More than a week and still prossesing my withdraw and livechat never availble, i played so many money this casino i cant understand that they dont procces my withdraw
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've checked out a bunch of online casinos, and Betsomnia's got game variety for days! With over 5000 games, there's always something fresh to try. The live dealer games are amazing, giving me that re... Se mer
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In einer Branche, in der Vertrauen manchmal knapp sein kann, ziechnet sich Betsomnia durch die konsequente Einhaltung seiner Verpflichtungen gegenüber den Spielern aus. Meine Erfahrung mit ihrem Ausza... Se mer
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Playing games on Betsomnia using my phone has been a breeze. The games not only load quickly but also look great, even on a smaller screen. The convenience of being able to play anywhere is a huge plu... Se mer
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Företagsinformation
Skrivet av företaget
Betsomnia Casino is an online casino with huge variety of games. Over 5,000 slot and casino games, including live dealers, make up a great, unforgettable experience! For your comfort, the site offers a wide variety of payment solutions as well as currencies in which you can make real money transactions at Betsomnia.com. Apart from our welcome package that will give you the boost you need to start your journey, the casino has a great variety of generous bonuses, impeccable customer service and a wide range of great games powered by the biggest software providers in the industry. The site supports multiple languages and can be played through both web browser and mobile phone.
Kontaktuppgifter
3,3
Medel
276 omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Betsomnia no time to sleep :)
Nice overview with games, looks smooth and plays well. Adam is my man! Helps you very fast and secure with anything you doubt. I miss some decent 'old fashioned' slots but their are a tons of other possibilities. Take a look and try your luck, you will be amazed. One critical note is that withdrawals take some time, hope this process can be changed.
Update 11-04
After l made the decision to close my account I had to write 62 times an email before they actually did. This was really disturbing, they try to keep you as an player even though customer wants to quit.
2 april 2024
Omdöme utan inbjudan
Svar från Betsomnia
Dear Don,
Thank you immensely for sharing your experience with us. We're thrilled to hear that you find our casino platform to be visually appealing and user-friendly, providing a smooth and enjoyable gaming experience.
Adam is indeed an invaluable member of our team, and we're delighted to hear that he has provided you with prompt and secure assistance whenever needed. Ensuring the satisfaction and security of our players is our utmost priority, and we're glad to know that Adam has contributed to making your experience with us a positive one.
We appreciate your feedback regarding the withdrawal process. While the processing time for withdrawals may vary depending on the chosen method, please be assured that we continuously strive to expedite this process wherever possible. Your feedback is invaluable to us, and we will certainly take your comments into consideration as we work to enhance our services further.
We understand the importance of offering a diverse selection of games. We're constantly updating our library to provide a wide range of options for our players to enjoy.
Thank you once again for your feedback and for choosing our casino for your gaming entertainment. We look forward to continuing to exceed your expectations and provide you with many more thrilling experiences in the future.
Best regards,
Betsomnia Casino Team
Svar från Betsomnia
Dear Spiridush Baby,
What fantastic news to hear about your positive experience with our live chat support team! We're absolutely thrilled that you found the assistance helpful.
Our live chat support is indeed a vital part of our commitment to providing exceptional service, and it's wonderful to know that they hit the mark with you.
Should you ever need anything else or just feel like dropping by for a chat, remember that we're always here for you, 24/7. Your satisfaction and enjoyment are our top priorities, and we'll do whatever it takes to ensure you have a fantastic experience with us.
Thanks again for sharing your feedback, and we're eagerly looking forward to being of assistance to you in the future!
Best regards,
Betsomnia Casino Team
Great and friendly support by Olivia 👍👍
Great and friendly support by Olivia 👍👍
3 april 2024
Omdöme utan inbjudan
Svar från Betsomnia
Dear Mandy Bos,
We're thrilled to hear about your positive interaction with Olivia, one of our stellar support agents. Providing friendly and efficient support is at the core of what we do, and it's wonderful to know that Olivia exceeded your expectations.
Your recognition of Olivia's efforts means a lot to us, as we continually strive to make every player's experience exceptional. We'll be sure to pass along your commendation to Olivia, as she exemplifies the dedication and commitment of our support team.
