Die Beratung von Herrn Halver war exzellent. Er hatte ein komplexes Fachwissen parat und konnte auf all meine Rückfragen bezüglich der Design-Klassiker entsprechend eingehen. Neben der fachlichen Kom... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Nachdem ich mich nicht entscheiden konnte, welche Leuchte ich mir bestellen sollte, wurde ich sehr angenehm beraten. Ich habe mich dann für die Wagenfeld WG24 entschieden. Die Leuchte kam nach... Se mer
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Für unsere neue Küche musste eine hängende Inselleuchte her. Als Design-orientierter Mensch hatte ich schon immer die Thonet Lum Leuchte im Blick. Wir haben uns für die XXL Leuchte entschieden. Angefa... Se mer
Företaget har svarat
I ordered one of the Bauhaus iconic lamps (Wagenfeld) the 8th April 2025 and received it today (13th December) after sending a dozen emails. Even when I eventually contacted the German Consumer Asso... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
What makes us unique? We are more than just an online store - We are the Bauhaus Knowledge and Commerce Platform, keeping the heritage and philosophy of the Bauhaus movement alive while offering modern shopping experiences. A growing community: we are proud to have over 3 million members worldwide who share our passion for Bauhaus and join us on this journey. Authenticity guaranteed: As an authorized Reseller of the top Bauhaus brands, our customers can be assured that they will receive only the best and most authentic products. Serving you worldwide: No matter where you are, we deliver our premium products worldwide, so you can enjoy the Bauhaus legacy wherever you are.
Kontaktuppgifter
3,9
Bra
78 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Schnelle Lieferung und tolle Beratung
Nachdem ich mich nicht entscheiden konnte, welche Leuchte ich mir bestellen sollte, wurde ich sehr angenehm beraten.
Ich habe mich dann für die Wagenfeld WG24 entschieden.
Die Leuchte kam nach kurzer Zeit an und ich bin sehr zufrieden.
25 mars 2026
Svar från Bauhaus Movement
Vielen herzlichen Dank für Ihre freundliche Bewertung! Es freut uns sehr, dass wir Sie bei der Auswahl unterstützen konnten und Sie sich für die Wagenfeld WG24 entschieden haben. Eine echte Bauhaus-Ikone. Umso schöner, dass die Lieferung schnell bei Ihnen war und Sie rundum zufrieden sind. Wir wünschen Ihnen viel Freude mit der Leuchte und freuen uns auf Ihren nächsten Besuch!
Alles super!
Die Beratung von Herrn Halver war exzellent. Er hatte ein komplexes Fachwissen parat und konnte auf all meine Rückfragen bezüglich der Design-Klassiker entsprechend eingehen. Neben der fachlichen Kompetenz war der Kontakt auch stets freundlich. Die Lieferzeit von 2 Wochen war überraschend kurz.
Gerne wieder!
16 februari 2026
Omdöme utan inbjudan
Svar från Bauhaus Movement
Vielen Dank für Ihre großartige Rückmeldung! Es freut uns sehr, dass Sie mit der Beratung durch Herrn Halver und unserem Service so zufrieden sind. Schön, dass auch die Lieferung schnell bei Ihnen war. Wir freuen uns schon auf Ihren nächsten Besuch!
Alles super, gerne wieder
Angenehme Produktberatung. Bestellung lief problemlos, kam auch ziemlich schnell an, kann ich nur empfehlen.
18 februari 2026
Omdöme utan inbjudan
Svar från Bauhaus Movement
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr, dass alles reibungslos geklappt hat und Sie mit der Beratung sowie der schnellen Lieferung zufrieden sind. Gerne wieder – wir freuen uns auf Ihren nächsten Besuch!
Shipping to Canada was pretty fast
Shipping to Canada was pretty fast, despite the long distance.
Really liking my new lamp and will order again soon!
29 december 2025
Omdöme utan inbjudan
Svar från Bauhaus Movement
Thank you very much for your great feedback! We’re happy to hear that the shipping to Canada went smoothly and that you’re enjoying your new lamp. We truly appreciate your trust and look forward to welcoming you again soon!
Bei Nachfrage schnelle und hilfreiche…
Bei Nachfrage schnelle und hilfreiche Antwort, schneller Versand.
10 december 2025
Omdöme utan inbjudan
Svar från Bauhaus Movement
Vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Sie mit unserer schnellen und hilfreichen Antwort sowie dem zügigen Versand zufrieden sind. Schön, dass alles gut geklappt hat. Gerne wieder!
Sehr schöne Qualität und schnelle…
Sehr schöne Qualität und schnelle Lieferung
15 december 2025
Omdöme utan inbjudan
Svar från Bauhaus Movement
Vielen Dank für Ihre tolle Rückmeldung! Es freut uns sehr, dass Ihnen die Qualität gefällt und die Lieferung schnell bei Ihnen war. Viel Freude mit Ihrer Bestellung!
