BARNER Brand Omdömen 

363
•
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Barner customer service representative, Ismael, went above and beyond to help me get my pair of glasses with the correct prescription once I had mistakenly ordered it wrong. They helped me get the new... Se mer

Betygsatt 5 av 5 stjärnor

Very good support on question about a product. Quick, direct and helpful so that product experience was perfect.

Betygsatt 5 av 5 stjärnor

Encomendei dois pares de óculos em alturas distintas. O primeiro chegou bastante atrasado, mas foi responsabilidade da transportadora - GLS. Ao reportar o meu desagrado e a meu pedido, enviaram-me o s... Se mer

Betygsatt 5 av 5 stjärnor

Best customer experience , no cap! I ve got the fastest , kindest support multiple times , whenever i had problems , some special need or just a new order, i always got my emails answered within s... Se mer

Företagsinformation

  1. Glasögongrossist

Skrivet av företaget

High Quality Computer Glasses ✓ Full protection from harmful Blue Light emitted by Digital Devices ✓ Highest Quality Blue Light Blocking Eyewear ✓ Sleep & Life enhancing Eyewear ✓ Glasses for Digital Professionals ✓ FREE Shipping on orders over 70€.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

363 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 75 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(363)

49 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Very disappointing as a consumer

Very disappointing as a consumer.

Purchased a barner glasses but ended ip paying more. Im very frustrated because i have to pay 70 dollars extra once it arrives here in US. Some small disclaimer upon check out that you have to call local customs for information regarding fees but who does that for an order of glasses. I believe that the disclaimer of the tariff was soo vague and not very informative and i think this is very unfair to your customers. You have to highlight that for customers outside Spain, there is an additional fee once it arrives to your doorstep and its actually more than the price of the glasses 🤓 we are selling. This is ridiculous and unfair plus the return policy is absurd and i hope that your company will learn from your mistakes and act on it. Rest assured that I will report this incident to the US consumer protection agency.

If you’re in USA, please dont buy this brand now because you 100 percent regret.

20 maj 2025
Omdöme utan inbjudan
Logotyp för BARNER Brand

Svar från BARNER Brand

Hello Jhunrie,

Thank you for taking the time to share your experience. We’re truly sorry to hear how frustrating the situation with the import fees has been, and we completely understand your disappointment.

Unfortunately, import duties and taxes are regulated by the local government and are beyond our control. With recent changes in U.S. import policies, many of our customers have been surprised by these additional charges, just as we were. We’re doing our best to work closely with affected customers to find fair and helpful solutions.

We always strive to be as transparent as possible by including this information on every product page under the "Shipping and customs" section, during checkout, and in our FAQs: https://barnerbrand.com/pages/faqs. Still, we understand that these charges can come as an unwelcome surprise, especially for everyday purchases like glasses.

We continue to offer free worldwide shipping on orders over €35, covering the courier costs ourselves. However, any customs duties or VAT are managed by the destination country's authorities and may still apply depending on the local regulations.

We're very sorry this experience left you feeling let down. Your feedback is extremely valuable, and we're constantly working on improving how we communicate this kind of information to make the process clearer. I can also see that a member of our team has already worked with you to find a solution that felt fair for both sides, and we really appreciate your understanding.

If there's anything else we can support you with, we're here to help

Betygsatt 5 av 5 stjärnor

Third pair with love

This is actually my third pair from your brand—my first one got lost at university, and honestly, I loved them so much I couldn’t switch to anything else.

These glasses are amazing for anyone who spends long hours in front of a laptop or phone. I personally noticed a big difference—my eyes feel way more relaxed, and I don’t get the same headaches or tiredness I used to.

The lenses have a soft blue light filter that doesn’t mess with screen colors or clarity. They’re super comfortable, lightweight, and don’t leave marks on my nose even after wearing them for hours. Plus, the design is sleek and goes well with both casual and professional looks.

What I really love is how they reduce glare, especially during late-night studying or scrolling. They’re practical, stylish, and totally worth the price. I wouldn’t trade them for any other brand

9 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Truly Grateful for Barner Glasses’ Amazing Support!

