Bazachi ltd Omdömen 

320
•
TrustScore 4 av 5

4,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Awful company, despite contacting them by WhatsApp, email and their own customer support form no one replied about our lost parcel. Apparently they respond within 2 hours - do not believe what the... Se mer

Betygsatt 5 av 5 stjärnor

I rarely leave reviews. I've recently ordered Beypazarı mineral water from Bazachi twice. I was quite hesitant about it at first, having read negative reviews; not to mention the product I'm ordering... Se mer

Betygsatt 5 av 5 stjärnor

I found Bazachi, after my online research! I have been online shopping with another company last 6 years, when I fed up their services and high price, I research another one and here I am. The... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Hello! I rarely write reviews. This was my first order. Perfect, precise packaging. Excellent products. The cheese is huge and delicious. In a separate cooler bag. My husband and I are planning... Se mer

Företaget har svarat

Företagsinformation

  1. Online-marknadsplats

Skrivet av företaget

Bazachi.com is a leading online retail company specializing in the sale of quality groceries across the United Kingdom. Established in 2019, we are dedicated to providing customers with convenient access to premium products while prioritizing freshness and customer satisfaction. Our curated selection of items encompasses pantry staples, fresh produce, gourmet treats, and specialty items, ensuring that every shopping experience meets the diverse needs and preferences of our clientele. With a commitment to excellence, transparency, and reliability, Bazachi.com has earned the trust of thousands of satisfied customers who rely on us for their grocery needs. Discover the convenience and quality of Bazachi.com today.


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

320 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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4,0

Alla omdömen

(320)

47 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Great quality food

Great quality food - so far did not come across any issue with their quality. Customer service amazing, quick delivery. Happy with their service! Thank you bazachi!

12 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Items not received despite delivery…

Edit; Company went above and beyond to rectify my missing delivery and sent replacement that day. Thank you for your first class customer care x

Items not received despite delivery company advising they would be delivered 1/3/25

26 februari 2025
Betygsatt 5 av 5 stjärnor

Quick delivery

Quick delivery. Item was very well packaged i.e. bubble wrapped and even an ice pack to keep the item cool!

23 februari 2025
Betygsatt 3 av 5 stjärnor

Unsuccessful purchase

The response was prompt and delivery promised in satisfactory time frame, giving estimated delivery time.
The item did not arrive.
Following email contact with the company seeking explanation, I was refunded the payment, without explanation.
I would have preferred the item resent.

25 januari 2025
Betygsatt 1 av 5 stjärnor

DO NOT BUY FROM THIS COMPANY

Have purchased cheeses twice now from this Company, both times the order was messed up. The second time they sent me two tins containing cheese that are bashed, one dented in on one side, the other dented in on both sides.
I advised them that I wish to return these for a replacement or just return and get my money refunded. They agreed to have them back and refund them. But they are doing nothing about getting them back. They say "when Evri gives them the returns label, they will give it to me" - this utter rubbish, a Company/individual simply prints the label off. They have NOT been forthcoming with the label, stating to me that they looked at the photos I sent to them and they consider "nothing wrong with the cans, and I cannot claim them damaged". I truly am concerned that I would ever get my money back from this organisation.
DO NOT BUY FROM THIS COMPANY! Their 'customer services' is downright disgraceful! You will not get treated well. If they regard the product ok then you just have to accept that. - this is wrong Trading Standards, and I will bring this matter to the Trading Standards Authority and report it. Traders have a duty NOT to sell products in dented cans, as there maybe tiny holes not visible to the naked eye contaminating the insides, as I am not well, I will not risk consuming this product. NEVER will purchase from these people ever again. Have every intention of reporting this Company to the Trading Standards Bureau.

