I ordered a Weber Gas BBQ from Bents. They initially informed me that I wouldn’t receive the BBQ for 2 weeks, so I got in contact with them to explain that most other websites would provide next day... Se mer
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Det här tycker kunderna
Absolutely disgusting bents cafe staff. Disabled parents went yesterday and asked for 2 lattes and could someone take them to the table. The lady serving pulled her face and said I got a gammy leg. So... Se mer
I placed an order for a gift card for a friends birthday, on Wednesday 3rd April thinking it would arrive by Saturday the 6th April, it did not arrive until Monday the 8th. Please state how long... Se mer
Företaget har svarat
Ordered baubles online and unfortunately however well there were wrapped and protected during delivery, one box came with broken baubles. I sent an email and Rachel was the one who replied, who very q... Se mer
Företagsinformation
Skrivet av företaget
Established in 1937, we’ve always remained focused on providing fantastic service in relaxing surroundings. Premium quality, home grown plants and expert garden advice remain at the core of our business, but through our creative and dynamic approach to everything we do, we are now regarded as one of the best and most innovative garden & home retailers in the country.
Kontaktuppgifter
Warrington Road, WA3 5NT, Glazebury, Storbritannien
- 01942 266300
- heretohelp@bents.co.uk
- bents.co.uk
3,6
Medel
5 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
excellent chair yoga
5 mars 2024
Rainbow Flaming Balloon Solar Lamp
It’s the first time I’ve ordered from Bents and it went very well . The light was bought in the sale and was a very good price … it arrived safely , swiftly and very well packaged.
4 mars 2024
Exceptionally helpful
The team at Bents couldn’t be more helpful, going out of their way to help, even posting an item online so I could purchase from home. Delivery was really simple and straightforward.
3 mars 2024
Svar från Bents Garden and Home
Thank you for your feedback on our Online colleagues.
I’m so pleased to read that they went above and beyond to assist with your purchase and if you do have the name of anyone in particular, please let me know (m.bent@bents.co.uk) so we can personally thank them and recognise through our internal colleague recognition scheme.
Once again thank you and we hope you will consider us for future purchases.
Kind regards
We entered Bents miniand…
We entered Bents mini crufts and thought the experience was excellent.
It was a shame the weather was not better but the focus on dogs for the weekend was great. Lots of extra dog stalls and the actual mini crufts was really well planned and a great morning out for us. Well done we will be back next year!
2 mars 2024
Svar från Bents Garden and Home
Thank you for your feedback and for entering our Mini Crufts event recently.
We’re so pleased to read that you had such and enjoyable time, it’s always such a fun event and the stalls were certainly a welcome addition.
We hope you will visit us again soon and good luck for next year’s event!
Kind regards
Items arrived very damaged
Whilst shipping was fairly quick, with DPD, the packaging was awful. I ordered a cream tea for two voucher and a set of candles - the order was delivered in a bag, not box, which caused it to be very damaged. The voucher was dented, bent, and slightly ripped in two places. The candle set box was majorly ripped in 3 places and I had to tape it back together so the candles wouldn't fall out. I won't be ordering from Bents again for delivery.
1 mars 2024
Svar från Bents Garden and Home
Thank you for your feedback, it is very much appreciated.
We are so sorry to read that your purchases did not arrive the in perfect condition; they should have been securely wrapped and packaged and it is disappointing to read this was not the case.
Your feedback has been shared with the team who have been re-briefed on the importance of ensuring all items are packaged appropriately and I understand a colleague from our Online team has been in touch to personally address your concerns.
We can only apologise that your online experience was not to our high standards, thank you for bringing this matter to our attention and we hope you will get in touch so we can assist you.
Kind regards
Can't complain at all
Can't complain at all. Excellent postage service. I've not been there in person.
15 februari 2024
Omdöme utan inbjudan
Svar från Bents Garden and Home
Thank you for your feedback on our Online Store.
We are so pleased you received a high standard of service but if you are in the area then please do pop in, it would be great if you could experience everything we have to offer in store.
Kind regards
Great people to deal with
I ordered some little clip-on-birds back in January. Bents immediately contacted me to say they were not available but they were hoping to get them in stock.
The little birds arrived today, they are lovely. But that's not the point. I really need to say how pleasant Bents are to deal with, they kept me informed about my order and when I sent an email saying how happy I was they did not press me to leave a review. How refreshing. Top stars and thank-yous!
1 mars 2024
Svar från Bents Garden and Home
Thank you for such a lovely review on our Online Store; it’s always lovely to hear when our colleagues go above and beyond to provide great service, so if there is a particular colleague who assisted you then please let me know (m.bent@bents.co.uk), so we may personally recognise them.
Kind regards
Hanging Basket
I wanted a certain hanging basket of which there were none on display. The only one available was ready for hanging full of flowers. In asking a member of staff were there any empty ones for sale she quickly used her mobile and contacted someone. Within minutes a young man appeared with one! I couldn't thank them enough as I missed out on buying one last year.