We truly value your patronage and trust. If you ever need assistance or have any questions, please don't hesitate to reach out.
Thank you for choosing our casino, and we look forward to serving you again soon.
Best regards,
Betsomnia Casino Team
The huge prices that I won on my first…
The huge prices that I won on my first experiences that I played on betsomnia casino
2 april 2024
Omdöme utan inbjudan
Svar från Betsomnia
Dear Andrevanderwerf,
We are thrilled to hear about your fantastic winnings at our casino during your initial gaming sessions! Winning big prizes is undoubtedly an exhilarating experience, and we are delighted that you had such a rewarding start to your journey with us.
We are dedicated to providing an exceptional gaming environment where players can enjoy exciting games and have the opportunity to win substantial prizes. Your success is a testament to our commitment to delivering top-notch entertainment and fair gameplay.
We understand the importance of these winnings to you, and we are committed to ensuring that your experience with us continues to be enjoyable and rewarding. Should you have any questions or require assistance at any point, please do not hesitate to reach out to our customer support team.
Once again, congratulations on your impressive wins, and thank you for choosing us for your online gaming adventures. We look forward to providing you with more thrilling experiences and opportunities to win in the future.
Best regards,
Betsomnia Casino Team
The company doesn’t return the money…
The company doesn’t return the money back and they are registered in Costa Rica so they think they can avoid the laws
26 mars 2024
Omdöme utan inbjudan
Svar från Betsomnia
Dear Dirk,
Thank you for reaching out to us with your concerns. We take all feedback seriously and strive to address any issues that may arise.
Upon reviewing the information provided, we couldn't locate an account registered with the details provided in our casino database.
To help us further investigate and address your concerns, we kindly ask you to provide us with accurate details regarding your account or the specific situation you're referring to.
Alternatively, you can reach out to our customer support team, who are available to assist you and provide guidance through any challenges you may encounter.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Betsomnia Casino Team
Svar från Betsomnia
Dear Collect Moments .,
We are deeply concerned to hear about your recent experience with our online casino. Your feedback is extremely important to us, and we would appreciate the opportunity to investigate this matter further to ensure a satisfactory resolution.
In order for us to address your concerns effectively, could you please provide us with your account details and specific details about the incident that led to your dissatisfaction? Any additional information you can provide will be invaluable in helping us understand and rectify the situation.
Furthermore, we encourage you to reach out to our customer support team with this matter. Our dedicated team is available to assist you and address any issues you may have encountered promptly and professionally.
Once again, we apologize for any inconvenience or frustration. We are committed to providing a fair and enjoyable gaming experience for all our players, and we take your feedback seriously.
Thank you for bringing this matter to our attention. We look forward to hearing from you and resolving this issue to your satisfaction.
Best regards,
Betsomnia Casino Team
top site and staff thank you
1 april 2024
Omdöme utan inbjudan
Svar från Betsomnia
Dear giuseppe liotta,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you are enjoying your time on our site and that our staff have been able to provide you with excellent service.
We are dedicated to creating the best possible gaming environment for our players, and feedback like yours motivates us to continue striving for excellence. We truly appreciate your kind words and support.
If you ever have any questions, concerns, or feedback in the future, please don't hesitate to reach out to us.
Once again, thank you for choosing our casino. We value your loyalty and look forward to serving you for many more enjoyable gaming sessions to come!
Best regards,
Betsomnia Casino Team
Oplichters
Waardeloos casino. Ver van uit de buurt blijven zijn een stel oplichters die uit zijn op je geld
20 mars 2024
Omdöme utan inbjudan
Svar från Betsomnia
Dear Daan Kl,
Thank you for reaching out and sharing your concerns regarding your experience. We are deeply troubled to hear about your dissatisfaction and want to address your concerns with utmost urgency and transparency.
First and foremost, please accept our sincere apologies for any negative experience you may have had. We are committed to maintaining the highest standards of integrity and fairness.
To assist you further and investigate the specifics of your situation, we kindly ask you to provide us with your account details and any additional information regarding the issues you encountered. Your feedback is invaluable to us, and we want to ensure that we address your concerns comprehensively.
Furthermore, we want to reassure you that we have stringent security measures in place to safeguard the integrity of our platform and protect our players' interests.
