Having researched for a replacement for my Acacia espresso scale, I settled on an Varia Aku Pro scale. Bean Bros had a very competitive price and reasonable delivery costs, so I bought from them. Sc... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Habe Viktor und Tobias beim Frankfurter Coffee Festival in Frankfurt kennenlernen dürfen. Ihre Expertise und Liebe zum Kaffee haben mich nachhaltig beeindruckt. Leider hatte ich zu dem Zeitpunkt mein... Se mer
Företaget har svarat
Living in the Netherlands i ordered the varia vs6, some burrs and a scale from my Danish neighbors BeanBros. Was a bit unlucky with the unit which was broken. No problem though, customer support was a... Se mer
Articles came exactly as expected, well packaged and I am in Love with my new Varia VS4. Delivery towards Germany tho took some while (about 2 Weeks) But from shipping Details due to late shipping at... Se mer
Företagsinformation
Skrivet av företaget
We are fuelling coffee businesses and coffee lovers with some of the world's most incredible coffees and coffee equipments.
Kontaktuppgifter
Amaliegade 6, 1256, København, Danmark
- support@beanbros.co
- beanbros.co
4,2
Bra
313 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 9 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A genuine, kind company
A genuine company.
Ordered the Varia Flo dripper. It happened to be failing. After contact with both Varia and BeanBros, sending some photos and video of the issue, I’ve been sent a new dripper.
Kind support.
2 maj 2025
Omdöme utan inbjudan
Svar från Bean Bros
Hi Joost,
Really appreciate you taking the time to leave this; thank you!
Sorry again that the first dripper didn’t work out, but we’re super happy we could get it sorted for you without too much hassle.
Big thanks as well for sending the pics and video made everything way easier. Hope the new Varia FLO is treating you well and your brews are tasting great!
If anything ever comes up, just give us a shout. 😊
Cheers,
Bean Bros Team
Easy purchase and friendly support
Ordered a Varia VS6 grinder and Varia kettle. Communication was clear and helpful. Had a good, geeky correspondence with Kim from support about the products. Everything was handled without any issues. Would consider buying from them again.
28 april 2025
Omdöme utan inbjudan
Svar från Bean Bros
Hi,
Thanks a ton for the lovely review, really means a lot! 😊
So glad you enjoyed the whole experience (and yes, we’re always up for a good geeky coffee chat ☕️).
It’s awesome to hear you’d shop with us again! We’re here anytime you need anything or just feel like nerding out over gear.
Enjoy your Varia setup and happy brewing!
Cheers,
Bean Bros Team
Good customer experience and the service itself
I personally had a very good experience both with the subscription itself and with solving any issues. My main point of contact, Kim, was extremely helpful and kind in that regard.
22 april 2025
Omdöme utan inbjudan
Svar från Bean Bros
Hi Llia,
Thank you so much for the kind words — We really appreciate it! 😊
It means a lot to hear that you've had a good experience both with the subscription and with our support. We're really glad we could help — and it was a pleasure chatting with you!
Thanks again for taking the time to leave a review, and for being part of the Bean Bros community. We’re always here if you need anything!
Warmest regards,
Bean Bros Team ☕
Perfect service & friendly approach
One year ago I ordered Varia VS3 from Bean Bros, delivery was fast and my grinder works still perfect. Recently I wanted to make an upgrade, so I decided to buy Varia VS6. Having a nice previous experience, I made my order from Bean Bros again. Delivery was very quick. On the day my new VS6 arrived, Spring Sale has been lauched offering the grinder for a better price. After contacting customer service, I received a gift card for the price difference, which made my purchase even happier experience. Also my previous questions on burrs upgrade were answered with friendly and personalised approach. Thank you guys for everything, you are doing a good job with your customers!
9 april 2025
Omdöme utan inbjudan
Svar från Bean Bros
Hi Roman,
Wow — thank you so much for this lovely review! It really means a lot that you came back to us for your VS6 after having a good experience with the VS3.