I bought my Barner blue light glasses almost a year ago, and they’ve been nothing short of excellent. The quality has been amazing, and the overall experience with the product has truly been one of the best I’ve had.
Last week, I had an accident at university and unfortunately broke my glasses. I reached out to Barner’s customer support, and I was blown away by how supportive and kind they were. After I explained the situation and asked for advice on maintenance or possible replacement, they didn’t hesitate—they offered to replace my glasses right away.
I was honestly shocked (in the best way) and deeply touched. It’s rare to find a company that cares so much about their customers. I’m incredibly thankful for the help, kindness, and genuine support I received. It made a tough moment feel a lot better.
Thank you so much, Barner!

17 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I’ve never had such a great experience with any other brand before.

I recently got a pair of the Chamberí Tortoise prescription glasses, and I couldn’t be happier! The quality is outstanding—the materials feel premium, sturdy, and well-crafted. They are super comfortable and stylish, 100% worth the price.

What truly sets Barner apart, though, is their customer support. The staff was always quick to respond, friendly, and genuinely helpful throughout the process. I’ve never had such a great experience with any other brand before. Highly recommend!

26 februari 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Las gafas han venido muy torcidas y una…

Las gafas han venido muy torcidas y una de las patillas muy abierta. Al devolverlas me cobran 5 euros por la devolución, cuando no es mi culpa.
Mal post venta

16 februari 2025
Omdöme utan inbjudan
Logotyp för BARNER Brand

Svar från BARNER Brand

Hola Arturo,

Lamentamos mucho la experiencia que has tenido con tu pedido. Hemos revisado tu caso y ya nos hemos puesto en contacto contigo para ofrecerte una solución justa.

Queremos aclarar que el coste de devolución aplica solo a devoluciones estándar, pero no en casos de defectos de fabricación como el tuyo. Por eso, hemos gestionado tu caso sin ningún cargo adicional.

Si necesitas cualquier otra asistencia, no dudes en responder a nuestro mensaje o ponerte en contacto con nosotros. Queremos asegurarnos de que quedes 100 % satisfecho con tu compra.

Gracias por tu paciencia y confianza.

Gracias!

Betygsatt 4 av 5 stjärnor

I love Barner products!

I love Barner products, as well as the brand's ethos and approach—everything from the website experience to the product packaging. It's worth saying that this is not my first purchase. My first pair of Barner specs served me well and for a long time. My only complaint this time is a longer delivery wait than expected.

29 januari 2025
Omdöme utan inbjudan
Logotyp för BARNER Brand

Svar från BARNER Brand

Hello Siobhan,
Thank you for your continued support and for sharing your experience! We’re thrilled to hear that you love our products, brand ethos, and overall experience—from the website to the packaging. It means a lot to us!
We’re sorry to hear that the delivery took longer than expected this time. While we always strive to ensure timely shipping, occasional delays can happen, and we truly appreciate your patience. We’ll keep working to improve our logistics so that future orders arrive as quickly as possible.
We hope you enjoy your new pair just as much as the first! If there’s anything else we can do for you, don’t hesitate to reach out.

Thanks!

Betygsatt 3 av 5 stjärnor

I like the glasses, but don't like their disorganization

The glasses are nice and they're exactly what i was looking for... but I'm really turned off by their shipment processes and therefore probably won't order from them again. Very disorganized!

The first time I ordered, I ordered blue light glasses + their matching sunglass clip-ons (so, 2 items in total that I ordered). The first shipment came in, and the clip-ons weren't included in the bag. Annoying, but oh well. They offered me to either send it separately or get a refund - i took the refund. that was easy correspondence with them.

But then a few days later I saw they had nice metal cases for the glasses so I ordered one. The package arrived today with half the box it comes in, so the metal case was exposed with only half the box it ships in. Just so weird and disorganized.

I feel lucky that I have the glasses I wanted and that nothing happened with those. But in all honesty... I probably wont order from here again based on their current process. Feels untrustworthy!

27 januari 2025
Omdöme utan inbjudan
Logotyp för BARNER Brand

Svar från BARNER Brand

Hello Kate,
Thank you for your honest feedback. We’re happy to hear that you like the glasses and that they were exactly what you were looking for!
However, we sincerely apologize for the issues you experienced with your orders. That’s definitely not the experience we want for our customers.
Regarding the missing clip-ons, we’re glad we could resolve it quickly for you, but we completely understand that it was frustrating. As for the packaging issue with the metal case, that shouldn’t have happened, and we’ll make sure to review our packaging process to avoid this in the future.

