Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Order never arrived
Order never arrived. Never heard a reply from complaint. I believe it's a scam company ripping off other brands. DO NOT PURCHASE.
My product never arrived
My product never arrived. I emailed the company and I got a response that said that they would be looking into it. I replied thank you and followed up every three or so days for a further reply to which I never got another response. I asked for a refund and none was ever given.
I as well ordered 1 month ago and have…
I as well ordered 1 month ago and have not recd the order. Im glad I used my credit card as I have asked for my money back. They will insure me. Good thing as I am quite sure city never will. I found out that the real company is Underbrush. Look it up its made by Nathan & co.
Never received my order
Never received my order.
Reached out by email, did not receive a reply.
Paid for the insured 4-7 day delivery. Considering this a loss.
My order never arrived and the…
My order never arrived and the subscribed me without my permission. No way to cancel, emailed them to cancel my subscription and never got an answer. They continued to withdrawing money. Please big scam don't order anything from this company.
Order ORDER3049
Absolutely a scam Do not order
Absolutely a scam. Copy cat gum! No way to call company, no way to email. No way to get my money back As I started my order they added a “bonus” item before I could review the order and processed the order without review. I thought this was very suspicious and I was right. After really investigating what I thought was the original gum , I found out this was a scam ripoff.
Never arrived
I ordered July 4th. It said it was shipped July 11th. It has not arrived and it’s the 24th. The tracking number is invalid. There are no answers to my email inquiries. The phone number provided on the website is invalid. I ordered gum.
Edit: it’s August 7th. No product ever arrived and now they’ve charged me again as though it’s a “subscription”. Both transactions have been disputed with Visa. I won the first dispute. The company never responded to Visa’s inquiries and now I see that the website is no longer available. I’ll keep you posted if I win the second transaction and I will monitor for further unauthorized charges.
My order never arrived and I never got…
My order never arrived and I never got responses to my inquiries. Complete hoax.
Look like a fraud
I ordered 2 days ago money got deducted but no sms or neither can I track the order nor contact them.my order number is BB86342.
Brush has serious issues and Bad Customer Service
One of the worst brushes I've ever tried. The bristles are soft but the problem is they come out very fast. It's scary to think if we use this for kids, we wouldn't even realize that it has come out and they will swallow it.
Secondly the product I ordered had a toothpaste along with it. These frauds never sent the product and even after repeated emails there has been no response. Absolute waste customer care service.
Bad service quality
I had ordered 6 brush packs whereas only 4 brush pack was delivered along with blue colour toothpaste. The worst part is there is no contact no. on their website and they do not reply back to the emails I have written to them.
I am not sure 100% but it seems to be a…
I am not sure 100% but it seems to be a scam.
1. My order id is BB42338 - I ordered a pack of 2 LUX toothbrush and a pack of 3 in 1Lux edition on 6th Sept 2023
2. I only received the the 3 in 1 LUX pack after making a prepaid order
3. Customer support assured the balance shipment would be sent and email too nothing till date
4. Moreover if you track your order it says invalid order where it makes me feel jittery abt the entire expereince
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








