Absolute disgrace of a bookmaker
Absolute disgrace of a bookmaker. Locked out of my account without any notice or correspondence. When I contacted support I was hit with a cascading list of "Enhanced Customer Due Diligence" demands.
I complied in good faith. I provided:
Photo ID (driver's licence)
A selfie holding the ID
Three separate unredacted bank statements showing the full flow of funds from my own personal accounts
Clear evidence of source of funds (professional betting income)
Every account shown is in my name. Every transfer is between accounts solely in my name. Yet Betmax kept moving the goalposts — demanding statements from yet another personal account, then another. When I declined to hand over endless additional financial documents, they escalated to accusing me in writing of "money laundering" and "betting on behalf of others" without a shred of evidence.
Their "solution"? Close my account, return only my deposit, and void the winnings. Classic behaviour from a bookmaker that doesn't want to pay a winning customer.
I am a professional punter of 16 years. Having multiple bank accounts is completely standard in this industry and any genuinely trained compliance team knows that. Betmax are using AML/CTF law as a pretext to withhold legitimate winnings — a serious misuse of compliance obligations.
I have lodged a formal complaint with the NTRWC. If you are considering opening an account with Betmax, read their reviews carefully and note the pattern — they welcome deposits, but the moment you start winning, the "compliance" process begins.
Deposit elsewhere. There are plenty of licensed Australian bookmakers who honour their bets.
Svar från Betmax Australia's most generous bookmaker
Hi there, and thank you for sharing your experience with Betmax Site. We genuinely value feedback from all our customers, especially those with significant industry experience like yourself. We understand how frustrating and inconvenient the Enhanced Customer Due Diligence (ECDD) process can be, particularly when it involves multiple requests for documentation. Please know that these checks are not only a legal requirement under Australian AML/CTF regulations but are also designed to protect both our customers and Betmax Site itself from financial crime and ensure a safe betting environment.
We strive to process all ECDD reviews as quickly and transparently as possible, and we apologise if our requests felt excessive or unclear. Professional punters often have complex financial arrangements, and our compliance team works to accommodate this while meeting strict regulatory standards. We never intend to cause distress or imply wrongdoing without evidence, and we’re sorry if our communication suggested otherwise.
If you would like us to review your case again or discuss your specific situation further, please contact our support team at support@betmax.site with your reference number. We are committed to fair play and customer satisfaction, and we’d welcome the opportunity to resolve any outstanding issues.
Thank you for considering Betmax Site, and we hope we can restore your confidence in our service.