Your satisfaction and trust are of paramount importance to us, and we are dedicated to resolving any issues you may have encountered.
Your cooperation in providing us with the necessary details is greatly appreciated, and we look forward to resolving this matter to your satisfaction.
Best regards,
Betsomnia Casino Team
Good support!!🤗
20 mars 2024
Omdöme utan inbjudan
Svar från Betsomnia
Dear d G,
Thank you so much for your lovely feedback! We're absolutely thrilled to hear that you've had a positive experience with our support team.
Our team works hard to provide friendly and helpful assistance to all our players, so it's wonderful to know that they've been able to assist you effectively.
If there's anything else we can do to make your time with us even better, please don't hesitate to let us know.
Once again, thank you for your kind words and for choosing us as your gaming destination. We can't wait to continue providing you with top-notch support and exciting gaming experiences!
Best regards,
Betsomnia Casino Team
I am trying to get my winnings credited…
I am trying to get my winnings credited to my balance for days now. And they only send me that they need time to solve it. I got a message that it was solved and credited but it wasn’t. Again they need days to check this.. almost a week further still didn’t get my money back.. if you run a business like this, this should not even happen..
13 mars 2024
Omdöme utan inbjudan
Svar från Betsomnia
Dear Barbara weeber,
Thank you for bringing your concerns regarding the withdrawal of your winnings to our attention. We understand the frustration caused by the delay in crediting your balance and the subsequent communication regarding the resolution process.
To assist you further and expedite the resolution process, we kindly ask you to provide us with your account details. This will allow us to investigate the status of your withdrawal request and take immediate action to address any outstanding issues.
We understand the importance of timely and efficient service, and we appreciate your patience and understanding as we work to rectify this situation. Our goal is to provide you with a positive and seamless gaming experience, and we are dedicated to ensuring that you receive the outstanding service you deserve.
We thank you for your cooperation in helping us resolve this matter. Please be assured that we are here to assist you every step of the way.
Thank you for choosing our casino, and we look forward to restoring your confidence in our services.
Best regards,
Betsomnia Casino Team
The most unethical online casino
Don't use Betsomnia because it will take you a lot of time before you will see your withdrawal on your bank account. Betsomnia will take around 2 weeks to send your withdrawal to your bank account. They even wait for some days to even approve your withdrawal request. They are doing this so the change is bigger that you will cancel your withdrawal and lose more money there.
If you ask me, this is an unethical way of treating people. It also is some sort of scam because you are purposelly making it difficult for people to withdraw their own money.
Be wise and choose another online casino!
18 mars 2024
Omdöme utan inbjudan
Svar från Betsomnia
Dear Giovanni,
Thank you for taking the time to share your feedback regarding your experience. We appreciate your honesty and value your insights into our withdrawal process.
We sincerely apologize for any inconvenience or frustration you may have experienced due to the delay in processing your withdrawal. Ensuring prompt and efficient withdrawals is a top priority for us, and we understand the importance of providing a seamless experience for our players.
To address your concerns and investigate the details of your specific situation, we kindly ask you to provide us with your account details. This will allow us to review the withdrawal process and ensure that everything is handled in accordance with our policies and procedures.
Furthermore, we assure you that we take your feedback seriously and are committed to providing transparent and fair services to all our players. We strive to maintain the highest standards of integrity and customer satisfaction.
Once again, we apologize for any inconvenience you may have experienced, and we appreciate your cooperation in helping us improve our services.
Thank you for choosing ur casino, and we look forward to resolving this matter to your satisfaction.
Best regards,
Betsomnia Casino Team
Svar från Betsomnia
Dear Szabó Dávid,
Thank you so much for your fantastic feedback!
We're thrilled to hear that you consider our casino site to be perfect. Providing an exceptional gaming experience for our players is our top priority, and it's incredibly rewarding to know that we've met your expectations.
If there's anything specific that you love about our site or if you have any suggestions for how we can make it even better, please feel free to share. Your input is invaluable to us as we continue to strive for excellence.
Once again, thank you for your kind words, and we look forward to welcoming you back for more exciting gaming adventures!
Best regards,
Betsomnia Casino Team
Ik heb geld gestort en het is niet…
Ik heb geld gestort en het is niet bijgeschreven op mijn balance... nog nooit meegemaakt.
