Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We use various subscription services, Bare & Bond are a great example of a brilliant idea, well executed. The team obviously care passionately about perfume and the perfumers used and that comes acros... Se mer

Betygsatt 5 av 5 stjärnor

What a treat to have an artisan perfume delivered each month! I've really loved the two I've received so far and I'm happy to continue to subscribe for a while longer - although I certainly don't use... Se mer

Betygsatt 1 av 5 stjärnor

For the majority of my subscription, I couldn’t fault B&B. However, the penultimate month I was sent the wrong fragrance, and there was no response to my emails. This should have rang alarm bells, as... Se mer

Betygsatt 5 av 5 stjärnor

I think your product is fabulous I was thrilled to receive the box, delivered very quickly and this month was Anatole Lebreton a perfumer I’ve been interested to try for ages. I’m looking forward to w... Se mer

Företagsinformation


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

127 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Excellent service and great products

Excellent service and great products. Every little detail is carefully thought after from packaging to scent notes cards and give away box. So far, very happy to recommend.

15 november 2020
Logotyp för Bareandbond

Svar från Bareandbond

Natasha, Thank you, thank you, thank you. We so appreciate your kind feedback.

Betygsatt 1 av 5 stjärnor

Subscription Scammers

I was led to bare&bond through Timeout's email newsletter offering me a "free" monthly box of perfume from a new fragrance company. Firstly, it was not free- P&P was £3 odd but I thought for a whole box of perfumes it was still a good deal. After waiting a while for the order to arrive, I was pleased to see it this morning. Opening it, I found amongst much lavish gold tissue paper and smart notecards informing me of the scent (though these were eloquently written and informative) one - ONE - very small, 8.5ml bottle of perfume. This is not a "box of perfume" as advertised. Timeout displayed a picture of a far larger, different box with three perfumes beside it (to be presumed as contents), instead I feel I have paid £3 for a perfume tester. Even worse, the monthly subscription is £14.95 and incredibly hard to cancel- am I to assume people are paying this much for this little product? Very disappointed- will not make the same mistake again!

14 november 2020
Logotyp för Bareandbond

Svar från Bareandbond

Hi Freya,

I'm sorry you were so disappointed with the service. "Subscription Scammers" - maybe a little harsh.

We do try hard to create a delightful experience of trying new perfume you wouldn't find on the high street. Admittedly, we don't always get it right and for that, we're very sorry.

I think we're probably a bad fit for each other. Our service is for people wanting to try high-quality artisan perfume, instead of high quantities of cheap perfume. We do this by working directly with tiny artisan perfume makers, who create wonderful perfumes that you'd never find on the high street, rather than large scale factories producing perfume you can find discounted anywhere.

We think our website is very clear about the size of the perfume in the subscription, as is the Timeout advert. Sorry you were confused. We'd love to know what confused you so we can fix it. Your order arrived within our promised time of 10 days, it's often much quicker but with lockdown 2.0, everything is a little slower. We're also sorry you had trouble cancelling your subscription. We have tried to make it as easy as possible. Had you reached out to us, we would have cancelled it straightaway it for you.

Again, very sorry our service wasn't what you were expecting. Please do reach out if and we'll see if we can make you a little happier then you are now. Our email address is hello@bareandbond.com.

Very best,

Frankee
Founder & CEO at Bare & Bond

Betygsatt 2 av 5 stjärnor

Didn’t enjoy the fragrance

Didn’t enjoy the fragrance - I’m 27 and I think this was intended for older people

14 november 2020
Logotyp för Bareandbond

Svar från Bareandbond

Hi Jo,

Sorry you didn't enjoy your first scent. Everyone's tastes are just so different, it's hard to get it right for everyone. If you email us, we can either send you a new one you might enjoy more or give you a refund. Totally up to you.

Our email address is hello@bareandbond.com - we do hope you reach out

Have the best day,
Bare & Bond team

Betygsatt 1 av 5 stjärnor

Did not like it

Did not like it, just wasted money

14 november 2020
Logotyp för Bareandbond

Svar från Bareandbond

Hi Rezgar,

Sorry you didn't enjoy your first scent and feel like you wasted your money. Everyone's tastes are so different, it's hard to get it right for everyone. If you email us, we can either send you a new one you might enjoy more or give you a refund. Totally up to you.

Our email address is hello@bareandbond.com - we do hope you reach out

Have the best day,
Bare & Bond team

Betygsatt 5 av 5 stjärnor

Fantastic personal service, v popular

Fantastic personal service and a very popular gift! It would be great to automate the gifting process further (eg be able to leave a gift message and have it emailed to the recipient on a set date)

31 oktober 2020
Betygsatt 5 av 5 stjärnor

Absolutely delightful

Absolutely delightful! So glad I stumbled on this gem of a website! Perfect communication and five star service. The perfume I received in my first box is simply stunning. Looking forward to a long subscription. Would highly recommend... :0)

17 oktober 2020
Betygsatt 4 av 5 stjärnor

Very nearly excellent

The only reason I gave this four stars was because I had given it as a gift but unfortunately there was nothing in the package to say that it was a three-month gift subscription. It would also have been nice to be able to include a personal message. Other than this, the packaging was lovely and I love that the bottle is larger than other subscription services. The scent was great too and awesome to be supporting independent parfumiers.

13 oktober 2020
Logotyp för Bareandbond

Svar från Bareandbond

Great feedback Shelley. Thanks so much! Super helpful.

We actually just ordered gift notes to pop into the gift subscriptions to tell them how long their subscription runs for. I'm sure we can come up with a way to get gift notes into the boxes too..

Betygsatt 1 av 5 stjärnor

I wanted to cancel my subscription and…

I wanted to cancel my subscription and its been very difficult ☹️

12 oktober 2020
Logotyp för Bareandbond

Svar från Bareandbond

Oh no. We're so sorry you've found difficult. We just went to cancel it for you and discovered you managed to cancel it yourself after all.

Would be great to know what you found difficult about it just so we can make it easier for other people. It's always hard to see it blind spots.

Betygsatt 5 av 5 stjärnor

Wonderful idea

Wonderful idea! I love perfume but hate mass production and the prices of designer perfumes. I received my first bottle within two days of ordering in recycled packaging. The scent is unique and lasts the full day. Can't wait to smell my next treat!

8 oktober 2020
Logotyp för Bareandbond

Svar från Bareandbond

We're so pleased you liked it! And it's so nice to hear people who get excited about the same things we do

Betygsatt 4 av 5 stjärnor

Good Service

I did not like the earlier perfume & the company promptly offered to refund or change to another perfume. I opted for a change & returned the previous one.

I have raised their rating from one star to four star for the prompt service they provided.

2 oktober 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Happy customer

My daughter was delighted with her first perfume. The service was great and very happy overall.

22 september 2020
Omdöme utan inbjudan
Logotyp för Bareandbond

Svar från Bareandbond

I'm so pleased your daughter enjoyed her first perfumer ❤️ We LOVE to hear stories like this. Thanks so much.

Betygsatt 5 av 5 stjärnor

I love my perfume

I love my perfume. It’s my first box and just arrived, can’t wait to see what I receive next time xx

5 september 2020
Omdöme utan inbjudan
Logotyp för Bareandbond

Svar från Bareandbond

We're so pleased you're enjoying it. Thanks so much for the feedback.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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