Your feedback is invaluable, and we’re constantly working to improve. We’d love to have another chance to provide you with a smoother experience in the future!

If there’s anything else we can do for you, please don’t hesitate to reach out.

Thanks!

Betygsatt 5 av 5 stjärnor

Very cool product and very fast…

Very cool product and very fast delivery to Moldova. Also I like the whole experience from moment I buy till I receive the product. Also BARNER Brand, donates trees for buying from them. They already planted thousand of trees!

22 januari 2025
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Great glasses, UK customs fees not so great

The glasses themselves are great, sturdy and look good. Never had an issue with the prescription lenses and its easy to upload your prescription now. I've had some of these frames for years and a pair snapped while I was cleaning the frames so I bought more. I wasn't aware of the incredibly high UK customs fees I would have to pay after already paying for my order. I don't recall having to pay these before however it does state in their T&Cs that local customs may be due and they don't send from within the UK so UK customers be warned! (An extra 25% on the cost). Their customer service team were very helpful and responsive but I do think it should be made more obvious that additional costs will follow.

16 december 2024
Omdöme utan inbjudan
Logotyp för BARNER Brand

Svar från BARNER Brand

Dear TE,
Thank you so much for your feedback!
We’re glad to hear that you’re happy with the quality and fit of the glasses and that our customer service was helpful and responsive. We completely understand your frustration with the unexpected customs fees, and we truly appreciate your input.
To clarify, the information regarding potential customs fees is available on our FAQs and on every product page before checkout. We’ll certainly take your suggestion into account and strive to make this more visible for our customers.
Thanks again for choosing us, and we look forward to serving you in the future!

Betygsatt 5 av 5 stjärnor

The best glasses I've ever owned & the best firm to support!

The best glasses I've ever owned! Over the past 5 years, I've purchased 2 blue light blocking glasses, x2 sunglasses, replacement lenses - to a location that is not listed but where delivery was made in normal time and without issues. Ismael was exceptional in his after sales care at each transaction and assisted with all the questions and queries that I had (and there were some!). The sunglasses are beautiful, the company is super - you will not regret the purchase or the experience with this company!

1 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautiful glasses

Current glasses broke and needed a replacement urgently. Quite impressed with the less than 32 hours delivery to Portugal. Product handled with care during delivery and looking forward to getting my prescription glasses next.

28 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very good quality and amazing customer service

I had bought Dalston (Black Noir) and Holly Glossy (Black Noir) for Reading and Blue Light blocking for using computer, Both are amazing quality and fit me very well. Barner glasses is good quality glasses, very good lenses for computer and very comfort for long use. I ordered directly from their website and received the package in great condition to Dubai. Thank you for providing such a good valuable products with professional customer service.

12 november 2024
Betygsatt 3 av 5 stjärnor

Esperienza non all'altezza.

Esperienza non all'altezza.
Sono venduti in maniera incredibile, con molto gusto sia nel marketing che nel sito, che non si ripercuote poi nell'esperienza utente di vendita. Spedizione lunghissima, customer care che risponde con domande pre fatte senza entrare mai nel merito, packaging non di livello, soprattutto per il costo che non è entry level, ma si colloca come competitor ben più blasonati, ma packaging livello supermercato. Dalla copertina mi aspettavo molto di più

28 oktober 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great glasses, fabulous service

Great glasses and fabulous customer service! I've ordered 3 pairs from Barner now and have loved them all. They are a rare company nowadays who treat customers like humans (thanks Ismael)! Highly recommend and will definitely shop with them again.

1 november 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I love this brand!

I love this brand. Their mountings are lightweight and very comfortable. As well as … cool I say.
I tried them and will stick with them .
I bought 6 pairs of glasses from them so far over the years, one as a gift.
The shipping is fast and their customer service is really nice and actually helpful (thank you Ismael) had 1 return and refund and one issue with the delivery that got solved very fast.

28 oktober 2024
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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