Ventetiden gør mig intet, da jeg altid er tilfreds med produktet når det ankommer. Har shoppet der en del gange nu, og fortsætter stadig med det! Super god kundeservice, altid venlige og behjælpelige:... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Produkterne er fantastiske til billig pris, hvilket virker utroværdigt men er meget sandt!! Dog er der LAAANG VENTETId, hvilket jeg personligt fandt til at være et stoort øv. Men det er det værd i sid... Se mer
Företaget har svarat
Faktisk meget god og super god kvalitet men der gik næsten 1 måned (det står meget tydligt på deres Instagram så det vidste heg jo godt) men ja super god kvalitet og tøjet kom faktisk
Företaget har svarat
Super service! Leveringen tager lidt tid, men det gør ingenting. Deres tøj er mega fint og i rigtig god kvalitet!😍
Företaget har svarat
Företagsinformation
Skrivet av företaget
Webshop based in CPH, Denmark
Kontaktuppgifter
Stengade 4b, 3000, Helsingør, Danmark
- info@bananasplitdk.com
- bananasplitdk.com
4,6
Utmärkt
27 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Nice game variety and smooth…
Nice game variety and smooth performance.Definitely a casino i`ll stick with
13 juli 2026
Omdöme utan inbjudan
long shipping time wrong size
When i finally received the vest I had ordered after 1 month the vest was in the wrong size. I'm still waiting for the return note I've been promised for a month now. Can not be recommended
6 februari 2022
Omdöme utan inbjudan
Svar från Banana Split DK
Hi Dina,
Thank you for your review!
Our shipping policies are clearly stated all over our website. It takes 23-30 business days for the order to reach your doorstep, so if you choose to place an order with us you're agreeing to said terms.
We did receive your return request, and the reason you gave for wanting to return was that the vest "didn't suit you", nothing regarding the size being wrong. However, we sent you an email requesting pictures of the item since you didn't add them to the original request, but we never got a response from you. It's impossible for us to process a request if we don't have the required documentation.
In a good-will act we are willing to study your case but we will kindly ask you to please send us the required pictures in reply to the email we previously have sent! Check your spam inbox in case it is not on the regular inbox.
With love,
Banana Split DK
Levering tog over en måned
Levering tog over en måned. Da det så kom frem var der alt for småt. Fik en e-mail hvor der stod at jeg skulle kontakte dem hvis jeg ville sende det tilbage, og få videre information om hvordan man gjorde. Skrev til dem for en måned siden og har stadig ikke hørt tilbage. Man kan ikke få lov til at tracke sin varer ordenligt. Alt i alt vil jeg absolut ikke anbefale at købe derfra
31 januari 2022
Omdöme utan inbjudan
Svar från Banana Split DK
Hi Julie,
Thank you for your review!
Customers are encouraged to return requests through our Return Center on this link https://bananasplitdk.returnscenter.com/. As today we haven't received any return request from you whatsoever. You are more than welcome to apply for it and we'll try our best to help you process the request.
With love,
Banana Split DK
Den størrelse jeg ville have var ikke…
Den størrelse jeg ville have var ikke den størrelse
17 februari 2021
Svar från Banana Split DK
Hi Sascha, thank you for your review!
It is the customer's responsibility to check the size charts and choose accordingly to their own measurements, of course you're always welcome to ask our customer service for help choosing the correct size. It is out of our hands if you ordered the wrong size for the Regina Sweater and didn't contact us for help.
We encourage you to contact us at info@bananasplitdk.com for a return/refund process, before Tuesday next week (23.02).
With love,
Banana Split DK
Ingen anbefaling herfra
Ingen anbefaling herfra. Dårlig returret og dårlig kundeservice
20 januari 2021
Svar från Banana Split DK
Hi Hanne,
You had reviewed us already. This was our answer then, and it's the same still.
You placed your order with us on the 9th of december, and received it on the 17th of December. From that day to the day you submitted your request, 1st of January/2021, there are 15 days and our return policies are very clear on our website regarding the 14 day time frame to accept returns. You had 7 days after Christmas to submit the request on time, and it was out of our hands to process the request then.
For lang leveringstid
Der går simpelthen for lang tid med levering. Når der er dansk afsender på forventer man ikke kinesiske leveringstider.
Selve varerne er dog fine når de endelig kommer frem
19 januari 2021
Svar från Banana Split DK
Hi Mia,
We are very clear with our customers and followers about our delivery times, our shipping policies are available in our website, and we encourage all of you to please read them before placing your orders to avoid issues. This is something we can't control as our warehouses and suppliers are located around the whole world and the items are being imported. Of course, you are free to not place an order if you feel the delivery times are too long for you, we totally understand.
With that being said, thank you for purchasing with us and again, thank you for your review.
