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I opened request 11492 after the account page contradicted itself. The issue was that the next agent had no chat history
I would rather wait longer and get one accurate reply. The whole thing felt more confusing than it needed to be

An email said my proof of address was accepted. Ten minutes later the account asked for another copy, with no reason for the rejection.

cache issue... slots wont lode properly.

Search found Fire Joker, then the tile opened a blank white page twice
Support told me to try another browser, which is not a fix when every other page on the site loads fine. Could they make the cashier any more confusing?

I activated complimentary spins after putting in £17. After that, the promotional balance displayed x45 after the banner showed x20. The small print mattered only after the click. I probably wouldn't have minded if the site had simply shown one accurate status.

The promotions page says spins credit straight away. The promotion terms say within 72 hours. The help centre says next functioning day. All three pages carry this month's date and no one on chat will say which one governs.

i only noticed Slot round #21077 because stake jumped from £1 to £5 after 11 minutes after refresh. Bonus screen changed again while profile status said approved.

bot loop, no human

didnt know what KYC meant so i asked, and the agent said its a standard casino requirement.
asked which documents that means for me and got the same sentence back.
found out from a forum two days later it wanted a bank statement.

The app pushed me a notification about a reload bonus, i tapped it, and it opened a page saying the offer cannot be applied to this account. no explanation of why, and it is still in my notifications

Only noticed when Live table stake £94 because chat asked for the round reference at Thu 8:16 that casino history never showed. Casino page gave no clear timestamp before I closed the tab.

Fine until payout: The bonus page loaded fine, cashier page timed out twice

The agent was polite but fixed a problem I didn't have

on the train, Favourites on work laptop — saved stake moved from £1 to £5 on the account page after refresh. Casino page left the old status visible before I closed the tab

Terms straightforward.
KYC fast. Payout landed tuesday.

took a look at the numbers, ten cashouts since february, average eleven days between pressing the button and the money appearing, against a quoted three to five, and not one landed inside that window

Again.. The slot round froze on phone on 7% battery; balance changed, history stayed blank still waiting

The date filter counted Friday as Saturday. After that, the weekly total changed between devices. a basic account tool wobbling makes the site look sloppy. My coffee went cold while I compared the pages.

No thanks, Support said payout was approved, email later said still under review

Live chat queue 34 had the issue first: chat closed after a £115 test while my payout note was half typed. Transaction log contradicted the email with no explanation.