We bought our kitchen worktop Minerva from BBK. As they were the cheapest online. The customer service was outstanding (Thank you Jules!). The product arrived in perfect condition. We will... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great communication from this company, especially Jules. I could choose my delivery and was advised when the delivery was on its way and the driver contacted when he was close by. I ordered Mirostone... Se mer
I had a really bad experience with this company. Ordered worktops around October last year. Expect delivery was early December. Got told a week after delivery date that they would now be due around e... Se mer
Företaget har svarat
Ordered and paid for Maia worktops inc £75 delivery charge ,which was the stated delivery charge for my postcode , website states in stock 7-14 days. After 14 days I emailed to chase the order to be t... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Online Stores Ltd (previously known as BBK DIRECT). (Please note that the website domain has changed ownership). The UK leader in home improvement products, delivering expert advice, information and top quality low priced products
Kontaktuppgifter
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 86 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Company failed to deliver the work tops…
Company failed to deliver the work tops on the scheduled date giving very little notice. The kitchen fitter was booked in so this caused some issues.
Nightmare so far
Nightmare so far! I placed an order for acrylic shower panels 6 weeks ago- the website quoted 7-14 working days for delivery however I still have not received my order and have no delivery date. While the staff have been friendly, no one is able to tell me when I am going to receive my order still and they just blame the manufacturer. Happy to revise my review once this gets resolved.
Good communication and prompt delivery
Excellent customer service Ordered some shower panels
Ordered some shower panels, the company picked up that I had ordered the wrong adhesive and got in contact to order the correct one. They were also very helpful in completing a form to ensure the panels were printed in the correct matching order. Excellent customer service.
Customer service was fantastic
Customer service was fantastic, especially Hayley who sorted a really quick delivery and Kylie who assisted with an additional order!
Highly recommend and would use again
Great customer service, highly recommended.
Competitive price for what I needed, delivered on time. Great customer service! Would highly recommend.
Appalling service and no refund
Appalling service. Slow responses. I cancelled the order after several days of chasing due to no stock - this was not communicated by them. I am entitled to a full refund which I’m still waiting for 10 days later.
This is a genuine review. Please consider carefully before using this company. It does NOT take 7-14 days to issue a refund in this day and age.
nice quick delivery items were all in…
nice quick delivery items were all in stock price was good too.
Always easy to contact
Always easy to contact, listened and responded kindly.
Easy to use. Thank you!
The second person I spoke to at your…
The second person I spoke to at your company was very rude and was always taking over me. Which is not acceptable as I was the customer. Still waiting on order to be completed as 1 item missing.
Will not return payment
They were unable to supply the product I ordered. Which I was informed of. However they will not refund the payment. The order was cancelled on the 24th May.
Product could not be supplied which I…
Product could not be supplied which I was notified after payment made. A refund promised but still has not happened 4 weeks later, service is appalling with operatives unable to help and not possible to speak with any one who can
Poor Service After asking a particular question…
After asking a particular question relating to the work top I was looking for I was told yes it Square edged but when it arrived it was intact a curved edge. I refused delivery and was then charged for the delivery. When I spoke to Kristen he said he was probably the one who told me it was square edged as he speaks to a lot of customers. So why did I have to pay delivery charges for his error?
Very professional!
Great communication and a great price! Friendly delivery driver who actually only lives a few streets away from me. Ordered on a Tuesday afternoon and was dropped off first thing on Friday a couple of days later. Brilliant service, thanks.
Fantastic from ordering to delivery
Fantastic from ordering to delivery. I placed the order online through the website but had a query, I emailed and quickly got a respond. The staff were very helpful both over the phone and over email. The delivery was organised with clear communication and on the day the driver was friendly and helpful.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