17 mars 2024
Omdöme utan inbjudan
Svar från Betsomnia
Dear Demy De Klerk,
Thank you for bringing this matter to our attention. We understand how frustrating it can be when deposits do not reflect in your balance as expected.
Typically, deposits are processed instantly. However, there may be occasional delays due to factors beyond our control, such as those stemming from payment providers. We apologize for any inconvenience this may have caused you.
Please reach out to our support team for further assistance and detailed information regarding your deposit.
Your satisfaction is our priority, and we appreciate your patience and understanding.
Best regards,
Betsomnia Casino Team
Good casino
Good casino, fun games and if you need help the live chat is helping you out!
14 mars 2024
Omdöme utan inbjudan
Svar från Betsomnia
Dear Dick van der Wel,
Thank you for your positive review of our casino.
We're thrilled to hear that you had a good experience with us and enjoyed our selection of fun games. Providing an enjoyable gaming experience is our top priority, and it's great to know that you found our games entertaining.
We're also glad to hear that our live chat support was helpful to you when you needed assistance. Our customer support team works hard to provide prompt and efficient service to our players, and it's rewarding to receive feedback like yours.
Your opinion matters to us, and we're committed to continuously improving our platform to ensure that your experience with us only gets better. If you have any suggestions or feedback on how we can further enhance our services, please feel free to share.
Thank you once again for choosing our casino, and we look forward to welcoming you back for more fun and excitement in the future!
Best regards,
Betsomnia Casino Team
Het spelen was prima maar had wel het…
Het spelen was prima maar had wel het idee dat de uitbetalingen van de slots een lager rtp percentage hadden dan normaal. Vervolgens wilde ik mijn account verwijderd hebben en werd ik keer op keer ge pusht door manager maya om te blijven wat zeer frustrerend was
12 mars 2024
Omdöme utan inbjudan
Svar från Betsomnia
Dear Pieter Seijkens,
Thank you for taking the time to share your feedback with us. We regret to hear that you've had concerns about the payout rates of our slots and encountered frustration during your interaction with our manager, Maya.
We take great pride in being a licensed casino with official games from reputable providers, and we are committed to upholding the principles of fair play and transparency in our dealings with players. We understand the importance of trust and integrity in the gaming industry, and we strive to ensure that all aspects of our casino operations meet the highest standards.
Regarding your observation about the payout rates (RTP) of our slots, we want to assure you that our games are rigorously tested and certified to meet industry standards for fairness and randomness. While it's natural for players to experience fluctuations in their gaming sessions, we assure you that our slots operate within the expected RTP ranges, providing both entertainment and fair chances to win.
As for your experience with Maya. It is never our intention to pressure players into staying against their wishes. The VIP manager can offer the player different options for settling the situation related to the account closure, but if the player is not satisfied with any of them, his account will be closed.
We appreciate your feedback as it helps us identify areas for improvement and reaffirms our commitment to providing a positive and enjoyable gaming experience for all our players. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us.
Thank you for your review, and we hope to have the opportunity to regain your trust in the future.
Best regards,
Betsomnia Casino Team
Good games
Good games , good overview and nice mods who help you. Lucas is very friendly and fast to reply, good casino!
13 mars 2024
Omdöme utan inbjudan
Svar från Betsomnia
Dear Hans Weursg,
Thank you for your glowing review of our casino! We're thrilled to hear that you enjoyed our selection of games, found our platform easy to navigate, and received excellent assistance from our managers.
Lucas is indeed a valued member of our team, and we're delighted to hear that he provided you with friendly and prompt support. Providing exceptional customer service is one of our top priorities, and it's always wonderful to receive positive feedback about our team members.
Your kind words serve as a great source of motivation for us to continue delivering top-notch gaming experiences to you and all our players.
Thank you once again for choosing our casino, and we look forward to welcoming you back for more excitement and entertainment in the future!
