Not a good experience been here a few times over a couple of years thinking things will improve. But hey ho, they don't. The usual, waiting for ages 30 minutes plus for your hot food order which is th... Se mer
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Det här tycker kunderna
Beautiful location and unique experience. It was so nice to go somewhere completely different to the norm. We visited on a Friday night and ordered a bottle of prosecco, followed by food. We ordered a... Se mer
Företaget har svarat
For the last 4 years BEAR coffee has been consistently good, despite the regular change of the source of the beans. Whoever chooses the coffee knows what they are doing. I stopped having sugar in my... Se mer
Företaget har svarat
I remember going on the weekend and it being very busy, regardless of this I had a great experience with the team. Very smiley and welcoming. I always like to visit, whether it be for a quick bite or... Se mer
Företagsinformation
Skrivet av företaget
BEAR is an award-winning independent brand offering an elevated coffee experience ‘in-store’ and ‘at home’.
Kontaktuppgifter
HQ, 7 Iron Gate, DE1 3FJ, Derby, Storbritannien
- 01332725146
- info@bemorebear.co
- bemorebear.co
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So we went for breakfast and NO Eggs
So we went for breakfast and we get to the counter to be told if your ordering breakfast we have NO eggs, what’s the point of poached eggs, a full English breakfast or a toasted ciabatta with bacon and egg. If they have NO eggs I mean come on who does your ordering for you, there is a sainsburys that sells eggs for gods sake. Very very poor service and you calm yourself a restaurant and the main item for breakfast are eggs. Poor excuse for a venue to get breakfast at, will not be visiting you again
5 april 2023
Omdöme utan inbjudan
Svar från BEAR
Thanks for taking the time to review us, Chris. However I'm very sorry to hear that you were left feeling so disappointed by your recent visit.
Unfortunately, due to nationwide shortages of eggs caused by Avian Flu, we had a failed delivery last week which meant we ran our egg stocks out completely. I completely appreciate that this is incredibly frustrating (we felt this too!), and I cannot apologise enough for the negative impact that this had on your experience with us, however please rest assured that we completely share your frustrations and we're working with our supplier as a matter of priority to ensure that this doesn't happen again.
I'm very sorry again. I really hope that this hasn't caused you to lose faith in us completely and you'll come back to give us the opportunity to show you the great products and service that have earned us such a great local reputation!
We have eaten here so many times
We have eaten here so many times, the food is fantastic, staff are friendly and helpful, service is superb, one of our favourite places to eat, love it. Oh and you can bring your dog as well :-)
18 februari 2023
Omdöme utan inbjudan
Svar från BEAR
Thanks for the fab review! It's great to hear that you always enjoy your visits - we always love having you :) Can't wait to see you again soon!
The staff was welcoming and the food…
The staff was welcoming and the food was absolutely delicious.
3 mars 2023
Omdöme utan inbjudan
Svar från BEAR
Thanks so much for the review! We're so glad that you came to try us out :) If there's anything we could do differently next time to make sure we reach 5 stars, please let us know. :)
Great online shop
Really lovely ceramic coffee dripper in turquoise. Also bought handmade earrings - they are beautiful! Thanks
2 mars 2023
Svar från BEAR
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Happy brewing!
Seb was amazing
Seb was amazing. We weren’t happy with the quality of our drinks however this was sorted and our order was quickly amended. Thanks Seb , will definitely return. X
25 februari 2023
Omdöme utan inbjudan
Svar från BEAR
Oh this is so great to read! So pleased to hear that Seb looked after you so well. Thank you for the lovely review, we're already looking forward to your next visit! :D
Nicer than Nespresso
Nicest flavoured pods I've had,much nicer than all the Nespresso pods I've tried.
6 februari 2023
Svar från BEAR
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :)
Amazing coffee beans
Amazing coffee beans - will literally buy beans from nowhere except bear.
27 januari 2023
Svar från BEAR
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Happy brewing!
Non existent service!
