The scooter was great, it did have a fault luckily towards the end of my journey. I spoke to Lizzie on customer service who solved the issue quickly and efficiently. She was kind enough to give me a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Used the scooters a few times, once had an issue unlocking but generally all been good. Yesterday I hadn't noticed the bike failed to end the ride, unsure why as I defienetly clicked it, but when I go... Se mer
First time on Beryl Bikes. Really expensive per minute particularly for the electric bikes and scooters. Hard to unlock, Hard to relock and you don't find out about the locking system upon return unti... Se mer
Företaget har svarat
I love using the Beryl scooters. I use them for short journeys to work to help me get there in good time as the bus doesn't take me the full journey. On the few occasions I've run into technical issue... Se mer
Företagsinformation
Skrivet av företaget
Beryl is on a mission to get people moving around cities in a more sustainable way. Find out more about our bike, e-bike and scooter share schemes across the UK. Or buy one of our lights for your own personal bike. All our products have been designed and built with people and safety at its heart.
Kontaktuppgifter
The Green House, 244-254 Cambridge Heath Rd., E2 9DA, London, Storbritannien
- +44 0203 0035044
- support@beryl.cc
- beryl.cc
3,9
Bra
910 omdömen
Ingen aktuell inbjudningshistorik
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Great value
Great value, especially if you purchase the rental packs and unlimited unlocks pass, AMAZING customer service, always ready to help! Truly helpful staff.
18 september 2026
Omdöme utan inbjudan
Lizzie was amazing and listened and I’m…
Lizzie was amazing and listened and I’m grateful.
Beryls customer support is phenomenal
17 september 2026
Omdöme utan inbjudan
Lizzie was really helpful
Lizzie was very helpful and helped my get my refund back. Thank you lizzie!!
17 september 2026
Omdöme utan inbjudan
Good service although not without its flaws.
Good service although not without its flaws. Some bikes are broken, sometimes you might get overcharged due to system issues but the customer service is great, always got my refunds instantly with no issues.
17 september 2026
Omdöme utan inbjudan
Customer service
16 september 2026
Omdöme utan inbjudan
Who built the app for Beryl and do they…
Who built the app for Beryl and do they offer a refund? Frequent problems with locking bike at the end of a ride, locating nearby bikes or just navigating from one tab to another without a 20 minute wait. Otherwise no complaints. Bikes are good. Price is fair. App is the big blocker from here. Get it rebuilt!
13 september 2026
Omdöme utan inbjudan
Svar från Beryl
Good Afternoon Nicholas,
Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business. I'm truly sorry to hear about your recent experience with our service and the challenges you encountered.
We're actively working on fixing these glitches to ensure a smoother ride and quicker ride ending process. If you've been overcharged due to app issues, please contact our support team via support@beryl.cc for a refund.
We’ll strive to do better.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
First time on Beryl Bikes
First time on Beryl Bikes. Really expensive per minute particularly for the electric bikes and scooters. Hard to unlock, Hard to relock and you don't find out about the locking system upon return until way after you have parked your bike. It is not obvious at all. Seat was difficult to adjust. Bell was rusty and not working. My advise get your exercise by walking to the bus stop. The Brighton and Hove buses are mainly electric.
12 september 2026
Omdöme utan inbjudan
Svar från Beryl
Good Afternoon Deb,
Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business.
Our aim is to provide an affordable and convenient alternative to other forms of transport, and we regret that this was not reflected in your experience. We are continuously reviewing our pricing structure to ensure it offers the best value for our users and your feedback is invaluable in this process.
We do offer a range of packages designed to suit multiple riders' needs. Whether you're a daily commuter, a weekend adventurer, or somewhere in between, we've got you covered with options that provide flexibility, affordability, and convenience.
We take maintenance and safety seriously, and I assure you that we will inspect the bikes thoroughly to address any faults. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to ensuring that our bikes are in top condition for all users.
Our app will always provide you with in app notifications and visuals to support with locking your bike.
Please rest assured that we are committed to improving and providing a better experience for our customers.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
Hired a Beryl pedal bike in Brighton
Hired a Beryl pedal bike in Brighton, had a fabulous ride out one way to Shoreham and back to the Marina, 95% on cycle paths/lanes. Easy to use and a great price. Had a problem locking the bike at end but resolved with quick, clear support from Lizzie (human) on the chat
11 september 2026
Omdöme utan inbjudan
Thanks Lizzie
Had an issue with a bike and Lizzie was very quick to resolve it. Amazing stuff!
6 september 2026
Omdöme utan inbjudan
Customer service is ace!
Customer service is always really helpful and resolve any issues quickly and politely!
3 september 2026
Omdöme utan inbjudan
Great customer service
Great choice of bikes to speed up my journey to work . I thought I had incurred a charge of £30 for not locking it properly but the customer service was excellent with Lizzie being sympathetic and refunding me ! Really appreciated
3 september 2026
Omdöme utan inbjudan
Very fast replies when the scooter…
Very fast replies when the scooter wouldnt end its ride
31 augusti 2026
Omdöme utan inbjudan
Customer service very fast and kind
Customer service very fast and kind. Thank you!
30 augusti 2026
Omdöme utan inbjudan
Unfortunately unlocked a faulty bike…
Unfortunately unlocked a faulty bike but it did not let me end the ride. I had to walk all the way to the bay with the bike.
But the customer care service officer Lizzie was really helpful, refunded the minutes immediately. 🙌
28 augusti 2026
Omdöme utan inbjudan
I got charged to use a e scooter that…
I got charged to use a e scooter that didn’t work.
I then had to waste my precious time, making phone calls and sending messages to get a refund. A refund was eventually given, but no Free minutes for a future ride or any other compensation given, for my time being wasted, having to chase up for a refund.
26 augusti 2026
Omdöme utan inbjudan
Svar från Beryl
Good Afternoon James,
Thanks for sharing your feedback. We understand how frustrating it is when a vehicle doesn’t work as expected and you then have to spend time contacting us to arrange a refund.
We’re pleased we were able to resolve the charge for you, although we appreciate the time spent contacting our team was frustrating. As a gesture of goodwill, please email support@beryl.cc and mark it for my attention, and I’ll be happy to add some free minutes to your account.
We also continually monitor reports of vehicle faults, with our on-street teams inspecting vehicles when issues are reported to help prevent them from affecting other users.
Thanks again for taking the time to provide your feedback.
We’ll strive to do better.
Kind regards,
Scott Campbell
Customer Operations & Risk Manager
Beryl
Mid-journey Wheels locking
Mid-journey, while I was cycling in live traffic, the bike’s wheels suddenly locked. When I reported this, support brushed it off and told me the bike had been flagged as stolen, despite the fact that my ride had started normally and I had already been cycling for more than 10 minutes.
This was a serious safety issue and could easily have caused an accident.
I’ve now emailed three times trying to get a proper response, but I’ve had nothing back. The phone number provided also doesn’t work.
Really poor handling of what should have been treated as a genuine safety complaint.
UPDATE
As of 26 August, you’ve now forwarded Beryl the original emails and the relevant chat logs, and you’ve still received no response or even an acknowledgement.
11 augusti 2026
Omdöme utan inbjudan
Svar från Beryl
Good Afternoon Oliver,
We’re sorry to hear about your experience, particularly given the safety concern you’ve described. A bike locking unexpectedly during a journey is something we take seriously and should be properly investigated.
Please email support@beryl.cc with “FAO Scott Campbell” in the subject line so I can personally review this for you, including your previous correspondence and the vehicle involved.
We’ll make sure this is looked into properly.
Kind regards,
Scott Campbell
Customer Operations & Risk Manager
Beryl
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