Bank of Ireland Omdömen 

Terrible online support for business and personal banking

I can only echo other reviews: stay well away for business banking. Needed to change the bank mandate; it took them 15 months! Raised 2 complaints along the way. The complaints were upheld but no solutions provided and no resolution of the issue. Eventually fixed when I somehow managed to get the contact of a relationship manager. Their online systems are no better. Payments are painstaking to set up and authorise. You cannot manage your direct debits online (nor see a list of them). Until recently transfers from NI to England took 1 business day (now a few hours). In fact, their whole Business Online system is something of the 1990s. Closing the account is now proving to be another nonsense process where they ask for information they do not need to proceed (by post!), delaying the process. Things that can be done over the phone in 5 minutes with other banks end up taking taking days/weeks with BoI. As lovely as some of the staff might be, it doesn't make up for the incompetence of the organisation as a whole.

Incompetent company. Every thing they could do wrong in the application process, they did. Not a single email from them, random solicitors office contacts and starts harassing for details my advisor has. Took an unrequested £500 overpayment via direct debit. Managed to produce a massive shortfall on the loan which had to be sorted by my advisor. Applying to their mortgage hub is guarded by an ID check which locks you out for 5 minutes after taking the requested photo. - 1 star service, utter worms.

Bank of Ireland cancelled wrong Direct Debit resulting in payment being debited. Told me I needed to contact DD originator . They initially refunded me then debited me again. I am out of pocket despite it being their mistake, while they " investigate". Absolute shambles all round.

The worst banking experience ever .
I actually think that the staff at The Abbeyleix branch don't really want Customers to go there !
As someone who has a business account with this bank I wouldn't have a business if I treated Customers like this !
If any other bank was nearer I would try them !

Bank of Ireland is a bank that cannot be trusted. I had access to my online banking and then suddenly they closed my access pretending that they increased security measures. Of course they kept charging me every month while I couldn’t use any of their services. It’s been a year now. I’ve decided to drop the towel and close my account.

Don’t trust them - they will lie to you and charge you high fees.

If you go in to a Bank of Ireland branch you will more than likely interact with a staff member who has experience of local banking, maybe knows you and is willing to help. If, however, you are unfortunate enough to try to conduct your business by phone it will be extremely difficult to get through to anyone in Ireland, let alone anyone in your branch. Bank of Ireland Customer Service appears to have been outsourced to a centre in India. They are very polite but unwilling to bring your queries and business to a successful conclusion, necessitating a visit to your branch.

Terrible service. I represent a church which has a business account with this crowd, and simply wanted to add some additional signatories due to age & ill-health among the parishioners. Seven weeks later we are no further on. We filled in the 10-page exam paper they supplied, had our passports & driving licences verified by the local branch, sent the originating Vestry minute and also a full year's accounts. All we got was vague boilerplate one-liners by email saying they were working on it. We eventually got fed up and tried to make a complaint. The online complaints form won't accept anything other than letters & spaces - so no punctuation or brackets or numbers (yes a BANK's complaints form doesn't allow you to type NUMBERS!!). So I sent an email; they responded asking for our sort code & account number & address which we supplied last week. Still nothing. It beggars belief that these people are still in business, I'm not sure what sort of mental processes happen in the heads of the senior managers of this bank or if they ever actually read here what their users think of them but it's doubtful; this page makes it clear they have a terrible - and well-deserved - reputation. Customer service, communications and efficiency are all appalling. We will inevitably have to go through the pain of moving our accounts to a functioning bank at some point, but it'll be worth it in the end! If you're looking for a business account please don't go here; there are other banks out there that actually work. 👎

I was in a difficult position with stolen identification , phones and I had cancelled my cards. Bank of Ireland Naas allowed me access to my account. Thank you

I was in line waiting at counter in loughrea branch, there was 2 cashiers open, when 1 customer was finished I stepped up to the counter to be served and when I got to the counter the cashier pulled the blind down, no excuse me or sorry I'm closed etc.....
Very rude....

Review based on staff member Louise who dealt with my customer service face to face enquiry today in Mullingar. Great lady. Easy to work with. Did her best to sort my problem. And took things further than other staff have managed over a few years at this point. I use the online banking as opposed to their app. I can only access my most recent statement despite all the dates being listed. It's been frustrating. While the issue is not fixed, I felt listened to and got a step further in sorting this. Unfortunately there is a huge wait time to get served at customer service and sometimes staff can be a bit off. Delighted to commend Louise today.

Joan Gaffney working in the BOI In Carlow went amazingly out of her way to solve my problem for me today. Best customer service I have experienced in a long while!

We were having a problem with our PSK keypad and accessing the account. We met Ben in the Rathfarnham Shopping Centre branch and within about 20 minutes he had sorted out the issues. He was so helpful and understanding and really pleasant to deal with. The best customer service we have received in a long time.

This is the worst bank we have ever dealt with for business. Stuck in the 1990's backward systems, slow, no communication, and just completely useless for business in a modern world.

I have submitted an appliaction to open a joint account for me and my wife through Bank of Ireland.

The first step of the process was simple do the online application approve the requests and submit the supporting documents.

6 Months later my account is still not open.
Everytime they ask for more information and something else. During the process I have even had to phone in multiple times still with no answer.
On one occasion the person on the line has notified me that the operater who received the previous documents didnt submit it back to the internal team.
It was just sitting in an inbox for over a month.

During this process I have even been asked to resubmit previous information as it has expired and is not within 3 months anymore all due to how long the process is now taking.

Tried to open a new account to be told I can only do it online… unsat.

Business Online - in one word Disaster

Have tried to get access to the mobile secured code and have spent almost a full day over a period of time and got absolute nowhere. The Newry branch send you to the online help who are of no help. Having to uninstall the app to then reinstall the app. The website shows a qr code but when you click on it is says there is an error. Just need a 4 digit code which they refuse to either give over the phone, although have passed all the security checks, can't post out for "security purposes" can't give in person in the bank.
Would not advise any person, either personal or business to touch this bank!

I telephoned Bank of Ireland to obtain a replacement 365 PIN. I was put through to a call centre in southern India and spoke to Azim. First, he could not find my details, then he told me – wait for it - that in order to get a replacement 365 Pin I would need to give him my 365 PIN (that I did not have). He kept me on the phone for half an hour, wasting my time, and then told me I was not to be trusted, so he could not ‘help’ me.
Bank of Ireland makes huge profits from its Irish customers. However, it does not seem to care about providing a good service to customers. The bank should ensure some of its profits are put back into Ireland’s economy, by giving employment to people in local call centres here in Ireland. No doubt this continental outsourcing of business is driven by the bank’s need to grasp even more profit.

Opened online ISA. Takes a week to open as their transfer goes through on 4th day, they don't count weekends. The process is complicated, illogical and farcical. The customer services say contradictory things because it's so complicated. It's complicated to even close the account. Nationwide who l normally bank with are quick and easy. I tried bank of Ireland bv of higher interest but so frustrating.

Staff were very helpful and friendly in the clifden branch! Couldn't have been happier with the assistance and advice I received!