Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Welcome to Basfords. Discover our class-leading range of bi-folding doors, sliding doors, windows, entrance doors and glazed extensions for the home.
3,4
3 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I ordered a Basfords roof tile from Buildmaterialuk, and let me tell you, it was a disaster. The product arrived damaged, and the customer service was as helpful as a brick wall. Zero stars for this one.
The removal of an old Conservatory with New Orangery replacement. We were impressed with the excellent customer service, high quality product, skilled employees and the care given to all our requirements. The whole team were perfect visitors to our house. It has made a great change in the useable ground floor space this summer. We are confident to recommend Wolf Aluminum, Basford Windows and Doors to our friends.
Many years ago both our neighbours and I had garden rooms built behind are homes with glass roofs popular at the time. This was done by different companies/builders. Over the years we had experienced what many have done in that the rooms were too hot in summer and impossible to heat in winter so we both elected to have them replaced. Our neighbours went back to their original company who fitted a new style of roof and we very occasionally observed the work being done. Being reasonably satisfied with what we saw, we approached this same company and had a call with Craig who did visit us. Initial encounters were OK and we received the full sales pitch but like a lot of window and door sales people professing to be from "Family Owned" businesses you had the sense very much given that we should be honoured and lucky to be deemed worthy of his presence!
Following these initial discussions we received both a quote and then a suggestion for a complete replacement. Whilst we were happy to proceed and wanted to book a date to match my time on leave in the UK, communication seemed to just stall. Repeated emails and calls just seemed to go un answered for lengthy periods. Requests for further clarity were met with distain and the impression we were simply bothering them. He once failed to show for a visit to our home which we had to return home for, and when I called to find out why, he seemed to think I should have realised due to the weather he wasn’t going to attend?! Not even a courtesy call?
After 3 months of chasing and receiving extremely limited or no response, I asked to deal with someone else in the company. These requests were all answered by secretaries who clearly have higher standards of professionalism than the sales team but they never explained until today that this “Craig” was actually the owner. This made some sense particularly when it came to the arrogance noted.
So essentially, if you contact them and take onboard entirely what they want to sell you without questions around what you may prefer, and then can wait months for any question to be answered, then these may be for you. For anyone else, either be extremely cautious or seek advice and service from others. I will not be able to comment on the quality of work as they simply didn’t do anything! So very disappointing.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