With love,
Mili
Varen er fin
Varen er fin, men man skal være opmærksom på at der er der er alt for lang leveringstid..
Der gik over en måned før varen kom frem.
Jeg handler ikke her igen.
15 januari 2021
Svar från Banana Split DK
Hi Anja,
We are very clear with our customers and followers about our delivery times, our shipping policies are available in our website, and we encourage all of you to please read them before placing your orders to avoid issues. This is something we can't control as our warehouses and suppliers are located around the whole world and the items are being imported. Of course, you are free to not place an order if you feel the delivery times are too long for you, we totally understand.
With that being said, thank you for purchasing with us and again, thank you for your review.
With love,
Mili
Fin service
Fin service. Fik hurtigt svar når jeg henvendte mig på mail. Tøjet er okay. To veste i str. M. Den ene meget lille og den anden meget stor. Men generelt godt tilfreds.
14 januari 2021
Svar från Banana Split DK
Hi Christina!
Thank you SO much for your review, we are so happy you are satisfied with our service! Just wanted to clarify that the difference of sizes is because the Juni Vest is Oversized fitting, and the Ninna One is normal fitting.
Thank you for trusting and supporting us.
We love you!
Fine webpage and super product
Fine webpage and super product, BUT it took just over a month before I got it. Thats too long.
11 januari 2021
Svar från Banana Split DK
Hi Jesper,
Thank you for your review!
We are glad to know you are happy with most of our service. We promise we are working hard every day to be able to reduce delivery times.
Altid en glad kunde!
Ventetiden gør mig intet, da jeg altid er tilfreds med produktet når det ankommer. Har shoppet der en del gange nu, og fortsætter stadig med det! Super god kundeservice, altid venlige og behjælpelige:-)
11 januari 2021
Omdöme utan inbjudan
Svar från Banana Split DK
Thank you so much Ivana, it's for customers like you that we love what we do!
We love you!
Jeg bestilte den 23/11
Jeg bestilte den 23/11, og har fortsat ikke modtaget min bestilling. “Kundeservice” oplyser blot, at man skal have tålmodighed, og gør ellers ikke mere. Det virker lidt som et fup firma, og desværre undersøgte jeg ikke TP m.m, inden bestillingen, da det var noget min niece havde ønsket sig til julegave.
11 januari 2021
Svar från Banana Split DK
Hi Malene,
Thank you for your review.
If we were a scam company you wouldn't have received your Regina Sweater yesterday! Next time, we strongly advise you to read the shipping policies as you, yourself, admitted to not have done it before placing your order in one of the emails were we asked you about it. Here is your email:
"Hi,
Maybe not, but how can it take so long?
It’s a Christmas present for my niece, and I need to know if it arrives on time?
What does “received by line-haul” means? (Tracking).
Maybe you should write it on the front of the page, so people don’t have to read FAQ and shopping terms before placing a order - it is not normal in DK.
Mvh Malene Sandie"
It is, in fact, written all over our website, as we also informed you attaching a screenshot of the pop up that opens once a customer first visits our website. Here is our email:
" Hi again Malene,
We are very vocal about the reason why our items take a certain amount of time to arrive. Our suppliers and their warehouses are located around the whole world and for the time being, as we are still quite a small shop, we can’t have a stock here in Denmark yet of all the items in our store. That is the reason why.
Unfortunately I can’t give you an exact date for the item to arrive as it can vary between the 23 to 30 business days. “Received by line-haul” means that your package was received by a truck that will take the package to the airline.
Attached you’ll find a screenshot of our front page on our website where a popup opens and informs all customers about it when they first visit the website. We can’t make sure that you guys read them, but that’s why on our social media, we are always encouraging our followers to read all the important information. No matter what it’s important to know who you’re buying from and all the terms and conditions, otherwise how can you know you can trust that company with your money?
Let us know if there’s anything else we can do for you!
With love,
Mili
Banana Split DK"
So we have been as helpful as we can, we've provided you updates on your package every time you've contacted us asking for it. Your package was in transit for 29 business days, which is still within our stated delivery times, and that's why it is SO important that people read the shipping policies before placing orders.
Anyways, thanks for your purchase and have a lovely 2021!
Svar från Banana Split DK
Hi Charlotte,
We are very clear with our customers and followers about our delivery times, our shipping policies are available in our website, and we encourage all of you to please read them before placing your orders to avoid issues. This is something we can't control as our warehouses and suppliers are located around the whole world and the items are being imported. Of course, you are free to not place an order if you feel the delivery times are too long for you, we totally understand.
With that being said, thank you for purchasing with us and again, thank you for your review.
With love,
Mili
Absolut ingen stjerner
Absolut ingen stjerner! Har ikke modtaget produktet, som er bestil for halvanden måned siden.
8 januari 2021
Svar från Banana Split DK
Hi Maria,
Thanks for your review.