We're so happy we could make the timing of the Spring Sale work out for you — those things always seem to land just after the order, so we’re glad we could offer the gift card and keep the good vibes going 😊
Also, it’s great to hear that our answers around the burr upgrades were helpful — we always try to keep it personal and straightforward, so thank you for noticing that.
Thanks again for the kind words and support — and of course, enjoy your upgraded setup!
All the best,
Bean Bros Team ☕✨
Hurtig levering og god service
Bestilte en kaffekværn og vægt fra dem med tanken om at der nok gik lidt tid med levering. De overraskede virkelig, da jeg allerede samme dag kunne se at ordren var registreret hos PostNord, og at jeg dagen efter stod med min bestilling. Mega fedt!
Desværre måtte jeg hurtigt bagefter skrive til dem, magneten i den tilhørende dosing kop (til kværnen) var faldet ud da jeg åbnede pakken. Dette har intet med beanbros at gøre, det er udelukkende en fejl fra Varia's side. Men Beanbros svarede med det samme, bad mig tage et par billeder, og allerede samme dag har de sendt en ny dosing kop min vej. Det er sgu da service!
Min oplevelse er at de svare hurtigt, tager henvendelser seriøst og svare altid i en respektfuld tone :)
10 april 2025
Omdöme utan inbjudan
Svar från Bean Bros
Tusind tak for din fantastiske anmeldelse! 🙏
Det betyder virkelig meget for os at høre, at du havde en god oplevelse – både med den hurtige levering og med vores kundeservice. Vi gør altid vores bedste for at hjælpe hurtigt og ordentligt, og det er skønt at høre, at det blev værdsat 💙
Tak fordi du valgte os – og rigtig god fornøjelse med både kværn og vægt!
Vi er her, hvis du får brug for noget som helst.
De bedste hilsner,
Team Bean Bros ☕
Very good service and fast shipping
26 mars 2025
Svar från Bean Bros
Thank you so much for your kind words! 🌟
We're happy to hear you had a great experience with our service and shipping. If you ever need anything else or have questions down the road, we’re always here to help!
Enjoy your coffee journey! ☕😊
– The Bean Bros Team
Svar från Bean Bros
Thanks a ton for your feedback! 🙌
We’re so glad everything went smoothly and that your order arrived quickly.
If there’s ever anything we can help with, don’t hesitate to reach out.
Enjoy & take care! ☕✨
– The Bean Bros Team
Delivery was very slow but support was…
Delivery was very slow but support was excellent!
19 mars 2025
Svar från Bean Bros
HI,
We're really sorry to hear the delivery took longer than expected — but super glad our support team could make up for it 💪
If there's ever anything else we can help with, we're just a message away!
– The Bean Bros Team ☕
Ordered a VS3 grinder that was…
Ordered a VS3 grinder that was delivered quickly. Unfortunately after a little bit than a year the motor gave up. Contacting Bean Bros was quick and painless and although it took a little bit to be able to send the grinder to them, they had a good explanation and after less than 1 week it was right back and working even better than new.
21 mars 2025
Omdöme utan inbjudan
Svar från Bean Bros
Hi,
Thank you so much for your kind words and understanding! 🙏
We’re really glad we could get your VS3 back in action — and even better than before! Thanks for your patience throughout the process and for trusting us to make it right. Here's to many more smooth and flavorful grinds ahead! ☕⚙️
– The Bean Bros Team
Top Service!
Die Lieferung unserer neuen Espressomaschine hat aufgrund des Herstellers deutlich länger gedauert als erwartet.
Aber die Kommunikation zu Bean Bros war immer super freundlich, sehr schnell und extrem hilfreich. Speziell Kim hat mir immer direkt geantwortet und alles möglich gemacht, damit wir schnell an unsere Maschine gekommen sind.
Espressobohnen gab es dann auch zum probieren - sehr lecker!
