Excellent! I ordered an outdoor jacket that would ordinarily be in the upper price segment, but was heavily discounted at Basecampgear. 60% off, or so, even more when comparing to Swiss prices. I... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Really good range of quality gear. We’ve been familiar with the ultralight outdoor site for a while now, so very interested to discover their sister site, specialising in the opposite end of the scale... Se mer
Great service all round. New day delivery at a reasonable cost on a product l would have had to wait 10/14 day otherwise. I will definitely use this company again.
I'll always go to either Basecamp Gear or sister company Ultralight Outdoor Gear for kit when I can. Their prices are usually amongst the cheapest, and I like the fact they charge reasonable postage a... Se mer
Företagsinformation
Informationen kommer från olika externa källor
BasecampGear is a venture concerned with the supply of camping equipment designed to be used in remote places where quality and reliability are paramount. As our name suggests we supply equipment designed for extended stays in places accessed using vehicles or with limited trekking involved, from the Lake District to the Himalayas.
Kontaktuppgifter
4,8
Utmärkt
387 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Straightforward top service
Ordered my bag. It got here in good time. Exactly as ordered. Nothing more to say. 5*
19 juni 2025
Poor costumer support
Hello,
From the moment I placed the order, I realized I had made a mistake with the shoe size. I immediately submitted a request on your website (via the message center) asking to change the size. Unfortunately, I received no response. There was plenty of time to review my message, as the shoes were only shipped several days later.
I also sent an email and again received no reply. Even after you notified me that the shoes had shipped, I followed up with another message — but still, no one responded.
Your products seem great, but your customer service is very disappointing. I take responsibility for the initial mistake, but you had every opportunity to correct it — and simply chose to ignore my attempts to reach out.
As a result, I ended up with the wrong shoe size, and a very poor impression of your customer support.
25 mars 2025
I bought a nice shirt!
I paid for a shirt, it arrived as expected. No trouble at all.
Thank you
24 mars 2025
Some confusion
Some confusion. Thought i was buying medium weight socks but turned out they were light weight. Looked again at the info for the product on the site and found in one place it says medium weight, in another, light weight. Dispatch was also a little slow. Otherwise a good experience.
24 mars 2025
Fantastic 👌
17 februari 2025
As ordered & delivered quickly.
20 januari 2025
Great custom support.
I bought a jacket on the website while I was in France. Unfortunately, there have been problems with a document that were quickly solved by the staff. I had a great experience with the supporting team, they replied to my emails almost instantly providing solutions. I highly recommend it if you are in the UK. For people living in the EU, remember that you'll have to pay customs taxes and fees (that is why I did not keep the jacket and gave it 4 stars).
23 januari 2025
Omdöme utan inbjudan
Brilliant company ordered wrong managed…
Brilliant company ordered wrong managed to change order same day as dispatch for next Day delivery
18 december 2024
Highly Recommended
This store offers exceptional quality products with a fantastic selection of tools to help you find exactly what you need. The interface includes a variety of filters, making the shopping experience seamless.
Their customer service is top-notch, and the prices are excellent—especially if you take advantage of sales or discounted items.
Overall, a great shopping experience for hiking enthusiasts. Definitely recommend!
18 november 2024
Great service and price on my new…
Great service and price on my new jacket, just what I need for winter!
19 september 2024
Very helpful when looking for outdoor…
Very helpful when looking for outdoor equipment products.
19 juni 2024
Excellent service
Excellent service. Had a couple of contacts via email before purchase which gave me all the information I needed. I’ve very happy with my buy.
23 maj 2024
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.