Firstly, I DID NOT request immediate receipt of my order, THEY SENT IT when they did, and not at my request. As any future customer can see below, NO EFFORT made in getting the product back, and NOT addressed here in the reply. As stated they say a RETURNS label will be sent but NOTHING WHATEVER is being done to send it to get this product back to them. I wish I could load up photos here to show anyone thinking of buying anything from this Company, the photos do not show properly the extent of the dents in the cans. As I doubt very much that I would ever receive my money back from this organisation, I will show both cans to the Trading Standards people.

31 januari 2025
Omdöme utan inbjudan
Logotyp för Bazachi ltd

Svar från Bazachi ltd

Dear Reverend Finlay,

Thank you for reaching out and sharing your concerns regarding your recent order.

Firstly, we are delighted to hear that your order arrived the very next day, even though it was placed after our usual cutoff time. We always strive to provide the best possible service to our customers and ensure timely deliveries whenever possible.

Regarding your feedback about the product condition, we understand your concern and would like to clarify a few points:

The product you received appears to be intact based on the picture you provided, with no visible leaks or damage. As tinned products go through multiple stages of transit, it is not uncommon for slight dents to occur. Rest assured, this does not compromise the product's quality or safety.
Despite this, we aim to resolve all customer concerns promptly and professionally. We offered either a replacement or a refund to ensure your satisfaction, which we hope demonstrates our commitment to providing excellent service.
We believe constructive feedback is valuable, and we appreciate hearing your thoughts. However, we kindly request that feedback shared publicly remains fair and reflective of the full context, especially as our customer service rating is 4.4/5—an indication of the care we provide to all our customers.

If you would like, we are happy to share product images publicly for others to view and provide their opinions on similar matters. We also hope you enjoy the other product from your order, which you’ve decided to keep.

Thank you again for your feedback, and if you have any further questions or concerns, please don’t hesitate to reach out.

Best regards,
Abdulehed
Bazachi Ltd
Customer Support Team

Betygsatt 5 av 5 stjärnor

Fantastic selection

Fantastic selection of hard to get ingredients. Quality too and at a great price. Quick delivery so very happy with my first shopping experience with Bazachi but it won't be my last.

25 januari 2025
Betygsatt 1 av 5 stjärnor

Cancelled my order without any…

Cancelled my order without any correspondence as to why. If I hadn’t checked my bank statement I wouldn’t had known I had a refund? Perhaps in future a polite email explaining why?

30 december 2024
Logotyp för Bazachi ltd

Svar från Bazachi ltd

Dear Karron Lane,

Thank you for bringing this to our attention. It seems there was an error during our recent system update, and we sincerely apologize for any inconvenience caused.

We’ve already processed your refund for the Greenfields Aleppo Chilli, 75g (£0.85), and it should have reached you by now. If you have any further questions or concerns, please don’t hesitate to get in touch.

Kind regards,

Bazachi Ltd

Betygsatt 1 av 5 stjärnor

SCAM SITE! Item not sent and charged!

Update 2: Got an email on 8th claiming a refund had been sent. The a further email on the 9th, again claiming a refund had been sent. It is now 13th and there is no refund yet received. The situation just gets worse and worse!

Update: received a reply telling me the item had been sent (tracking showed this not to be true) and when I subsequently question this I got no further reply.

Received a dispatch notice swiftly from Bazachi but after a week I'd still not received my order. I then contacted Evri with the tracking number and they have informed me that, while a tracking number was generated, no parcel was ever dispatched to them. Very disappointed. I have contacted Bazachi but as of yet, I've received no reply.
Will be reporting to Action Fraud.

30 december 2024
Logotyp för Bazachi ltd

Svar från Bazachi ltd

Dear Heidi North,

We deeply regret the delay in the delivery of your item, which was due to the increased demand during the Christmas and New Year holiday period, causing transit issues at the Evri depot.

We have already issued a refund of £4.99 for your order. If the item eventually reaches you, please feel free to let us know.

We apologize for this experience and truly hope to have the opportunity to regain your trust in the future.

Kind regards,

Bazachi Ltd

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