100 % Weiterempfehlung :)
14 mars 2025
Omdöme utan inbjudan
Svar från Bean Bros
Hi,
Vielen, vielen Dank für dein großartiges Feedback! ☕️✨
Es freut uns riesig zu hören, dass du mit unserem Support – und ganz besonders mit Kim – so zufrieden warst, auch wenn sich die Lieferung verzögert hat. Wir wissen deine Geduld sehr zu schätzen und freuen uns, dass die Maschine endlich bei dir ist – inklusive leckerer Bohnen zum Starten natürlich 😄
1000 Dank für die Weiterempfehlung – das bedeutet uns viel!
– Dein Bean Bros Team
Rigtig imødekommende mennesker og…
Rigtig imødekommende mennesker og rigtig god service.
23 mars 2025
Omdöme utan inbjudan
Svar från Bean Bros
Hej,
Tusind tak for de varme ord! 💙
Vi er glade for at høre, at du har haft en god oplevelse med os – det betyder virkelig meget.
Du er altid velkommen tilbage hos Bean Bros, næste gang kaffehylden skal fyldes op ☕️
– Team Bean Bros
Excellent after sale
Almost two months ago, I reached out to BeanBros customer service regarding the purchase of the Varia VS6. Having been disappointed by other distributors, I asked quite a few questions. They responded promptly to all of them. I ordered the grinder, but in the end, it didn’t deliver on what Varia promises, so I decided to contact BeanBros. They responded immediately, trying to find a solution to my issue. The final solution they offered was to return the grinder and get a refund. So I returned the grinder after two months, and they refunded my money. Highly recommended!
20 mars 2025
Omdöme utan inbjudan
Svar från Bean Bros
Hi,
Thank you so much for taking the time to leave this thoughtful review! 🌟
We're really happy we could support you throughout the process — even when things didn’t quite work out with the product.
Your trust means the world to us, and we’re always here to help make sure your coffee experience is the best it can be ☕💙
Don’t hesitate to reach out again anytime!
– Team Bean Bros
servizio eccellente
Ho acquistato da beanbros e sono rimasto pienamente soddisfatto! La piattaforma è intuitiva e facile da usare, con una vasta scelta di prodotti di nicchia per il caffè a prezzi competitivi. L'ordine è stato imballato alla perfezione, proteggendo ogni articolo in modo impeccabile. Inoltre, la spedizione è stata rapidissima, superando le mie aspettative. Un servizio eccellente sotto ogni aspetto, sicuramente tornerò ad acquistare!
8 mars 2025
Svar från Bean Bros
Grazie mille per la tua bellissima recensione! 🙏
Siamo davvero felici che tu abbia avuto un’esperienza così positiva con noi — dalla scelta dei prodotti fino alla spedizione.
Ci fa piacere sapere che tornerai a trovarci! Ti aspettiamo sempre con tante novità e caffè di qualità ☕✨
A presto!
– Il team Bean Bros
Great customer service
Great customer service. Their selection is phenomenal. I really recommend Beanbros to a coffee enthusiast.
18 mars 2025
Omdöme utan inbjudan
Svar från Bean Bros
Hi Keunho,
Thank you so much for your kind words! ☕✨ We're thrilled to hear that you had a great experience with our customer service and that you love our selection. It truly means a lot to us!
If you ever need any recommendations or have any coffee-related questions, we're always here to help. Enjoy your brews, and we look forward to serving you again!
Happy brewing,
The Bean Bros Team
Outstanding service
I had a problem with my otherwise great coffee grinder (which was delivered very quickly, by the way). The service was absolutely perfect: quick and personalized responses instead of standard texts, and very, very friendly. It couldn't have been better, and the grinder is working perfectly again. Many thanks to the team.
7 mars 2025
Omdöme utan inbjudan
Svar från Bean Bros
Hi Tim,
Thank you so much for your wonderful feedback! ☕✨ We're happy to hear that you had a great experience with our service and that your grinder is working perfectly again. We always strive to provide quick, personalized, and friendly support, so it truly means a lot to hear that it made a difference for you.
If you ever need anything in the future, we're always here to help. Enjoy your coffee and happy brewing!
Best,
The Bean Bros Team
Amazing service.
Amazing service.
For an lagom casa grinder, with very good service.
3 mars 2025
Omdöme utan inbjudan
i will definitely recommend BeanBros!
i will definitely recommend BeanBros!
