Belloise Realty Omdömen 36

TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

We reserved a unit at Tampa's Tropic Terrace and arrived around 3:30 PM. After unloading all our belongings, we headed out for dinner. When we returned, the digital keypad on the door was completely... Se mer

Betygsatt 5 av 5 stjärnor

First let me say that this was the second time renting "Water Lovers Paradise" The home is on the Intercoastal waterway. We saw dolphins every day, enjoyed the heated pool, the home was clean, quiet... Se mer

Betygsatt 5 av 5 stjärnor

I've been using Belloise Realty for the last 6 years for short term rentals. They're rental properties are always very well maintained and well equipped. The company is easy to rent from, they're webs... Se mer

Betygsatt 5 av 5 stjärnor

We like the location. We enjoy the picnic table area and using the grill and the option to use the common room. We thought it would be nice if there were some games to play like Jenga or Connect Four.... Se mer

Företagsinformation

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  2. Fastighetsförvaltning

Skrivet av företaget

Belloise Realty is a family owned and operated real estate brokerage with over 20 years of experience in in the property management industry. We specialize in residential and commercial real estate, as well as property and association management.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

36 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 1 av 5 stjärnor

Bad Service

We reserved a unit at Tampa's Tropic Terrace and arrived around 3:30 PM. After unloading all our belongings, we headed out for dinner. When we returned, the digital keypad on the door was completely unresponsive. It took a frustrating three hours before someone finally arrived with the keys to let us in. The next day, they attempted to replace the batteries, but the keypad still didn’t work, so we had to rely on the keys. Unfortunately, that evening, the key also stopped working. Despite calling multiple times, no one came to assist us! We ended up entering through a bathroom window that had been left slightly ajar.
Belloise not only refused to offer any compensation or even an apology, but their communication was shockingly rude.

10 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Clearwater stay

We had severe issues with our stay, but believe this company is committed to improving, and has made things right with us as a customer.

20 februari 2024
Omdöme utan inbjudan
Logotyp för Belloise Realty

Svar från Belloise Realty

Hi Ricky,

Before we address the review of your rental experience, we want to clarify that Belloise Realty and Belloise Realty Vacation Rentals operate as separate entities. Belloise Realty Vacation Rentals was rebranded at the beginning of March, 2024, to become Florida Vacation Rental Company. This is why you'll notice a change between when you departed in February vs now.

Thank you for taking the time to provide your feedback. We appreciate all comments, as they help us improve the experience for future guests. We take guest safety and satisfaction very seriously.

It appears you were the additional guest of a primary reservation holder by the name of Madison B*****-S******. Our rental office does not have any record of a Ricky Sorrell, as Madison did not include your information when booking.

The rental Madison booked was called Captain's Quarters. The Airbnb listing can be found here: https://airbnb.com/h/captains-quarters-clearwater

It appears your review is retaliatory, as our rental office provided Madison with public feedback on Airbnb regarding their unexpected request for a substantial refund after check-out. We cited that this was a breach of contractually obligated protocol outlined in the rental contract Madison signed before check-in.

Madison's reservation totalled $1,309.50 on our end. Note, this might differ from what was actually paid, as Airbnb has additional fees that we do not receive. After departing, a refund request of $900 was submitted by Madison. This was nearly 70% of the rental rate requested.

We've stated that this refund request was unexpected by our team, as we were not made aware of any concerns throughout your stay. It was even more surprising, as your party took the time to add an additional night to your stay, but still did not mention you had concerns until after you had already departed.

As you were just an additional guest of the primary reservation holder, we understand that you might not have had the opportunity to review the rental contract that Madison signed. We cannot tolerate disregard for the contract. It clearly outlines the procedures for addressing any issues that may arise during your stay, including those related to maintenance. As per the agreement, any concerns require immediate notification to our office so we can promptly address them and find a solution together. It is outlined that your concerns are not immediate grounds for monetary compensation, as our office will have the opportunity to remediate the concern first.

Given the lack of communication regarding the issues you faced during your stay, your refund request was ultimately not approved.

A change in paint color, fixtures, or furnishings are not grounds for substantial monetary compensation upon check-out. These are items that are subject to change at any time in a high turnover vacation rental. A professional photographer will not be sent to update images every time items such as these are changed.

Our on-call maintenance contractor would have happily repaired any closet doors, TV mounts, installed a new smoke detector, etc. We also have contractors who could have been sent promptly to assess the outlets or inspect the AC.