Die Lieferung kam schnell an.
Die Lieferung kam schnell an. Die Abwicklung war unkompliziert.
14 december 2025
Omdöme utan inbjudan
Svar från Bauhaus Movement
Vielen Dank für Ihr Feedback! Schön zu hören, dass die Lieferung schnell angekommen ist und alles unkompliziert ablief. Wir freuen uns sehr darüber!
Almost 9 months to receive a lamp
I ordered one of the Bauhaus iconic lamps (Wagenfeld) the 8th April 2025 and received it today (13th December) after sending a dozen emails. Even when I eventually contacted the German Consumer Association they took one extra month before shipping.
Absolutely horrible experience, they do not have a proper customer service nor telephone number. And they refused to refund three times, promising that they would send the lamp "soon". As of today I don't even know why it took so long to them to send the package.
13 december 2025
Omdöme utan inbjudan
Svar från Bauhaus Movement
We sincerely apologize for the long delivery time and understand your frustration. Due to supply and production issues with this iconic Wagenfeld lamp, delays unfortunately occurred.
Throughout the process, our team stayed in contact with you and worked to ensure the lamp was ultimately delivered safely which it has now been. We are relieved the order has arrived and hope the lamp meets your expectations.
Thank you for your patience.
Your Bauhaus Movement Team
No product and no refund
We ordered products on October 25, 2024. After a few months we still hadn't received the products but we had paid the invoice. We chose to cancel the order and asked for a refund. It is now December 2025 and we still haven't received any money. We also happened to pay the invoice twice and that payment has not been refunded either despite them saying so several times.
1 december 2025
Omdöme utan inbjudan
Svar från Bauhaus Movement
We are very sorry for this situation and sincerely apologize for the frustration it has caused.
Your case has been reviewed again, and we fully understand that waiting this long for both the products and the refund is unacceptable. The order was cancelled as requested, and we can confirm that the refund process (including the duplicate payment) has now been escalated with highest priority. Any previous delays or miscommunication on our side are deeply regretted.
Please be assured that there was never any intention to withhold your money. We are currently finalizing the reimbursement and will ensure that the full amount paid is returned to you. Our team will also reach out to you directly to confirm the details.
Thank you for your patience, and once again, our sincere apologies for the inconvenience this has caused.
Walter Gropius Simplex watch, great service
I bought a Bauhaus Movement 'Walter Gropius Simplex' watch. The watch is a very nice design and I am happy with it. I had a problem with the watch after 6 months and had to return it. We had a few problems due to the complex arrangements in returning an item from England to Germany post Brexit (German Customs kept it hostage for a while). I think you can tell whether a company is good or not when you have a problem. They really stuck with it until it was resolved, and at no charge. (Thanks to someone called Ela in customer service BTW) I recommend this company and product.
1 september 2025
Omdöme utan inbjudan
Svar från Bauhaus Movement
Thank you very much for your detailed and kind review! We’re really happy to hear that you enjoy the design of the Walter Gropius Simplex watch and that everything was resolved to your satisfaction in the end.
Returns across borders after Brexit can indeed be challenging, so we truly appreciate your patience. It means a lot to us that you felt supported throughout the process and we’ll gladly pass your thanks on to Ela.
Thank you for your trust and recommendation. We’re always here if you need anything in the future!
The Thonet chairs 107 are beautiful…
The Thonet chairs 107 are beautiful and there was a very good contact with the bauhaus-movement staff.
Top service, thank you
27 oktober 2025
Omdöme utan inbjudan
Svar från Bauhaus Movement
Thank you very much for your kind feedback! We’re delighted to hear that you love the Thonet 107 chairs and that you were happy with our service and communication. It was a pleasure assisting you. Thank you for your trust!
Thank you.
Thank you.
the lamp is beautiful
i am happy that i can use it again,
thanks to you
rita
17 september 2025
Svar från Bauhaus Movement
Thank you so much for your feedback! We are very happy that you like the lamp and can use it again. It’s always a pleasure to have such kind customers like you. Thanks again for your order!
Everything went smooth!
10 september 2025
Svar från Bauhaus Movement
Thank you very much for your great feedback and the 5 stars! We are delighted to hear that you are satisfied – we really appreciate it. We look forward to welcoming you back to our shop soon!
They take payment and do not fill orders
I placed an order on June 23rd for an item that I was told was in stock and ready to ship.
In addition to the shipping price originally calculated, I was charged an extra amount for shipping plus a foreign transaction fee.
After a long delay and several inquiries, I was told they didn’t have enough packing supplies to ship my single light fixture. I was told that it would ship as soon as they were able to get additional shipping/packing materials.