Lovely helpful staff
29 februari 2024
Svar från Bents Garden and Home
We are so pleased that our colleagues were able to assist you with the purchase of your hanging basket and if you do remember their names, then please let me know (m.bent@bents.co.uk).
Thank you for leaving a review, it is very much appreciated and we hope to see you again very soon.
Kind regards
Easter rabbit ornaments
I ordered 2 Easter rabbits and paid directly by PayPal, therefore, did not see the comments box. Howevervi was disappointed to receive two rabbits of the same design. I did think that I would have received one of each design. When I questioned this I was advised of the drop down box but there was no offer of goodwill to send me the alternative design foc or postage free. In the end I did order another Easter rabbit and ended up paying £19 for something I should have only paid £11.
29 februari 2024
Svar från Bents Garden and Home
Thank you for your feedback on your recent purchases from our Online Store.
We are so sorry for any confusion caused when placing your order; constructive feedback is very important to us and so your review is most helpful and will be used to improve our website.
I understand one of our Online colleagues have been in touch to apologise and also offer you a refund for the inconvenience and disappointment you have been caused.
We hope this will not deter you from visiting our Online Store again in the future and thank you once again for your feedback.
Kind regards
DPD got the wrong address.
This was not Bents fault but that of the courier, DPD, who didn't bother delivering your order at my home address. He left it at another address with a delivery for them. The lady at that address then had to locate our address and bring our order to us in her car. Very poor service by DPD.
26 februari 2024
Svar från Bents Garden and Home
Thank you for taking the time to leave a review.
We are so sorry and so disappointed to hear about the service you received from our courier; despite being a partner, we still expect them to provide the same high standard of service that we do, so this is unacceptable and we have been in touch with DPD to address this issue with their team.
I would like to thank you for your understanding and I believe our Online team have been in touch to apologise and have arranged processed a refund for your delivery charge.
Once again thank you for bringing this to our attention and we hope that this incident will not deter you from visiting our Online Store again in the future.
Kind regards
My well being
Great friendly welcoming garden centre superb plant collection, can be a bit pricey you need to save up before you go as some of the items for sale are irresponsible. I did buy some presents for other people and when they knew they came from bents they were more excited. I have been going to bents for over 35yrs and they never fail to excite me on arrival keep up the good work.
28 februari 2024
Svar från Bents Garden and Home
We are so pleased you enjoy visiting and thank you for your support over the last 35 years, it is very much appreciated.
We hope you will continue to visit, especially for your plants, which are still very much at the heart of our business and look forward to welcoming you back again soon.
Kind regards
I ordered a gift card for my friend’s…
I ordered a gift card for my friend’s birthday and asked for it to be wrapped, however I forgot I’d need to add my own message to the gift card and I emailed Bents, they responded quickly and said they could write the note and post the gift wrapped card onto me. They kept me informed throughout and the card arrived very quickly, I found their service great and I would definitely recommend them.
27 februari 2024
Svar från Bents Garden and Home
Thank you for your feedback on our Online Store, we are so pleased you received a high standard of service and that our colleagues were able to assist you with your personal message.
Your recommendation is very much appreciated and we hope to be of assistance, again in the not too distant future.
Kind regards
Satisfaction
Arrived before delivery date very securely packed
Haven’t tried the egg yet ,but I’m sure she will enjoy it.
I will definitely order from you again.
27 februari 2024
Arrived well ontime and the purchase…
Arrived well ontime and the purchase was every thing we could ask for
26 februari 2024
Delivered to wrong address
Delivered to wrong address, delivery should have been to my friends address which I had put in delivery address section, however it was delivered to me at the billing address. Item was a gift for a friend who lives a long distance away
19 februari 2024
Svar från Bents Garden and Home
Thank you for taking the time to leave a review following your recent purchase from our Online Store.
First of all, thank you for choosing bents for a gift for your friend however please accept our sincere apologies for any inconvenience you have been caused.
It is so disappointing to read that your item was not delivered to the correct address; it was an unintentional error and I have shared your feedback with our Online Team to ensure they remain fully focused when processing orders.
I believe one of our Online colleagues has been in touch with you to personally address your concerns, so thank you for bringing this to our attention and I sincerely hope this will not deter you from using our Online Store again in the future.
Kind Regards
M Bent
Easy & straight forward online purchase
Ordering on line & delivery of garden furniture was very easy & straightforward with delivery of the furniture just over a week later on the allotted day. The delivery men were friendly & helpful. Very happy with my Bents purchase experience.
18 februari 2024
Svar från Bents Garden and Home
Thank you for letting us know about the high standard of service you received from our Online Store and delivery drivers.
Your feedback will be shared, and we hope you will consider us for future purchases.
Kind regards
M Bent
Very helpful staff.
10 februari 2024
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