Easy to purchase, excellent communication regarding delivery. Have just put them in place at our holiday let. They are incredibly comfortable and hope they are super durable - they certainly seem it.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The stools arrived quickly and were well packaged. Easy to assemble and are lighter than our previous bar stools so are easier to move around. They fitted better than expected in the space and my on... Se mer
Brought 4 orange harlequin bar stools. Very easy to order and arrived within two days. They were quite straightforward to assemble, 5 to minutes per assembly. At less than £250 for four, they are ve... Se mer
I found the Barstools website easy to use and product description was helpful when deciding on the best stools for us. The stools we have purchased are very high quality and fit our breakfast bar per... Se mer
Företagsinformation
Skrivet av företaget
Barstools.co.uk is the UK's leading supplier of bar stools to the public and trade. We pride ourselves in having the largest range of bar stools in Europe and equally being able to retail them at very competitive prices, due to our huge buying power. All of our products are available to purchase online and we also have a lovely showroom located on the south coast.
Kontaktuppgifter
Unit 5 Cobham Road,, Wimborne, Dorset., BH21 7PN., Storbritannien
- 01425 610363
- sales@barstools.co.uk
- barstools.co.uk
4,6
Utmärkt
1 tn omdömen
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Why didn’t I read the bad reviews
Why didn’t I read the bad reviews?
Trust pilot should put the bad reviews first.
Just like all the other people who have dealt with this company I feel very angry and I am amazed that this company can do this with peoples hard earned money.
Usual story, ordered stools for next day delivery, received an email after they had taken my £429 to say sorry out of stock, would you like to order something else.
Alternatively if you wait you can have 20% off.
No I don’t want to wait!!!! Where are people going to sit when they come round tomorrow??
If I had wanted different chairs I would have ordered them!!!!!
I now have to wait 16 days for a refund, this is sharp practice and utterly reprehensible!!!
AVOID AVOID AVOID !!!!!!!
5 december 2025
Omdöme utan inbjudan
Svar från barstools.co.uk - the bar stool and chair specialist
Paul Marsh,
Thank you for taking the time to leave a review.
However, we strongly disagree with several inaccuracies within it and would like to clarify the overall experience.
Firstly, Trustpilot displays reviews in date order by default, and readers are free to filter reviews as they wish. We trust customers to form their own balanced opinions by considering the overall percentage of positive versus negative feedback, rather than selectively reading reviews that suit a particular narrative.
As with any retailer worldwide, stock can sell out faster than it can be replenished. When this occurs, we act transparently by offering suitable alternatives or issuing a full refund immediately should the customer choose not to proceed. This is a standard retail practice, not “sharp practice”.
Our refund time frame of up to 14 days is clearly outlined in our Terms & Conditions, which are visible prior to placing an order and agreed to at checkout. In your case, our records show that your refund was processed within 6 working days of cancelling, not the 16 days stated in your review.
Whilst we welcome all feedback and use it to improve our services and products, we do expect reviews to be factually accurate and fair.
Kind regards,
The Barstools.co.uk Team
I ordered One stool
I ordered One stool. This was to see quality and product before a bigger order. Within 15 of order being placed. I received an email stating the product was out of stock. I contacted customer service immediately and asked the order to be totally cancelled and the money not actioned on my Credit card.
I also asked for an email to confirm this. This did not happen so next day requested again. Eventually received an email to state order cancelled and money would be refunded. That was more than two weeks again and although the transaction was pending. The transaction was applied to card and now I am having to go through the dispute process.
Very disappointed and due to poor service I would consider before using this company.
I had called emailed and once I wrote this review which is a true account of what happened.
I am now being questioned and advised this post will be taken down.
Trust pilot is a place where consumers can come to advise and help others make informed decisions on their purchases. Once I wrote this review my money was refunded. That was one of the ways it spurred barstools UK into doing the right thing. I also had to take time out of a busy schedule to contact my CC to go down a dispute route. Advise to company do not advertise a product online that is clearly out of stock. Don’t offer an alternative after purchase and don’t take money from a customer that you know will not receive goods. Basic business
25 november 2025
Omdöme utan inbjudan
Svar från barstools.co.uk - the bar stool and chair specialist
Dear Gaynor Smith,
Thank you for taking the time to share your experience. We are genuinely sorry for the frustration this situation caused and we understand how disappointing it can be when an order does not go as expected.
That said, we would like to clarify a few important points to ensure the situation is accurately represented. Once an order is placed and a payment authorisation has been processed by the card issuer, we are unable to cancel the payment at that stage. The only option available is to reverse (refund) the transaction once it has cleared, which is standard procedure across card payments and is outside of a retailer’s direct control.
In this case, the full refund was actioned within the timeframe clearly outlined in our terms and conditions. Because the refund was processed well within this period, there was no dispute opened on the transaction from our side, nor was one received by the card issuer for the refund to be completed. While the transaction may have appeared as “pending” initially, this is determined by the card provider, not by us, and unfortunately we cannot prevent a pending transaction from settling before it is refunded.
