during W/C 12th June.
I requested Tuesday 13th June - Geraldine responded by saying Tuesday 14th June at 09:30 approx.
Geraldine got the day wrong - 14th is Wednesday - she came back with a one liner "Sorry Wednesday 14th".
So I waited for Mike to turn up this morning at the predetermined time and no show.
I would not use this company to move me as they cannot get the day/date to marry up and when giving me the alternative date she didn't specify a time.
I asked Geraldine to cancel the visit and she responded very quickly and stated
Hi Steve,
I am so sorry when I rearranged your appointment from Tuesday I didn’t put on the new entry about the set time for 9.30. Mike was making his way to you for 11.30 Do you still want him to come or shall I rearrange for another day.
Best Wishes Geraldine
Make your own mind up on Better Removals suitability to get to you on time on the right day to move you - I wouldn't based on my interaction with them so far

14 juni 2023
Omdöme utan inbjudan
Logotyp för Better Removals

Svar från Better Removals

Afternoon Steve,

Thank you for taking time to leave a review. We are really sorry to hear that you have not been satisfied with the service you have received so far. Please accept our sincere apologies for any inconvenience caused as I know how frustrating this must have been for you. I have read through the email correspondence between yourself and Geraldine and can see that this mix up has happened purely by mistake and was certainly not intentional. From my understanding Geraldine meant to come back to your email to confirm that you were booked in for Tuesday 13th June at 9:30am but as she put Tuesday 14th, she then got confused and changed your appointment to Wednesday 14th June. As I'm sure you can see from all our other reviews on here, this is a very rare occurrence and we feel that this review doesn't reflect fairly on the service we usually provide.

Again, Better Removals would like to sincerely apologise for the inconvenience this mix up has caused.

Kind Regards,

Better Removals

Betygsatt 5 av 5 stjärnor

1st class company

From beginning to end this company were amazing!

On the day the team were professionals and not one breakage!

As all moves they can be stressful but the team had us laughing all day which was great!!

1 juni 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A terrific team

A terrific team. They stood out from the start through an in-person survey that was thorough and helpful, and an excellent leaflet (including moving tips), plus membership of BAR/AIM/MoveAssured. Our move was not a long distance but involved a significant volume of heavy contents (books no doubt being the curse of the removals firm), and a relatively tight delivery location. Better Removals provided a packing/moving service over two days via a lorry plus a large van. The office team coped with a very short period between exchange and completion. The team were efficient, skilled, and good-humoured throughout.

17 maj 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

This was a big 3-day move with a 500…

This was a big 3-day move with a 500 mile round trip for the guys and they were excellent!

First day packing. Everything boxed up and labelled accurately which was a real bonus when we got to the other end. They had a couple of large fragile items to do and these were packaged very carefully.
Second day, move day. Arrived early and had the lorry loaded up ahead of schedule. They then traveled to our new destination 250 miles away.
Third day. unloaded the lorry (and it was a big lorry!) and placed everything where it was intended to go. Beds rebuilt and the largest fragile item unpacked and positioned.

No breakages or damage to anything. The packing at the start had been done carefully and with thought.

Overall, a great team who worked very hard and efficiently. Thank you!!

13 april 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Highly recommend

Found Better Removals great from start to finish. We amended our requirements after changing location and nothing was too much trouble, great customer service.
Removal guys were efficient, careful with our belongings and helpful.
Dismantled & reassembled beds which was great.
Nothing damaged, would definitely recommend using them.

4 april 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic

Fantastic. They did a complete pack and move, and did everything carefully and quickly. All boxes delivered to the right rooms and labelled with the approx. contents. Nothing broken or lost!

6 april 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Better than the rest. The best!

The team could not have made a house move smoother. The full packing service was worth every penny, removing all the stress by packing more or less everything the day before, and finishing off the remaining essentials on move day, as well as dismantling and reassembling all furniture items as part of the service. Everything was well boxed (kitchen and fragile items very carefully wrapped to ensure no breakages) and marked clearly, and put in the right rooms the other end. Fantastic, professional and efficient. A great service and experience, good communications throughout, and I could not recommend them highly enough.

24 februari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The team of 5 were super stars

The team of 5 were super happy, helpful and hard working, despite the pouring rain. There didn't damage anything and protected our floors carefully. Great value for money and very helpful and flexible during the difficult period when the moving date kept having to change.

17 mars 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

The Removers were excellent from start to finish and helped to alleviate the stress of moving.
They had a really 'can do' attitude to any challenges that arose and remained calm and considerate throughout.
The move was organised over 3 days with smaller vans in order to make access either end of the move easier.

27 januari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service, very friendly staff answering numerous questions and different options to us. Not a problem when we had to cancel at 24 hours notice (do take out the insurance or this could be a very costly error) Alfie, Ky and Ben were considerate and efficient and kept us entertained whilst they packed up mums home of 40 + years and transported it elsewhere. I would highly recommend this professional service.

31 januari 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing service from start to finish

Amazing service from start to finish! The team worked quickly but carefully, both when packing and when delivering everything to my new house. They were super helpful, even helping me with things like levelling up kitchen white goods that were already in the property - above and beyond the call of duty! I would definitely recommend.

10 december 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I cannot recommend this company highly enough.

I cannot recommend this company highly enough. They were incredibly helpful when booking and assisted me through delays. On the day, they were prompt, cheerful and I was amazed by the speed! A really friendly and professional group of people who put me at ease during what can be a stressful experience. Thank you so much.

10 december 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Moving Home

On our moving date the 3 men who moved us were absolutely fantastic with the move out and the move in
you cannot fault the service from booking which was short notice to the end
Professional, more than helpful, efficient
Would highly recommend there service made the move seamless

18 november 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fitted me in at exceptionally short…

Fitted me in at exceptionally short notice.
Prompt, tidy and efficient (both the office staff and removal guys).
Came with mattress covers etc.
Very pleased.
Would highly recommend

17 november 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service and communication

Excellent service and communication. The crew turned up on the morning punctual and ready for business. Despite raining for most of the day, they were all polite, friendly, hard working and just made my move and storage arrangements as easy as they possibly could. Nothing was too much trouble for them. I highly recommend Better Removals to take the stress out of your move. Glenn

17 november 2022
Omdöme utan inbjudan

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