It has now been over 2 months.
I recently asked for a full refund and have not yet received a response or a refund.
It feels like a scam and I advise against getting involved with this vendor.
27 augusti 2025
Omdöme utan inbjudan
Svar från Bauhaus Movement
Dear Customer,
We are very sorry for the inconvenience and frustration this order has caused. Please allow us to clarify the situation.
Within Germany we guarantee a delivery time of 7–10 days. Unfortunately, for shipments outside of Europe — such as to the USA — the timelines can vary significantly, especially in the current global situation. We sincerely regret that we were not able to deliver your light fixture within the expected timeframe.
Our sales team was in regular communication with you, and as per your request, we have already initiated the cancellation and will process your full refund. We apologize for the delay and assure you that this will be completed.
We understand your disappointment and take your feedback seriously. Our goal is to improve our international logistics so that in the future we can provide our US customers with a smoother and more reliable service directly from Germany.
Once again, our sincere apologies for all the inconvenience caused.
Best regards,
Your Bauhaus Movement Team
Dopo più di 10 mesi ancora attesa di rimborso, promesse non mantenute
Ho acquistato una lampada dal sito Bauhaus Movement a ottobre 2024 per un valore di 795 €, pagata con bonifico bancario.
Il prodotto risultava disponibile ad essere spedito immediatamente, e sarebbe dovuto arrivare dopo qualche giorno.
Dopo mia richiesta di aggiornamenti, dopo qualche giorno di silenzio, mi è stato detto che le lampade non erano pronte per essere spedite.
Dopo mesi di attese e promesse non mantenute, non avendo mai ricevuto nè il prodotto né aggiornamenti convincenti, ho richiesto in rimborso.
Ho inviato numerosi reclami e richieste di rimborso, ma l’azienda ha sempre rimandato senza risolvere nulla.
In generale la conversazione con loro è molto difficile, lenta e molto vaga.
A oggi, quasi a un anno dopo l’acquisto, il mio denaro è trattenuto senza giustificazione.
Sto procedendo con reclamo al Centro Europeo Consumatori e con denucia alle autorità competenti.
Esperienza estremamente negativa: consiglio vivamente di evitare acquisti da questo sito.
10 oktober 2024
Omdöme utan inbjudan
Svar från Bauhaus Movement
Gentile Cliente,
ci dispiace sinceramente per i disagi causati e comprendiamo pienamente la sua frustrazione.
Vorremmo chiarire che, su sua richiesta, l’ordine è stato annullato e il rimborso è già stato avviato. Ci scusiamo profondamente per i tempi molto lunghi e per le difficoltà di comunicazione che ha sperimentato.
Purtroppo negli ultimi mesi abbiamo incontrato notevoli difficoltà con la produzione e le consegne internazionali, che hanno influito negativamente anche sulla sua esperienza. Questo non giustifica i ritardi, ma ci teniamo a confermare che il rimborso sarà completato a breve.
Ci dispiace che la sua esperienza con noi sia stata negativa e ci auguriamo che in futuro potremo dimostrarle un servizio migliore.
Cordiali saluti,
Il Team Bauhaus Movement
Good products, good communication
I've ordered several items from this shop. All have been of good quality. Some deliveries have been delayed, others not. Importantly, they always respond to emails in timely fashion, explaining the reason for the delay, if any.
20 augusti 2025
Omdöme utan inbjudan
Svar från Bauhaus Movement
Thank you very much for your great feedback! We are very pleased that you are satisfied with the quality of the items. Even though some deliveries took a little longer, it's nice to hear that our communication helped you. That's exactly what's important to us: remaining open and reliable. We look forward to your next order!
Friendly enough but ultimately seem…
Friendly enough but ultimately seem confused about the process of selling things, ie advertising something as in stock when clearly it isn't. You're better off doing the research yourself to find the item you want and buying direct from source. Website is nice for curated ideas, mind.
15 augusti 2025
Omdöme utan inbjudan
Svar från Bauhaus Movement
Thank you very much for your review.
We are sorry if there was some confusion during the order process. Because of several orders and cancellations on your side, the situation became a bit unclear. We always try to make our service as simple and transparent as possible.
We are happy that you like our website and use it for inspiration. Your feedback helps us to keep improving our service.
Your Bauhaus Movement Team
Svar från Bauhaus Movement
We are glad that everything worked out perfectly and that the new shade has already found its place. We hope you enjoy it and look forward to welcoming you back to our shop soon!
Over 3.5 Months, No Product, refund only processed after posting a review on trustpilot — Extremely Disappointing
[Update – 12 July 2025]
After I posted this public review, reported fraud with my bank and submitted a formal complaint to the European Consumer Centre (ECC) Germany, the case was suddenly escalated — less than 24 hours after the review went live. After more than 3.5 months of delays and empty promises, I was finally contacted by the company’s Brand Ambassador and Communications Manager, and the refund was processed within one day.