We arrived for a drink at 6:30pm. We were told to find a table and someone would come to take our order. The place was not busy at all. At 6:50 pm we left having not been served. Very poor
20 januari 2023
Omdöme utan inbjudan
Svar från BEAR
Thanks for taking the time to review us, however I'm sorry that you were left feeling let down by your experience with us recently. Please rest assured that I will pass your comments on to our Store Management for them to look in to - as a brand, we pride ourselves (and often receive lovely compliments about) our high standards of service, so it's really disappointing for us to hear that this didn't show through during your visit.
Thank you again for your feedback - it's incredibly valuable for us to take comments like this on board to ensure we're always improving and developing as we grow. I really hope that you'll come back to visit again in future to give us the opportunity to show you how great our service really is!
Fantastic customer service from Head Office
I contacted customer service and had a swift and prompt reply. My issue was resolved quickly and Alex was very pleasant and helpful 🙂
12 december 2022
Svar från BEAR
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback - I'll definitely pass this on to Alex, he'll be so pleased! :)
Total disappointment
Booked bottomless cheese fondue for a Christmas present for my dad and his wife, when it arrived, I was so disappointed. Bread, potatoes and gherkins, that was it! £15 per head!! Absolute rip off! Will not be back! Absolutely gutted as place was lovely!
30 december 2022
Omdöme utan inbjudan
Svar från BEAR
Thank you so much for the review, however I’m sorry to hear that you felt a little underwhelmed by our Bottomless Fondue package recently.
As you can see from our previous reviews, we have been receiving really positive feedback about the quality and value of our Bottomless Cheese Fondue package, so it’s really heartbreaking for us to hear that this didn’t come through during your visit. All of our prices are calculated carefully to cover the high quality ingredients we use, and to pay our wonderful teams for the hard work they put in. We also take care to benchmark our products and pricing against other coffee shops and restaurants similar to ours to ensure that we’re on par with the rest of our industry too.
Due to the massive popularity and success that our Bottomless Cheese Fondue has received this Christmas, we will definitely be looking at bringing it back in 2023! Therefore, any feedback we receive is incredibly helpful to inform any decisions made around product development to ensure that we’re always adapting and improving wherever we possibly can. Please rest assured that I will pass your comments on to the relevant people!
Thank you so much again for reaching out to us with your feedback - I really hope we’ll get to see you again soon, and that perhaps you’ll pop back in 2023 to try out the updated version of our ever-popular Bottomless Cheese Fondue!
Excellent brunch
Went for brunch in the build up to christmas in the westfield centre Derby. Food was amazing and service was just as good considering the shopping centre was packed
16 december 2022
Omdöme utan inbjudan
Svar från BEAR
Thank you so, so much for the amazing support and wonderful review! It's great to receive such fab feedback :) Looking forward to seeing you again very soon!
Sunday Telegraph Editorial.
We went here after one of the partners had an editorial in The Sunday Telegraph the previous weekend.
Immediately - We found it difficult to identify waiting staff. They are all without uniform, (or badge) unkempt, and extremely slovenly in appearance.
One had an ipad strapped to his arm, so he must have been one ??
Once the staff were identified (none present at front of house greet us) I was addressed as 'mate' throughout...
To us, the owners had worked hard on the coffee and menu, spending no doubt lots of money on the rent and fixtures etc. but any attention to service and it's detail has been omitted.
I ordered a falafel, and was asked if I'd like a sauce, and requested avocado.
- The reply was 'If you want that we will have to charge you for a whole avocado'.
The unkempt nature of the staff led us to double check the hygiene rating online before ordering.
-Thankfully 5 out of 5
Coffee excellent.
30 november 2022
Omdöme utan inbjudan
Svar från BEAR
Thank you for taking the time to review us, however I'm sorry that you felt a little let down by your experience with us recently.
We take incredible pride in the high brand standards that we set, and our teams work hard to ensure our spaces are clean, welcoming and inclusive for all. As you can see from many of our previous reviews, we receive lots of compliments on the quality and value of our products and high standards of service, so I can only apologise that this didn't come through during your visit.
