Best Tile Waterford Omdömen 

50
TrustScore 3.5 av 5

3,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I ordered tiles for our kitchen in France, getting items shipped here is usually expensive and takes forever. There was a slight delay in shipping but the company responded promptly and always helpful... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Please, please avoid this company like the plague. If you are going to use them, read the terms and conditions very carefully, you will have to instruct your delivery driver to wait whilst you inspec... Se mer

Betygsatt 5 av 5 stjärnor

Just a little footnote, (Waterford Branch) People are always too eager to complain about poor service and rarely recognise or commend great Service. I would just like to convey my greatest apprecia... Se mer

Betygsatt 5 av 5 stjärnor

Great customer service. Every query I had was clarified by David. Even in the middle of the pandemic, I received my order in 7 business days and when I was not sure about my order being processed, D... Se mer

Företagsinformation

  1. Hem och trädgård

Informationen kommer från olika externa källor

Best Tile UK online store has been established to bring genuine Metro Tile, Moroccan, French & Spanish Cement and Encaustic handmade tiles to the forefront of interior design. Tiles from Morocco, France, Spain & Metro Tiles are well known not only fo...


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

50 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,7

Alla omdömen

(50)

2 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

The process made easy

I was a little hesitant to purchase from Best Tile not having visited there UK store in Bexhill on the Sea. However with a very impressive website and short delivery times as most tiles are in stock available to ship I took a chance. Having ordered tiles online before with a bad experience I have to say Best Tile made the process from start to finish so simple and cost efficient. I ordered there beautiful cement tiles over the weekend and had them delivered 4 days later and laid within the week!.. I’m hoping to modernize my kitchen over the next few weeks and have ordered samples from Best Tile having been so impressed with there service. I would highly recommend Best Tile and it’s team of professionals.

10 oktober 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

You can’t do better than Mark and his…

You can’t do better than Mark and his staff at Best Tile. Great choice, value and expertise. Most importantly they are extremely helpful and knowledgeable in guiding you to achieving the right choice of flooring for your home.

9 oktober 2019
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

never again

We bought tiles for our downstairs toilet which we love. The delivery company delivered them fantastically, boxes in mint condition, no scratch, safely arrived on pallet, all good. However, the tiles were so poorly packaged they were 'rubbing' and moving against each other inside the boxes a lot of them had scuffs and chips at the edges. I took pictures immediately after unpacking and noticing this, contacted the delivery company and opened a case with them confirming it was not packaging that showed any damage but the content. They (exactly as I thought) advised as well that the error would be with the tile company (best tile). I tried to call them right away but could not get through and it took me some to finally reach them (between 1-2pm on a Thursday afternoon). I was told to send them the photos and this is the reply I received:
"These chips of the back of the tile are normally there and when installed they will not be seen, also it is normal to get a small percentage with slight chips to the surface this should be factored in when ordering please see “variations and finishes “ in our terms and conditions that you agreed to when purchasing".
I have ordered with lots of other tile companies and they do not see a small percentage of damage to tiles as normal.
The tiles were installed in a way that 'only' shows a few corners in hopefully not so obvious places chipped but that was thanks to us sitting down and sorting through the tiles and our tiler putting in a lot of effort in where exactly which tile was used.
We absolutely love the tile and would have ordered them again for our way bigger upstairs bathroom but unfortunately we could not find this tile anywhere else in Europe (only in Texas, US) and I did not want to go through the pain with Best Tile again considering we pay for the delivery that is the expected service but a tile company that accepts that a percentage of delivered tiles always comes with damage to it (instead of simply packaging it better).

5 december 2018
Omdöme utan inbjudan
Logotyp för Best Tile Waterford

Svar från Best Tile Waterford

Hi Jen
I am sorry that you are disapointed with our product but we do have information on our website explaining the characteristics of cement tiles. Cement tiles are a hand made product and are very delicate before they are installed it is impossible to deliver them without any imperfections, we ask customers to allow a percentage when ordering to allow for this. Chips on the back of the tile are normal, this is similar to when you buy other products such as bricks. Would you complain to the builders merchant if there was a chip out if a brick that would not be seen when in the wall ?

Betygsatt 1 av 5 stjärnor

Shocking Lack of Communication & order not recieved

I placed my order on 1st November 2018, I received an order confirmation and the money was taken from my account.

I received no dispatch notification and my order has not arrived.

I have emailed them twice and had no response.

I rang on Thursday last week (8th Nov) and the person I spoke to said my order would be dispatched that day and I would get the dispatch notification with tracking. I have still not received anything.

I have tried to ring again, but the number is now permanently engaged.

12 november 2018
Omdöme utan inbjudan
Logotyp för Best Tile Waterford

Svar från Best Tile Waterford

Hi Claire
I am sorry that you were frustrated by your experience shopping with us, we were very busy at the time of your order and should have engaged with you quicker. We have been working hard on bringing in faster response times

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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