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Eva Pedro was helpful when I phoned from Malta regarding return boarding passes..
The hotel 'Conifer' has offered a good service with food, cleanliness. There has been several school parties which can be a little noisy but they are happy and respectful. Although the hotel is convenient for public transport and local bars, it's a built up area with views of other residencies.
The hotel guide sold us a hopper bus package, but the buses are very slow, finish about 5pm and the public buses are more direct to destinations.
Often the last hopper bus back is full and we've had to use a 'Bolt' Car.

Dania was very helpful and professional in her knowledge of my query

We went to Poland. 1st to 5th April 2024. The review won't let me go back to then, so I'm putting it down as May 2024.

When I was paying for me part of the fee, they told me that my colleague owed his final payment of £44:00, so i paid it. This was a lie, and to this day they have refused to refund the money, even though two people dropped out and they pocketed their payment too. I will be going through the Financial Ombudsman. The amount is small, but it's the principle!

We requested to change hotels before we left. They agreed, but didn't tell us that it was with an additional fee.
When we got to the hotel, they tried to cram us into 2 hotel rooms although we had paid for 3 and we had to make calls back to the UK before we could book in, as the hotel wouldn't give us 3 rooms.

All-in-all, we won't be using them again!

Dania was amazing

Very professional company to deal with , great trips at great prices

Dania, very helpful and polite

Very helpful and understanding. Holiday booked at ease with a good price and good service

I had queries that were not covered in the paperwork but found Eva P very helpful and she dealt with it efficiently.

Remo has given me all answers on my questions on %100

Very happy with the service Linda Frances provided. She was very polite, professional and swift whilst dealing with query.

Eva from customer service dealt with my issue. She adopted a patient, courteous, well mannered attitude. However I am still to experience the city break.

Dania was very prompt when dealing with my enquiries and sent our boarding passes as promised today.

Dania has been very helpful in sorting our queries. One of the better agents this company has!

Dani’s dealt with my query very quickly and to my satisfaction.

Always quick to reply to any queries and resolve any worries. Sometimes their English is hard to understand, but emails are better and very quickly answered. Staff try so hard and are very patient, helpful and courteous.

I was pleased with Dania help today with my holiday booking.

Prompt reply and resoved the problem.Also explained the travel itenary and advised me how I could print them.
Very polite
This was Linda Francis