My item arrived damaged due to shipping, which was disappointing at first. But their customer support handled it really well and sent me a replacement within a few days. That kind of service really bu... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great prices but slow to respond to questions. Took 2 weeks to respond to my question about shipping date and when they called me back two weeks later they asked me for an additional shipping charge... Se mer
Placed an order for a $1000 solar generator. Financing was approved by Affirm. After placing the order, I read that the product would not ship for 20 days. Since I needed it asap, I found another ve... Se mer
Företaget har svarat
So was a little unsure ordering online since im type who likes to see products and touch / test, but it ended up being way easier than I expected. I had a couple quick questions and customer service g... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Backyard Provider is an online store that aims to provide the most competitive prices for backyard and home items. We aim to provide a memorable experience when you shop on our online store by offering quality products with top-rated customer service.
Kontaktuppgifter
3,9
Bra
71 omdömen
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Product is great
Product is great! Perfect for my 14 year old kiddo. Delivery was smooth.
4 november 2024
Not a legitimate business
Purchased a sauna that reflected to have 10 in stock ready to ship. First received an email that said I would be contacted to see if I wanted to pay extra for expedited shipping, it was free for the item. That was an extra $350 that I couldn't even get them to tell me for days. A week passed and still no regular shipping date. I talk to them and the order was cancelled because they said they no longer were able to get the item. After that I was still receiving the invoice for the extra shipping. I ordered the sauna from another vendor with free shipping and received within a week. Not sure this is a legitimate business.
28 oktober 2024
Omdöme utan inbjudan
Svar från BackyardProvider.com
Hello there,
We appreciate you reaching out and sharing your feedback with us.
We offer our sincerest apologies for being unable to ship the item you ordered.
We will take note of this feedback and use it to improve ourselves.
If you give us a chance again, we'll do our best to do right by you.
Thank you and have a great day!
Sketchy looking website
Sketchy looking website. I would only order with a credit card as I was unsure if the company was legitimate. Slow shipping is why I gave 3 stars. Don't think I would use the company again due to sketchy policies. Also why would you ask me to tip an online order with so many fees. Just made me lower the rating to 2 stars alone because of that.
16 oktober 2024
Svar från BackyardProvider.com
Hello Matthew!
Thank you for sharing your feedback with us.
This is Malcolm. We sincerely apologize for not being able to ship your order fast enough.
I will reach out to you today to improve your experience.
We are fully committed to providing the best service. We will update our policies to make them simpler and more helpful in the future.
If you decide to order from us again, we'll do everything we can to provide you with a shipping date that works best for you.
We will use this feedback to improve ourselves.
Have a pleasant day ahead!
Excellent Product
The equipment was rugged and has held up well during the season. My son enjoyed learning how to tackle using the product and I also brought it to practice for the rest of his team to use. It was a big hit with the team and they were disappointed at some practices when I didn't bring it.
25 september 2024
Omdöme utan inbjudan
Svar från BackyardProvider.com
Hi David,
Thanks for sharing your review with us. That's great to hear that the item you ordered is serving you and your team well.
Have more fun with practice!
To Malcolm's Supervisor,
To Malcolm's Supervisor,
Malcom was extremely professional with being most helpful, proficient, respectful, courteous, and thorough beyond those I've dealt with on past phone orders.
He repeatedly followed up and notified me with updates pertaining to my correct order, on issues of when will my new Alfresco 42" Grill be shipped along with information on the rebate plan that my purchase fell under, the form to fill out for filing, the amount I will be receiving back with the Distributor managing for Alfresco's Rebate Program dated from Feb to Sept 2024. This gentleman deserves to be addressed as a great representation for Backyard Provider and hopefully acknowledged and respected by offering him an award of recognition, as well a promotion / raise within the company, to motivate and keep this personnel onboard as a great asset to your company's future.
It was an absolute pleasure doing business with your company due to having an incredible individual, the likes of Mr. Malcolm ! Respectfully yours, Shel Jake Berman
1 september 2024
Omdöme utan inbjudan
Svar från BackyardProvider.com
Hi Shel,
Thank you for this fantastic review. We're very happy to hear that Malcolm went above and beyond to assist you with your order.
We wish you a great week ahead!
it took over the 20 days to ship out i…
it took over the 20 days to ship out i had to text to see when it was going to be sent out.Setting up was a little hard the booklet gave you alot of stuff but nothing on setting up had to go to you tube for programing unit
19 juli 2024
Svar från BackyardProvider.com
Hello Darrin!
We appreciate you sharing your feedback with us.
This is Malcolm. We sincerely apologize for not being able to ship your order early.
I will reach out to you today to improve your experience.
On the 7th of October, we shipped this order and FedEx picked it up on the 9th of October.
On the 11th of October, the tracking information was provided to us by the supplier and we sent it to you immediately to make sure you can keep track of your package.
I will definitely send this feedback to Eco-Worthy that you had some difficulties setting the Inverter up because there were no instructions in the booklet and you needed to watch a YouTube video to program this unit.
We will strive to learn and improve from this feedback.
Thank you and have a great day!
They were extremely helpful and willing…
They were extremely helpful and willing to make sure I received my generator asap !
11 oktober 2024
Svar från BackyardProvider.com
Hello Steve,
We really appreciate your review. We're happy to hear that you received your generator and great condition.
Have a great day!
Waste of time
Ordered a mini split AC unit from backyardprovider on 28th of May. Got a call next day asking to upgrade to priority shipping for $300, standard shipping will take 2 weeks. Declined the expedited shipment offer. No updates for next several weeks and after calling them up, received an email saying order is cancelled as item is out of stock. The item is still available and showing in stock for order on their website.
26 juni 2024
Omdöme utan inbjudan
Svar från BackyardProvider.com
Hi Sree,
We sincerely apologize for the inconvenience you have experienced. This is definitely not the customer service we wish to provide to our customers.
We truly appreciate your feedback and have reflected upon it to ensure this does not happen again should you decide to give us another chance.
We will always strive to give the best service as much as we can.
Thank you.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
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