17 februari 2025
Omdöme utan inbjudan
Svar från Bean Bros
Hi Christoph,
Thank you so much! 😊 Your recommendation means the world to us. We're thrilled to have you as a valued customer and look forward to serving you again. Enjoy your coffee journey! ☕✨
Best,
The Bean Bros Team
Tolle Brand
Habe Viktor und Tobias beim Frankfurter Coffee Festival in Frankfurt kennenlernen dürfen. Ihre Expertise und Liebe zum Kaffee haben mich nachhaltig beeindruckt. Leider hatte ich zu dem Zeitpunkt mein Equipment schon direkt bei Varia bestellt, was ich heute anders machen würde. Freue mich schon, im September wieder ihren Stand besuchen zu können :)
19 februari 2025
Omdöme utan inbjudan
Svar från Bean Bros
Hej Felix,
Vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass dich Viktor und Tobias beim Frankfurter Coffee Festival beeindruckt haben. Schade, dass du dein Equipment bereits bestellt hattest – aber vielleicht ergibt sich ja beim nächsten Mal die Gelegenheit! Wir freuen uns darauf, dich im September wieder an unserem Stand begrüßen zu dürfen. ☕✨
Beste Grüße,
Dein Bean Bros Team
Katastrophale Retoure
Bean Bros agiert hier als Großhändler und Garantiepartner für Varia Produkte.
Ich habe eine Kaffeemühle über einen kleineren Shop bestellt gehabt. Da Bean Bros für die Garantie auf Varia Produkte in Deutschland zu ständig ist bin ich an sie vermittelt worden, nach dem sie selbst mehrere Wochen gebraucht haben um auf den Händler zu reagieren.
Ich habe bereits Anfang Januar meine Mühle eingesendet. Seit dem warte ich stetig auf Updates und bekomme keine.
Auf Nachfrage werden sich selbst immer wieder Fristen gesetzt, wann ich eine genaue Info bekomme. Keine dieser wurde bislang eingehalten.
Nie wieder Produkte, welche mit Bean Bros zusammenhängen
17 februari 2025
Omdöme utan inbjudan
Svar från Bean Bros
Lieber Tom,
Wir entschuldigen uns aufrichtig für die Verzögerungen und verstehen vollkommen, dass dies frustrierend für Sie ist. Bitte seien Sie versichert, dass wir Ihr Anliegen sehr ernst nehmen und die Situation genau verfolgen.
Obwohl wir nicht der direkte Händler Ihrer Mühle sind, möchten wir sicherstellen, dass Sie die Unterstützung erhalten, die Sie benötigen. Wir haben bereits an einer Lösung gearbeitet und können Ihnen nun eine Ersatzmühle anbieten.
Wir verstehen, dass die lange Wartezeit nicht ideal ist, und schätzen Ihre Geduld sehr. Unser Ziel ist es, den bestmöglichen Service zu bieten, und es tut uns leid, dass wir Ihre Erwartungen in diesem Fall nicht erfüllen konnten.
Falls Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, uns zu kontaktieren.
Beste Grüße,
Ihr Bean Bros Team
Absolutely in love with Bean Bros
Absolutely in love with Bean Bros coffee! Their beans have such wonderful fruity aromas and complex flavors—I can’t get enough.
What really sets them apart, though, is their outstanding customer service. I first discovered them at the Coffee Festival in Frankfurt and wanted to order their Ethiopian coffee. Unfortunately, it was sold out at the time, but they reached out to me as soon as it was back in stock.
That’s what I call service! Highly recommended.
10 februari 2025
Omdöme utan inbjudan
Svar från Bean Bros
Hi Clara,
Wow, that’s amazing to hear! We’re so happy that you appreciate our coffee and the flavors we carefully select. It truly means a lot to us.
We always strive to provide the best experience for our customers, so it’s great to know that our service made a difference for you. We love being part of your coffee journey, and we’re thrilled that you got to try the Ethiopian coffee after all!
Thank you so much for your kind words and recommendation. We look forward to bringing you more delicious coffee in the future!
Happy brewing! ☕
The Bean Bros Team
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