I reached out for a quote on a firetable. Kathleen Taggert got in touch and was very helpful and responsive. When I finally placed the order, the delivery was very prompt and professional, with the... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The Broil King Keg Cover I purchased arrived without any issues and it is better quality than I expected for the price. I am very satisfied.
Företaget har svarat
Miscommunication on the item description. One person tried to charge us for returning order mixup.Lost order at one point Another fixed it, so frustrating. Seemed that there were different departments... Se mer
Företaget har svarat
Dwane, Thank you for the exceptional service during my visit yesterday. I’m from Wisconsin, and every year when I come to Ottawa, Capital BBQ is a must-stop destination. You and the team alway... Se mer
Företaget har svarat
Företagsinformation
Om Capital BBQ (BBQing.com)
Skrivet av företaget
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Our promise to you
Skrivet av företaget
- We're committed to our customers!
- From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
- Quality you can trust
- Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
- Trusted across Canada
- For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.
Lowest Price. Guaranteed.
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
- Share proof of the lower price (photo, screenshot, or URL).
- Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
- Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.
What’s not eligible
- Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
- Items not sold and shipped by an authorized Canadian retailer.
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
Kontaktuppgifter
12 Grenfell Crescent, K2G 0G2, Nepean, Kanada
- 1-800-606-7879
- support@bbqing.com
- bbqing.com
Free Shipping on $999+ Orders
4,7
Utmärkt
3 tn omdömen
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Purchased, fully paid and took more than 6 weeks to get it delivered
I purchased and fully paid for the newer Weber BBQ model on in mid May. 3 weeks later without any updates, I called the customer service to change to a Napoleon similar model and they assured me that it would be delivered within 3-4 days. After a week without any updates on the tracking number, I called again numerous times to get information related to the delivery and they never sent back any updates.
Day & Ross responsible for the delivery had received my order in a warehouse near Montreal and took more than 3 weeks to deliver the package at my home. I requested to move the package in my backwards and the driver refused.
I was not satisfied with my delivery experience and would recommend to buy closer to your house where I was able to get the same product at the same price!
2 juni 2025
Svar från Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review. I'm so sorry to hear that you had a bad experience with us. Can you please give me a call (Kathleen) at 613-228-0009 ext 227 so we can chat about your experience.
Svar från Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are so happy to hear that you had a good experience. Happy Grilling!
Svar från Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review. We appreciate your kind words and your support. We look forward to seeing you soon. Happy Grilling!
Good communication .Responded fast with…
Good communication .Responded fast with my concerns .Stress free ordering process.
Will order from them anytime
5 juni 2025
Svar från Capital BBQ (BBQing.com)
Wow Thank you so much for taking the time to leave us such a nice review. We appreciate your kind words and you supporting our local family business. Happy Grilling!
recu la piece exacte de remplacement…
recu la piece exacte de remplacement pour mon bbq napoleon et rapidement
28 maj 2025
Svar från Capital BBQ (BBQing.com)
Nous sommes ravis d'apprendre que vous avez trouvé la pièce que vous recherchiez. Nous vous souhaitons une excellente saison de grillades.
Not a very good company they did not…
The company, even though I had some ups and downs with him ended up following up with me and showing me they truly care which meant a lot to me. I’ve never had that with any company to this day so I greatly appreciate it.
27 maj 2025
Svar från Capital BBQ (BBQing.com)
Thank you for taking my call this afternoon Sam. Again, I apologize for the experience you had with us, and I hope you give us another chance. As promised if you need anything please don't hesitate to reach out to me (Kathleen-CSR Manager) directly at 613-228-0009 ext 227.
Good service !
Good service !! Much appreciated the delivery. Friendly and courteous.
Thank you
3 juni 2025
Svar från Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review. We appreciate your kind words and your support. We look forward to seeing you soon. Happy Grilling!
Only after the purchase we were made…
Only after the purchase we were made aware that the product was sold out. However, it was quickly restocked after a week or two.
3 juni 2025
Svar från Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review. We apologize for the inventory not being updated on the website. We are working on it daily to ensure that it's accurate. Happy Grilling
Highly satisfied
Highly satisfied. High-quality product, reasonable price and fast shipping. What more can I ask for?
3 juni 2025
Svar från Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are so happy to hear that you loved your experience with us. We appreciate you supporting our local business very much. Happy Grilling
Item was delivered very quickly & so…
Item was delivered very quickly & so far seems to be of great quality.
2 juni 2025
Svar från Capital BBQ (BBQing.com)
Thank you so much for leaving us a review! We are thrilled to hear you enjoyed your experience with us. We appreciate you supporting our local family business. Happy Grilling
Svar från Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We appreciate you supporting our local family business very much. Happy Grilling
Fast shipping basically outside of that…
Fast shipping basically outside of that I didn't have any customer support experience
2 juni 2025
Svar från Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We appreciate you supporting our local family business very much. Happy Grilling
Great service
Great service, they were accomodating with modifications to my order and promptly responded to my questions.
23 maj 2025
Svar från Capital BBQ (BBQing.com)
Thank you so much for leaving us a review! We are thrilled to hear you enjoyed your experience with us. We appreciate you supporting our local family business. Happy Grilling
Great place to getting anything bbq…
Great place to getting anything bbq related. Very knowledgeable and fast service.
30 maj 2025
Svar från Capital BBQ (BBQing.com)
Thank you so much for leaving us a review! We are thrilled to hear you enjoyed your experience with us. We appreciate you supporting our local family business. Happy Grilling
Great service and fast shipping!!!
Great service and fast shipping. Like always, very happy with the replacement parts i can find on this site. You are noticed at each steps of the process.
29 maj 2025
Svar från Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are so happy to hear that you loved your experience with us. We appreciate you supporting our local business very much. Happy Grilling
Very good experience
You can find anything you need for you bbq at bbqing.com, they also give you quickly advice by phone if needed.
29 maj 2025
Svar från Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are so happy to hear that you loved your experience with us. We appreciate you supporting our local business very much. Happy Grilling
Good service
Good service, good product. Napoleon BBQ Rogue 425 stanless is the Best of the Best .
29 maj 2025
Svar från Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are thrilled to hear you are loving your new BBQ. We appreciate you supporting our local family business. Happy Grilling
Svar från Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are so happy to hear your part fit perfect at a reasonable price and fast shipping. Happy Grilling
Awesome bbq cover!
This bbq cover is by far the best option… no Velcro straps, thick material and feels durable. Also cheaper than the brand name equivalent, which was garbage.
26 maj 2025
Svar från Capital BBQ (BBQing.com)
We’re absolutely thrilled to hear you’re loving your BBQ cover! Your support means the world to our local family business — we truly appreciate it.
Svar från Capital BBQ (BBQing.com)
Thank you so much for leaving us a review! We appreciate you supporting our local family business.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.