It is of equal importance to note that the guest who checked-in shortly after you departed left the unit a 5-star review. It simply said "great location for a great price," which can be seen publicly on the Airbnb listing. While we don't discount the fact that Captain's Quarter's did not meet your expectations, it is important to note that your review is far from the norm. Madison's review is currently our only non 5-star on this Airbnb listing.

In parting, we encourage guests to familiarize themselves with the terms of their rental contract before arrival, and to communicate any concerns immediately to our staff. This allows us to address issues promptly and ensure a comfortable and enjoyable stay for all guests!

Betygsatt 5 av 5 stjärnor

Great mother/daughter vacay

March 2023 was my daughter's and my 2nd stay at tropic terrace. Allison is always helpful with any questions, and the condos are always spotlessly clean and inviting. The grounds are clean and lush with flowers. The poolnis great and it's a very short walk to the gulf. We're coming back in 2024!

12 mars 2023
Betygsatt 1 av 5 stjärnor

Locked out, no service

We got a unit in Tropic Terrace in Tampa. We unloaded all our stuff on arrival 530PM and went to dinner. Upon return the digital keypad was dead. It took 3 hours before someone came to let us in with a key. The next day they replaced the batteries but couldn't get it to work. So we used the key. But that evening the key didn't work. We made multiple calls but no-one ever showed up! We actually broke in thru the bathroom window, which had been left open a crack.
Belloise refused to compensate us, refused to apologize and was quite rude in their communications.

8 februari 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

The home is nicely decorated.

The home is nicely decorated and the Alexa features are fun. Very welcoming however, there are a few things that could be better. The countertops in the kitchen were very dusty. The bedroom and bathroom Floors needed to be mopped. There was a very strong smell of cat urine in the garage. The master bedroom smelt like cat also.

10 januari 2024
Betygsatt 5 av 5 stjärnor

Location was great

Location was great. Place was clean. Belloise was informative and responsive. Very pleased with my whole experience with them. Dont hesitate booking with them. Loved my trip to Clearwater beach and the property was a big part of it.

3 november 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautiful home with Heated Pool

House was very clean and had everything you needed. Pool was heated and all furnishing were well maintained. Location to restaurants and beach were great. Booking agent was easy to communicate with.

16 november 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing place with a great location

Amazing place with a great location! Everything is just steps away( coffee shops, pharmacy, liquor store and etc). The condo itself is so clean and cozy. Th pool was great too. And they have all needs for the beach! Definitely we are coming back. Thank you.

17 november 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very Accommodating

We had a lovely stay in Tropic Terrace 15. It had everything we needed for a nice weekend getaway. The team was able to help us get a later checkout after some changes with our flight and we were very thankful for that.
We did try calling to see if we could get into the room early as well, and we had to call a few times times before getting through, but ultimately they were able to help and make our stay very enjoyable. Very accommodating.
We also got engaged during our stay, so this vacation will be one I always remember!!
I highly recommend staying at Tropic Terrace. This was our second time and most likely not the last.

16 november 2023
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Lovely spacious place with great views for a wonderful beachside vacation

It's a lovely place with spacious rooms, very nice, and clean. We especially enjoyed the great views, spectacular sunsets over the Gulf, sitting out on terrace, cooking in the kitchen, and super comfy king-sized bed. It should easily get a five star review but a few things need to be addressed that we'd like to see fixed before our next trip back. The vertical blinds in the great room are in horrible condition and need to be replaced with something better that provides privacy and easily opens up for the great views, such as lightweight panel curtains with grommets. A big hole in the dining area baseboard needs repaired. The kitchen sink handle needs a set-screw to stop it from falling off. All things considered, we plan to return as we loved this unit and enjoyed a wonderful beachside vacation.

16 november 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Time

First let me say that this was the second time renting "Water Lovers Paradise" The home is on the Intercoastal waterway. We saw dolphins every day, enjoyed the heated pool, the home was clean, quiet and very close to restaurants. We cannot wait to rent this home again from Belloise Realty, they checked on us to be certain we were satisfied, very professional service and easy to book.

4 november 2023
Betygsatt 5 av 5 stjärnor

Professional & knowledgeable

I've been using Belloise Realty for the last 6 years for short term rentals. They're rental properties are always very well maintained and well equipped. The company is easy to rent from, they're websit is user friendly, the staff is very knowledgeable, always professional and questions are always answered in a timely manner. This is why I continue to rent from them.

5 november 2023
Betygsatt 5 av 5 stjärnor

Very Helpful

Belloise Realty found us another room on short notice when our flight was cancelled due to inclement weather.

23 februari 2023

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