Please rest assured that I will pass your comments on to our Senior Leadership Team for them to look in to with the team. Nevertheless, it's fab to hear that you enjoyed your coffee! We'd love for you to come back and see us again to allow us the opportunity to show you the great products and service that have earned us such a positive local reputation! :)
Always good since 2019
For the last 4 years BEAR coffee has been consistently good, despite the regular change of the source of the beans. Whoever chooses the coffee knows what they are doing. I stopped having sugar in my coffee since drinking BEAR coffee as it doesn't need any - it's just so delicious.
They always make excellent coffee and snacks, and I regularly buy a bag to brew at home. The Irongate team are brilliant and extremely helpful, especially Alex who no longer works front of house, but has always done over and above to make the experience perfect. Thanks again
7 november 2022
Omdöme utan inbjudan
Svar från BEAR
Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D
Hot chocolate was lovely and so was the…
Hot chocolate was lovely and so was the chocolate brownie
The downside was that the table was not clean neither was the seating. We moved tables twice to find the same issue
29 oktober 2022
Svar från BEAR
Thank you for taking the time to review us, however I'm sorry to hear that there were a couple of improvements to be made that would have made your visit more positive.
As a brand, we set high standards of cleanliness and service, and tables being left dirty definitely doesn't meet these standards. Please rest assured that I will pass your comments on to our Store Management for them to look in to with their team and make sure that details like this aren't being neglected.
I really hope that this hasn't caused you to lose faith in us completely and you'll come back to give us the opportunity to show you our commitment to the high brand standards we set that have earned us such a great local reputation!
Beautiful location and unique…
Beautiful location and unique experience. It was so nice to go somewhere completely different to the norm. We visited on a Friday night and ordered a bottle of prosecco, followed by food. We ordered a few different plates and shared between us - Chipotle tacos, chorizo tacos, spicy tato tots and chorizo pizza - all were absolutely delicious! We also had cocktails afterwards. I thought the value for money was spot on. The waiting staff were really helpful and friendly. We'll be back!
11 november 2022
Omdöme utan inbjudan
Svar från BEAR
Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D
Svar från BEAR
Thank you! It's so fab to hear that you enjoyed everything you tried and our wonderful team made you feel so welcome. We can't wait to see you again soon! :)
Expensive Fungus!
Only gripe I really had was paying £2 for herbed mushrooms as an extra side, but I literally got 2 mushrooms with no butter, or herbs or anything. Just seemed VERY expensive for not very much. Apart from that, everything else was fine.
1 november 2022
Svar från BEAR
Thanks for the review and feedback - I'm sorry that you felt a little underwhelmed by the side of mushrooms you were served.
As you can see from many of our previous reviews, we receive lots of compliments on the quality and value of our food, so I can only apologise that your experience with us didn't meet up to our usual high standards. Please rest assured that I will pass your comments on to our Group Head Chef for him to look in to with the team.
Nevertheless, it's great to hear that you enjoyed everything else about your visit! I really hope you'll come back to try some other goodies from our menu very soon. :)
Svar från BEAR
Oh this is so great to read! Thank you for the lovely review, we're already looking forward to your next visit! :D
2nd visit disappointed with portions
2nd visit disappointed with portions, thanks for the reply I may return but only for coffee
5 november 2022
Omdöme utan inbjudan
Svar från BEAR
Thanks for taking the time to review us, however I'm sorry that you felt a little let down by your experience with us recently. Please rest assured that we will pass your feedback on to our Store Management & Product Development team to ensure that everything we serve is being made to spec and meets the high brand standards that we set.
I really hope this hasn't caused you to lose faith in us completely and you'll come back to try some of the other goodies on our menu soon!
The coffee and the service was great
The coffee and the service was great. I just ended up buying coffee the same time I’d go shopping and now I have enough for a lifetime. It’s not to say it’s the end of our journey but it’s at a halt.
6 november 2022
Svar från BEAR
Ah this is so amazing to read! Thank you so much for the great feedback, we're so chuffed to hear that you had a great time and you love our coffee as much as we do! :)
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