Best regards,
Betsomnia Casino Team
Ότι χειρότερο απάτη σκέτη ΠΡΟΣΟΧΉ ΑΠΆΤΗ…
Ότι χειρότερο απάτη σκέτη ΠΡΟΣΟΧΉ ΑΠΆΤΗ ΜΕΓΆΛΗ τους έστειλα όλα τα χαρτιά για την ταυτοποίηση και μου ζητούσανε κατάθεση ημερομηνία η οποία δεν υπήρχε!!! Μακριά όσο μπορείτε
11 mars 2024
Omdöme utan inbjudan
Svar från Betsomnia
Dear Κωνσταντίνος Παπαγεωργίου,
Thank you for sharing your concerns with us. We are deeply sorry to hear about your experience, and we understand the frustration that can arise from delays in verification processes.
Your feedback is invaluable to us, and we take matters of security and transparency very seriously. In order for us to investigate this issue further and understand the cause of the delay in verification, could you please provide us with the details of your account? Rest assured that your privacy and security remain our utmost priority.
Additionally, we encourage you to reach out to our support team again. We are committed to resolving any issues you may encounter promptly and ensuring that your concerns are addressed to your satisfaction.
We apologize for any inconvenience this may have caused you and assure you that we are dedicated to providing a safe and enjoyable gaming experience for all our players.
Best regards,
Betsomnia Casino Team
Good chat nothing else.i spend 70 euros…
Good chat with Leo but nothing else.i spend 70 euros and the casino didn't give good wins..
8 mars 2024
Omdöme utan inbjudan
Svar från Betsomnia
Dear Da Cretan,
Thank you for sharing your experience with us. We appreciate your feedback and are sorry to hear that your gaming session did not meet your expectations.
At our casino, we strive to provide a positive and enjoyable experience for all our players. We want to emphasize that all outcomes in our games are purely based on luck, and we do not have any control over them. While we cannot guarantee wins, we hope that luck will be on your side in future gaming sessions.
We're glad to hear that you had a positive chat experience with Leo. Our customer support team is here to assist you with any questions or concerns you may have, so please don't hesitate to reach out to us if you need any further assistance.
Once again, thank you for choosing our casino, and we hope that your future gaming sessions will be more enjoyable and rewarding.
Best regards,
Betsomnia Casino Team
Worst wd experience ever!!!!!!
In fairness the casino is not bad when it comes to gameplay however when it comes to wd it is absolutly horrific! Made a wd request last friday, waited till monday where the status changed to pending. Then hours later the money wa refunded just find out that the payment method chosen does not exist anymore and now i am going through the whole process again! They have you wait for the stated 3 days in their tc just to make you reverse and loose! Having a vip manager and statud does not give you any benefits when it comes to speed of wd.
To that comes the fact that in my country atleast bank wd are not offered which means i have to go through an ewallet and then take the money from there whcih takes an additional 3 to 4 days.
I am in other casinos and when wd i recieve the money on my bank account within 24 hours!
I just want my winnings and i will never invest another cent in this place.
Its up to you what you make of my review but this is in todays society completly outrages!
5 mars 2024
Omdöme utan inbjudan
Svar från Betsomnia
Dear Markus,
Thank you for reaching out and sharing your experience with our casino. We sincerely apologize for the inconvenience you've faced regarding the withdrawal process. Your feedback is incredibly valuable to us, and we're committed to resolving this issue promptly.
We understand your frustration with the delay and complications in withdrawing your funds. We want to assure you that we take such matters seriously, and we're eager to assist you in resolving this matter as quickly as possible.
To better assist you, could you please provide us with your account details? Alternatively, you can reach out to our dedicated customer support team, who will be able to investigate the situation further and provide you with the necessary assistance.
We strive to provide a seamless and enjoyable experience for all our players, and we regret that we've fallen short of your expectations in this instance. Rest assured, we're dedicated to improving our services and ensuring that your future experiences with us are nothing short of exceptional.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to resolve this matter for you.
Best regards,
Betsomnia Casino Team
Svar från Betsomnia
Dear Joey Smit,
Thank you for taking the time to acknowledge the excellent service provided by Leo. We're thrilled to hear that you had a positive experience with us and that Leo was able to assist you effectively.
Providing exceptional customer service is one of our top priorities, and we're delighted that Leo's assistance contributed to your satisfaction with our online casino.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and are dedicated to ensuring that your experience with us remains positive and enjoyable.
Once again, thank you for your feedback, and we look forward to serving you again soon.
Best regards,
Betsomnia Casino Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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