Berry Bouquets  Omdömen 337

TrustScore 3.5 av 5

3,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

This was our third time ordering from Berry Bouquets and to be honest we were slightly disappointed with the fruit basket we received. Since this was out of character from the first two deliveries... Se mer

Betygsatt 1 av 5 stjärnor

AVOID. I ordered a bouquet around Christmas time and I was extremely embarassed as I took this as a gift for the family hosting. When we began to eat there was mould and extremely old strawberries... Se mer

Betygsatt 5 av 5 stjärnor

I have used this company a few times to place orders usually for my sisters Birthday. She loves Chocolate covered Strawberries and has found that this company has been the best by far. Every ti... Se mer

Betygsatt 5 av 5 stjärnor

Excellent, prompt, responsive and eager to find a solution! Initially placed an order which was delivered to the wrong address (paid with Google PayPal, although entered different shipping address,... Se mer

Företagsinformation

Skrivet av företaget

The Perfect Gift For All Occasions 😊


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

337 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 26 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

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Betygsatt 5 av 5 stjärnor

I sent this to my sister inlaw and she…

I sent this to my sister inlaw and she as absolutely delighted with it she said the fruit was fresh and the chocolate covered strawberries were so delicious I am just about to order another one the presentation was lovely a beautiful display i would highly recommend this company and their products

8 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic service

Fantastic service needed to change an address as it was a business address and they went above and beyond to help.
Recipent loved the gift beautifully presented gorgeous and fresh
Highly recommended

6 december 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Watch out the customer service is BAD

Watch out the customer service is BAD! The order was not what it was, the fruit gone off, so I complained and they offered £15 refund. After emails and requests still NO refund. Online chat is non-responsive too! Totally useless retailer - BE CAREFUL WITH THIS VENDOR
UPDATE - as a courtesy vendor has now refund £25 supplying refund proof

5 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Very disappointed.

Very disappointed.
Should have been delivered on 15th November for birthday. Actually delivered on 19th and fruit had gone off.
Would not recommend or ever use again

19 november 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

5 STARS!!!

Mega helpful changing address and received more strawberry’s than expected! Beautiful and delicious as usual!!! Will continue to use when trying to impress every time! 🍻 😋

18 november 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer service!

Excellent, prompt, responsive and eager to find a solution! Initially placed an order which was delivered to the wrong address (paid with Google PayPal, although entered different shipping address, the package was delivered to my home address?) Which we couldn't make heads or tails of how that happened.
In all fairness, Berry bouquet did their due diligence, sent an email confirmation ahead of delivery of delivery address. Which I didn't double check 🙈
We reached an amicable solution. Grateful! And would most definitely use again! 😊

12 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Horrible sweaty fruit …

Ordered a bouquet for my daughter’s 12th birthday. Delivered to the wrong address. When finally received the fruit was horrible wet and sweaty. I then made a complaint and was told that you would redeliver another bouquet. You did this today and have again sent it to the wrong address. To say I’m disappointed is an understatement. Will not be using you again.

10 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fabulour Berry Bouquets

I highly recommend Berry Bouquets they make a fantastic gift for any occasion. Bouquets are unique arrangement of beautiful fresh fruit gorgeously displayed well worth the money. All the receicipents have been absolutely thrilled and thankful - many have said never seen fruit displayed so beautifully before - I'm super happy :-)

24 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic gift!

I have been ordering from Berry Bouquets for some time. The recipient is always delighted with the gift they receive. It is so unique and looks fab. Their turnaround time is very quick and really help. I only use Berry Bouquets and will continue to do so.

8 januari 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Avoid! Honestly, don't even waste your time with this

Absolutely terrible experience. I ordered a gift for a special two-year anniversary, and it completely ruined the moment. The delivery was three days late, the box was a mess, and the strawberries were mouldy. This shows a total lack of care for product quality and customer service. While they eventually refunded me, the damage was already done. Do not trust them with your special occasions.

26 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Avoid at all costs!

Terrible quality - don't waste your money on this company! The bouquet I ordered for a colleague was already rotting when it arrived - many of the chocolate strawberries falling apart, and the whole bouquet was was dripping and clearly past its best. I would upload pictures if I could, but at least two of the strawberries were actually fuzzy with mould and all the others were bruised and limp. Pineapple flowers had fallen apart - lots of empty sticks. I did complain and get a full refund, but I would really advise people not to use this company!

13 augusti 2025
Omdöme utan inbjudan
Logotyp för Berry Bouquets

Svar från Berry Bouquets

Hi UpsetAndAnnoyed
We are so sorry to hear this.
Please can you email us with your order details.
This is definitely not a normal case and as you mentioned we refunded you immediately.
We have been in business since 2005, rest assure if this was a normal case, we would not still be running.
We would love to send your friend a fresh re delivery if you'd be interested in that?
Best Wishes
Sam
Berry Bouquets
Info@berrybouquets.co.uk

Betygsatt 1 av 5 stjärnor

Disappointed after paying £110…

I paid £110.98 including delivery for a large celebration bouquet. I wish I could post a photo here of the item delivered. It looked nothing like the website photo. DPD delivered to Edinburgh and the unimpressive finished product wasn't helped by arriving a little battered with some fruit sticks having fallen out within the plastic presentation cover. When I complained, the Company did offer to give me a free item next time but I decided not to take them up on the offer. I really cannot trust that he next celebration will be any better. I might have been convinced to use their service again had they taken the time to explain what went wrong but I received a standard response which could well have been cut & pasted from any other complaint.

16 augusti 2025
Omdöme utan inbjudan
Logotyp för Berry Bouquets

Svar från Berry Bouquets

Dear Lynn
We are so sorry to hear this. Our supplier has struggled to supply our usual standard of fruit resulting in such issues. But we always try our best to resolve things as soon as possible. And as soon as you got in touch we immediately refunded and switched suppliers.
We would love to offer you a complimentary delivery to make things up to you.
Best Wishes
Sam
Berry Bouquets
Info@berrybouquets.co.uk

Betygsatt 5 av 5 stjärnor

Everything was perfect

Everything was perfect, I was informed at all time about the delivery time and as it was a gift surprise for my best friend, she did sent me photo and it was even nicer than the photo from the web, also she confirmed the fruits were amazing

14 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Disappointed

Unfortunately I hate writing negative reviews however as this was a birthday gift being sent it’s quite embarrassing. For the price that was paid just shy of £60 including next day delivery most of fruit was going off and not edible, I paid extra for chocolate strawberries only for them to just be the tip that was covered
I can’t seem to be able to attach photos

30 juli 2025
Omdöme utan inbjudan
Logotyp för Berry Bouquets

Svar från Berry Bouquets

Dear Tracy
We are so sorry to hear this.
Please can you email Info@berrybouquets.co.uk and management will look into this further and we hope to make things up to you as this is not a normal case and we have encountered supplier issues in August which have now been rectified.
Sincerely
Berry Bouquets

Betygsatt 5 av 5 stjärnor

Beautiful & Delicious

I ordered two Berry Bouquets recently, and both recipients raved about them - it seems they were beautifully-presented and delicious in equal measure! A perfect gift alternative to flowers, in my view. I will definitely use Berry Bouquets' services again!

1 maj 2025
Omdöme utan inbjudan

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