In addition to issuing a full refund, we also offered alternatives and gestures of goodwill in an effort to resolve the matter as fairly as possible. We regret that these were not suitable for you, but they were made in good faith.
We also want to reassure you that the refund was not issued as a result of the review being posted. It had already been processed in line with our policies and timelines.
We accept your feedback regarding stock availability and appreciate it being raised. While stock levels can change rapidly, we are continually working to improve how this is communicated to customers.
We are sorry that this experience left you dissatisfied, but we respectfully stand by the fact that the refund was handled correctly, promptly, and in accordance with our stated terms. We appreciate you sharing your feedback and will use it to continue improving our service.
Kindest regards
The Barstools.co.uk Team
The issue has now been put right.
Update. I have now spoken to them directly, they were very helpful in putting things right.
Really disappointed with the product. There were missing items - one of the fixings bags had split open in transit and the other contained more Allen Keys (5 in fact) than bolts, the inner and outer packaging was really poor (insufficient for this type of product), there were major damage to two items (both bases were scratched and dented), poor fitting instructions (made more difficult by missing nuts and screws); I am still unable to put one of them together because of the an issue with the back rest.
They did offer a partial refund which I foolishly accepted; I even had to chase to get that paid.
All in all a very poor experience.
5 november 2025
Omdöme utan inbjudan
Great Bar Stools!
I recently ordered two Calia bar stools from Barstools.co.uk and I’m really impressed. They arrived much quicker than expected and the quality is excellent. They were great value for money and the stools feel sturdy, look great, and were exactly what I was hoping for. Really happy with the purchase and would definitely recommend Barstools.co.uk to anyone looking for stylish, high-quality bar stools!
2 december 2025
Omdöme utan inbjudan
Great product
Great product, good materials. Comfortable. Quick efficient ordering and delivery.
30 november 2025
Omdöme utan inbjudan
Great Quality at a Sensible Price
First time customers. Purchased a pair of Calia high bar stools that proved to be exactly what we wanted are months of searching. Straight forward ordering system, rapid delivery, great communication by both company and courier. Well packaged/protected. Easy to assemble, look and feel good quality. No complaints whatsoever. Would not hesitate to purchase again.
25 november 2025
Omdöme utan inbjudan
Perfect
Excellent delivery, six great stools - absolutely what we wanted. Thanks
22 november 2025
Omdöme utan inbjudan
Lovely stools
Lovely stools, just as pictured, really happy with the quality, ordering nice and easy and quick delivery
1 december 2025
Omdöme utan inbjudan
Very posh stools and comfortable
Beautiful stools, great workmanship, the quality, very comfortable and materials can’t be failed. They are quite chunky and tall for our kitchen space but decided not to return them as we love them so much, returning them will be a shame. Probably, the company should be mindful about the same product but slightly smaller in size and height as some other reviewers have said the same.
30 november 2025
Omdöme utan inbjudan
Good price, Nice Showroom
Good price, good products, friendly informal showroom (we visited rather than bought online).
27 november 2025
Omdöme utan inbjudan
Excellent service, delivery and condition of 4 bar stools.
Ordered 4 barstools, they arrived the next morning. Good strong boxes with little damage to the boxes. All in excellent condition and very pleased with them. Very good service and would recommend purchasing from them.
28 november 2025
Omdöme utan inbjudan
Brilliant service
Brilliant service. I ordered the wrong item in error, they were easy to reach and adjusted my order and refund promptly. Order was updated and dispatched immediately. Great quality items. Would use again.
28 november 2025
Omdöme utan inbjudan
Beautiful bar stools look perfect in my…
Beautiful bar stools look perfect in my kitchen well worth the money
28 november 2025
Omdöme utan inbjudan
Just what I needed
Very happy with our comfortable counter stool. Easy to put together and looks good in our kitchen. No more back aches when preparing food. The website was clear and easy to use. Delivery was speedy and communications very good.
28 november 2025
Omdöme utan inbjudan
Fantastic bar stools
Fantastic bar stools! Absolutely stunning quality, so happy with our purchase. They were recommended by family and we are so glad we took their advice! Would highly recommend
17 november 2025
Omdöme utan inbjudan
Quick and efficient
29 november 2025
Omdöme utan inbjudan
Gorgeous bar stool
Gorgeous bar stool, ready to put together. Super fast delivery. Will definitely be buying more.
2 oktober 2025
Omdöme utan inbjudan
Great stools,comfortable and look good…
Great stools,comfortable and look good as well.
Well packaged and easy to assemble.
The smallest gripe would be they turned up one day after scheduled delivery.
18 november 2025
Omdöme utan inbjudan
stools are high quality and look great
stools are high quality and look great. delivery was very quick
10 oktober 2025
Omdöme utan inbjudan
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