Berry Bouquets  Omdömen 

Very happy with the after sales customer care

What a really great idea to produce bouquets of fruit and chocolate. I was looking for something a bit different and Berry Bouquets gave me that option. As a result of placing an order for Mothers Day, Sam contacted me and it was evident straight away that this company is committed and passionate in aiming to provide the 'WOW' factor for their customers and anything short of that is unacceptable to Berry Bouquets. I would definitely recommend and will be ordering again.

Had difficulty with initial order but put right and my recipient was delighted with her ‘bouquet’. Have used this company on a few occasions now

Have complained and involved my bank, who ridiculously do not cover perishable goods but Citizen Advice have told me this case is very much covered by Consumer Rights Act 2015.

I want my hard earned money back

All complaints-shall we join up a Forum and fight for our rights together?

REPLY
Further the response from the business- they requested that I did not contact them again and have yet not refunded my hard earned money.

Lastly, I leave only honest feedback and take great delight in sharing more often than not POSITIVE feedback on this and other forums.

excellent service !! amazing fruit basket all carefully wrapped and chilled my mother was over the moon as it was for her birthday would definitely order again thankyou

Easy to order and strawberries delivered exactly as communicated. They were fresh, looked fantastic and tasted amazing! Thank you so much 😊 my fiancé absolutely loved his berry bouquet gift.

All I can say is please avoid this company if you’re looking for something special and on time. I have a list of emails, online chats and they wouldn’t speak to me on the telephone despite asking them via email to call me over 10 times and telling them that I am visually impaired and emailing back and forth wasn't the best method of communication. Did they care - nope! So I would say not disabled friendly. I then had to take an afternoon off of work to try to sort out something with the courier who lied about delivering the goods only for Berry Bouquets to say this was now my problem and I had to deal with the courier by myself. I told them via email that I was contacting my credit card company and PayPal they then told me that they would also call the credit card company and say I was abusing them on email and online chat (I have screen shots of all communication) and that when they found out I had been lying about the delivery of the goods they would send me an invoice claiming for supposed abuse. I have every piece of correspondence logged. The courier has admitted liability now as the goods arrived over 3 hours late and the driver had lied about delivery as he was running late (I have all of this logged too) and when my son and the cast had taken receipt of it at 5PM (I had told them the recipient would not be available between 12PM - 5PM hence paying the extra £12.99 for delivery) there was juice leaking into the bag because it had taken so long - such a pity! Still waiting for management to get back to me - they say they’re too busy to speak to me - why take the order then? The courier said it can only deal with Berry Bouquets and that they can raise a claim against them…when I emailed this to Berry Bouquets they said they can’t claim the courier for perishables.

Still waiting for management to call me back after 4PM yesterday after they were supposedly going to speak to the courier themselves. Was sent an email this morning saying they wanted to resolve the issue (from what it would seem would be from a totally different person from yesterday going by the tone of the email and only after I had indicated I was going to publish a review)
What should have been a pleasant experience was ruined. Seriously disappointed in all of this I was hoping for an easy pleasant transaction as they were highly recommended to me by a large firm of solicitors who use them regularly and now I just feel seriously let down. I have had to raise a claim via PayPal. Customer care appalling - my only recommendation to you is please for your own sake, and sanity, go elsewhere as they have obviously taken on more orders than they can handle at this time and their excuse for not calling and not taking calls on their voice message is that they’re too busy. If Trustpilot had the facility for potential buyers to contact me to speak about my experience and to show you the correspondence I would show you in a heartbeat. I now await their response on here (hopefully it’s the nicer one and I don’t feel so threatened)

UPDATE: Berry Bouquets are now asking Trustpilot to contact me as they are saying this review is not based on a genuine experience - oh yes it is! All correspondence logged gratefully sent for verification

Beautiful display, most unusual idea supplied with the highest quality of fruit - I have already recommended to two other people!

I was looking for a ‘healthier’ gift for a friend and came across Berry Bouquet. Their service was speedy and nothing was too much trouble. Would highly recommend.

I have ordered fruit baskets previously from Berry Bouquet and have never been disappointed. My most recent purchase was going to a hospital for a sick relative. This did not arrive. Berry Bouquet went out their way and sent a fresh one straight to my relatives home. Display was amazing, colourful and so tasty. This gave my family member such a lift.
Thank you.

I've been using Berry Bouquets for some time now and have found them to be excellent! Everyone I send to is so appreciative as they are truly works of art. I had an issue with DPD not delivering correctly and Berry Bouquets were great - sent another order out straight away. Thanks!

I love Berry Bouquets!

I have used them many times and every time the fruit has been fresh, tasty and such a lovely surprise for the recipient. The website is easy to use. Customer Service went the extra mile for me this week to do a short notice order. The Team can't do enough to make each bouquet perfect. They are my go-to gift company,

After a few initial hiccups.
I was contacted by sam, who offered an extremely personal service which i was very grateful for.
The bouquet tastes and looks amazing.
I will definitely be recommending this company to friends, colleagues and family and off course i will be using them again.

I was looking for a healthy hamper/gift package for my niece, something a bit different than the usual flowers and chocolates.
Found this website at 5.15pm, and was told by very helpful chat site that the order had to be completed by 5.30pm.
All done by 5.31pm
Delivered the next day, niece delighted. Would highly recommend.

Delivered promptly,our friend was very pleased and enjoyed it profusely,thank you.

Excellent delivery time frame. Good quality fruit very well packed. Very pleased with overall service. Have purchased 3 in the last few weeks. Will continue to use this company.

Absolutely brilliant service, excellent value for money, perfect customer service. My parents loved the fruit bouquet-really cheered them up!

Berry Bouquets for the win!
With so many of my friends being all health conscious, the amazing fruit arrangements dipped in chocolates or on their own have been a huge success to the friends that I have sent their arrangements to. (Yes, I have used them on more than one occasion.)
They come as a surprise (to my friends) but are so very welcomed. The orders are fresh and beautifully arranged.
Look no further it's Berry Bouquet all the way.

This was the second time we have used Berry Bouquets and they have been impressive to both adults and kids alike, both times there was nothing left as people thoroughly enjoyed eating them.

If you are looking for a statement piece for your party or celebration I would highly recommend them