Your package is out for delivery today, this information is available in our "Track Your Order" link.
We are very vocal with our delivery times that take 23-30 business days, and this information is on all over our website, so you knew how long approximately it would take. You placed your order on the 27th of December, and it was shipped out on the 2nd of December. When we talk about business days weekends and holidays are not included, so your package was in transit for, exactly, 23 days until today that it will be delivered.
Next time we advice you to read the shipping policies throughout and choose if you can wait the stated times.
Happy 2021!
Hvis jeg snart får min bluse kan det…
Hvis jeg snart får min bluse kan det være jeg er mere tilfreds
susanne
7 januari 2021
Svar från Banana Split DK
Hi Susanne,
Thank you for your review!
Your package arrived in the Post Office on the 6th of January, so it should be out for delivery soon!
Thank you for trusting us and choosing us to do your online shopping💕
We love you!
Syntes der går alt for længe ang…
Syntes der går alt for længe ang spørgsmål og det er meget svært at finde frem til retur og indviklet at få det sendt tilbage.
4 januari 2021
Svar från Banana Split DK
Hi Gitte,
Thank you for your review.
Our offices were closed during New Years Holiday, that's why we answered to the email you sent on the 31st of December until today. We've answered promptly to all of your other emails before the holidays, and your previous return request was processed and accepted the same day, so we are sad to see our efforts have been overlooked.
Nevertheless, we thank you for your purchase and hope you have a great 2021!
Tøjet har en god kvalitet
Tøjet har en god kvalitet, men der gik 1 måned inden jeg modtog min pakke, og jeg tror ik man kan returnerer det uden at betale for det.
22 december 2020
Svar från Banana Split DK
Hi there!
Thank you for your review! We are so glad you enjoyed your experience shopping with us. Remember it is important to read the shipping and return policies before placing your order! Returns are totally free for our customers and they are available for any order that has been received no more than 14 days.
We promise we are working hard every day to be able to reduce delivery times.
We love you!
Produkterne er fantastiske til billig…
Produkterne er fantastiske til billig pris, hvilket virker utroværdigt men er meget sandt!! Dog er der LAAANG VENTETId, hvilket jeg personligt fandt til at være et stoort øv. Men det er det værd i sidste ende. Ventede selv lidt over en måned på mine produkter.
19 november 2020
Svar från Banana Split DK
Hi there!
Thank you SO much for your review! We are so glad you enjoyed your experience shopping with us, and we promise we are working hard every day to be able to reduce delivery times.
We love you!
Levede ikke om til min forventninger
Leverings tiden er alt for lang. Jeg ventede på min pakker i 32 dage og tøjet var ikke som det så ud på billedet, på hjemmesiden. Jeg prøvede også at kontakte dem omkring leveringstiden, men fik intet svar. Derfor opgav jeg at skrive om tøjet. Jeg ville anbefale ikke at købe herfra.
26 oktober 2020
Svar från Banana Split DK
Hi Alberte, thank you for your review.
Regarding our delivery times, as we always say, we encourage our customers to read our shipping policies before placing your orders so you can be fully aware that it takes 23-30 business days for your item to reach your doorstep. Your order was shipped on the 26th of August and you received it on the 16h of September, which means that the delivery only took 15 business days which is even less than our average. If you were not happy with your order you can return it at no cost to our offices in Denmark and we will refund you immediately, just let us know!
Now, about the lack of response on your email we want to apologize. We just realized, due to your review, that there was a mixup with your email and we did answer to you, but thought you were another one of our customers who had the same name and her order was #1036 who had also inquired about the shipping times and forwarded you the email we had previously sent to her. Again, we are sorry for the misunderstanding and it's definitely a growth opportunity for us.
Please let us know if you'd like to return the item or if there's anything else we could do for you, thank you for your time.
Svar från Banana Split DK
Mange tak for din anmeldelse, Sara! 💕
Vi arbejder konstant på at forbedre, så vi kan tilbyde vores kunder bedre leveringstider i fremtiden! Tak, fordi du stoler på os, og vi håber, at du får glæde af dit køb.🌸✨
Svært med anmeldelse når varen efter…
Svært med anmeldelse når varen efter 3-4 uger endnu ikke er ankommet ...😫
4 oktober 2020
Omdöme utan inbjudan
Svar från Banana Split DK
Hi René,
Thank you for review.
We hope that you have read our shipping policies before placing your order, as we state there that our deliveries take 23-30 business days to reach your doorstep. We've advised you through our email conversations, and our Customer Service Chat how to track your order and to make sure you're adding the order number instead of the tracking number when entering the required information.
Your order was shipped on the 9th of September, and it's been 18 business days since then, which is still within the shipping policies. Your package has arrived to customs on October 2nd, and it should be delivered within the next days.
Please let us know if there's anything else we can do for you.
With love,
Mili
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