In that message, I was also asked to consider removing or revising my negative review, which I found inappropriate under the circumstances. While the tone of the final communication was polite, it doesn’t change the fact that action was only taken once public pressure was applied.
The company had every opportunity to resolve this months earlier — instead, they acted only when their reputation was at stake. That says everything. Shameful to say the least.
—————————————
[11 July 2025: original review]
I ordered a replacement glass for the WG24 / WA24 Wagenfeld Bauhaus lamp from Bauhaus Movement in March 2025. While placing the order, I was first asked to pay via bank transfer, which felt outdated and insecure. A few days later, I was sent a Revolut payment link, which I used to pay €170 in total.
Despite a stated delivery time of 7–10 days, the item was never shipped. Over the next three and a half months, I exchanged 30+ emails with the company. I offered to even receive the item at a Berlin address to help resolve delays, but that didn’t help. They kept promising shipment or refund, but nothing ever materialized.
Eventually, I formally requested a refund, which they said had been issued — but I never received any proof of payment or the actual refund.
The communication was always polite but largely unproductive. I had to follow up constantly, and to this day, I’ve received neither the product nor a refund.
I sincerely hope others do not go through a similar experience. Based on my case, I cannot recommend this store.
In case of similar experiences, i urge you to report them to the European Consumer Centre (ECC) German.
22 mars 2025
Omdöme utan inbjudan
Svar från Bauhaus Movement
[Update – 24 July 2025]
We would like to clarify that we were in continuous communication with you throughout the entire process and did our best to keep you informed about the delayed delivery of your chosen product. Initially, you expressed understanding for the situation — which we genuinely appreciated.
Later on, as a goodwill gesture, we offered you a small gift and kindly asked if you might consider updating or removing your review. You assured us that you would do so, especially after the refund was processed. We were therefore quite disappointed to see a public response that contradicted what had previously been discussed.
We’d also like to emphasize that in today’s difficult economic climate, small businesses like ours are particularly vulnerable — and sometimes a single harsh review can cause more long-term harm than the actual value of the item in question.
That said, we sincerely thank you for your previous order and would be happy to welcome you back to our shop in the future — perhaps with an item that is in stock and ready to ship immediately.
Your Bauhaus Movement Team
—————————————
Dear Nelly,
Thank you for your patience, and we’re very sorry for the inconvenience caused.
Your refund has now been fully processed, and the amount should already be back in your account or will arrive shortly.
Unfortunately, we had serious delays with the replacement glass parts due to supply issues. We know this was frustrating, but we tried our best to keep you informed along the way.
We truly hope to welcome you again in our shop – and next time, a small gift will be included as a gesture of goodwill.
Warm regards,
Your Bauhaus Movement Team
Since my last update in May
Since my last update in May, there has been absolutely no contact from Bauhaus Movement. It has been almost nine months since they took my money. These people are scammers. Despite assurances of a refund being forthcoming, I still have no lamps nor a refund. Save your money. They will just keep it and you will get nothing in return. I am now waiting to hear back from the lawyers although it's possible that Bauhaus will just ignore them too.
1 november 2024
Omdöme utan inbjudan
Svar från Bauhaus Movement
[Update – 24 July 2025]
We would like to apologize again for the inconvenience caused. As promised, both of the Bauhaus lamps were delivered. These are iconic, limited-edition pieces that are currently in high demand. It was not easy to source them, which is why the delivery took longer than expected.
We truly hope you are happy with the lamps and their quality.
Throughout the process, we tried our best to communicate clearly and offer solutions. We even offered a gift and a partial refund as a gesture of goodwill. Unfortunately, the tone of the communication became very disrespectful, which we found disappointing.
We sincerely hope that in the future, we can have a more positive and respectful experience together.
Your Bauhaus Movement Team
------------
Dear Rita,
Thank you for your feedback. We are very sorry for the inconvenience and would like to sincerely apologise for the long wait.
Our company is currently going through a difficult phase, but we are working flat out to deliver all outstanding orders as promised. The lights you ordered are ready for dispatch - we expect you to receive them this week. You have received the tracking code.
We would like to emphasise that we are a reputable and recognised start-up that enjoys great recognition within the Bauhaus community worldwide. Your order is by no means forgotten by us - it will be delivered, even if there have unfortunately been delays.
We also ask you not to use multiple profiles for the same case on Trustpilot. This is against the terms of use and will be reported to Trustpilot.
Once again, we would like to apologise for any inconvenience caused. We are confident that this issue will be resolved in the near future and thank you for your patience and understanding.
Yours sincerely
Your Bauhaus Movement Team
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