Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I absolutely love these slippers to wear in the house all day and every day. They are so cozy and protect my feet no matter the season. You can't go wrong with any of their styles but my go to is th... Se mer

Betygsatt 5 av 5 stjärnor

Des chaussons en laine achetés pour cet hiver incroyablement chauds et confortables, du bonheur pour les pieds frileux! Qualité au top. Je recommande!

Betygsatt 2 av 5 stjärnor

J'ai acheté plusieurs paires de pantoufles en juin et décembre 2024. Le matériau s'use rapidement et au bout d'un an il y a des trous au niveau des gros orteils. Le côté matériau durable qui nous a at... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I have been buying Baabuk sneakers for quite some time, this winter I ordered a pair of slippers as I moved to Romania and the winters are cold here. In January I was taking down the Christmas lights... Se mer

Företagsinformation

  1. Skobutik
  2. Klädbutik

Informationen kommer från olika externa källor

Baabuk is a Swiss footwear brand specializing in natural wool sneakers, slippers, and boots.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

361 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Baabuk comes to the rescue

I have been attracted to Baabuk shoes for several months. I also considered other wool shoes. Chad from Baabul was very helpful and answered all of my questions. I was glad to see that Baabuk came In the metric equivalent of half sizes because the other brand only came in whole sizes.
Now my real problem is that I have gout because of a cancer drug that I take and must take to stay alive.With Baabuk,there is no pressure anywhere on either foot. I can wear them all day long with supreme comfort.I also love the no shoelace tie factor because I am 84 and with arthritis makes it difficult to tie shoelaces!
I could not be more pleased and fellow seniors think the shoes look neat.I can hardly wait till summertime when I will wear my shoes without socks! Dr. John Krause

9 mars 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Get Yourself a Pair of Baabuks!

I just received my Sky Woolers. I have a wide foot so I had some concerns before I slipped them on - but they fit beautifully - and the quality of the materials and the build is top notch. This is my first pair of Baabuk’s, but not my last!

4 mars 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Keine Lieferung

Seit über 3 Wochen warte ich auf meine Lieferung - Kontakt über Telefon klappt nich, da die Nummer nicht vergeben ist...

15 februari 2020
Omdöme utan inbjudan
Logotyp för Baabuk

Svar från Baabuk

Hi Andreas, I'm sorry to hear about the delay you're experiencing! I reviewed your order and I see that our customer support team contacted you shortly after your order to inform you of a warehouse issue that we were experiencing. That issue has now been resolved and I see that our team contacted you to discuss replacement options. You can respond directly to those support emails, or if you prefer you can contact me directly at alex@baabuk.com. Once we receive your response, we'll be able to get this fully resolved for you.
Thanks,
Alex

Betygsatt 5 av 5 stjärnor

Tiptop!

Superschnelle Lieferung, schöne und hochwertige Produkte.

11 februari 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Tout OK de la part de Baabuk

Tout OK de la part de Baabuk. Moins pour UPS.
Livraison, 1 jour de retard, mais ça c'est UPS le fautif.
UPS indique une date et heure de livraison très large. Exemple: Passage du livreur mardi dans la journée.
Désolé, mais je ne vais pas rester toute la journée à attendre UPS. A améliorer.
Les Baabuk sont TOP à porter! super produit.

10 februari 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

If you want to spend the rest of your days with customer service, buy here

I have ordered sneakers from the German website on Black Friday (for non-US readers: in November) with a discount code. Shoes arrived damaged, and ever since, I am spending my days back and forth with customer service. Since the website is in German, I have sent my first emails to Baabuk in German, but received no reply at all. I think they use a customer service provider somewhere on the planet, which would make sense because email replys seem to come from different time zones. Customer service can only be contacted in English, which is not mentioned on the website and can be a problem for some customers.
Customer service is friendly but does not send helpful answers as they have to check with so-called sales team in between messages. Then you have to ask again for results because you won‘t hear back from them. Long story short, it is end of January now, and I am still waiting for a replacement. Now I was told the shoes I have ordered are sold out (but available on the website).
According to other reviews this company should really invest in a better customer service and more customer friendly return and exchange process.
Products seem to be good quality but if something goes wrong you will not want to order again.

23 januari 2020
Omdöme utan inbjudan
Logotyp för Baabuk

Svar från Baabuk

I'm sorry to hear about the experience you've had with our customer service! When shoes arrive damaged, our policy is to provide a prepaid label for the return service of the shoes so we can review the damage and to replace the pair. However, if we are out of stock of the style/size, we may offer an alternative replacement or a full refund.
I'd also like to assure you that we do not use a customer service provider - our customer support is handled directly by members of the Baabuk team. However, our team is located around the globe, so it is possible that responses may come outside of your local time zone.
In regards to your concern, I haven't been able to find your ticket in our system without an email or order number. Can you please contact me at alex@baabuk.com to provide that information so I can investigate and get this quickly resolved for you?
Thank you and have a great day,
Alex

Betygsatt 5 av 5 stjärnor

BUY BAABUK!

Slippers are warm, cozy, yummy, delicious and everything in between. The quality and workmanship are first-class. Terrific products and friendly customer service.

This was my first purchase from Baabuk; but it will not be the last!

I’m “spreading the word” to family, friends and co-workers to buy Baabuk!

18 januari 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Horrible company - possibly good shoes too...shame

I hope you order the right size, otherwise you will pay for it.

They will offer you 50% off your NEXT purchase, if you choose to gift your pair, and buy another. (So $200+ for 1 pair essentially). Otherwise, they require you to pay to ship back ($18 in my case) and then will only refund you what you paid, minus the shipping you paid for.

All in - I lost $28 to deal with a horrible company that seems like they have a good product.

17 januari 2020
Omdöme utan inbjudan
Logotyp för Baabuk

Svar från Baabuk

Hi John, I'm sorry to hear that you had a disappointing experience with Baabuk. We certainly don't intend for our return policy to be a reason to consider Baabuk "a horrible company".
Our return policy includes standard refund/exchange service and our U-Turn policy, which many customers have loved. For our standard returns/exchanges, we have several return warehouses around the world (including one in the USA) to reduce the cost of return shipping.
If you'd like to discuss further or if you have any additional questions, you can reach me directly at alex@baabuk.com. We'll be sure to do what we can to make things right for you.
Regards,
Alex

Betygsatt 5 av 5 stjärnor

Best slippers and shoes

I have 1 pair of shoes and 2 pairs of.ankle boots and decided to get some slippers with my xmas money , i chose the Pomobuk Slippers as the soles are from recycled material , so liked that idea, my house is pretty cold and feet definitely are your bodies temperature gauge so i feel warm if my feet are warm , these slippers are the nicest pair i have ever owned , my feet are now very cosy and the wool of all the footwear is great as my feet are never too hot.or too cold even when on my feet all day and have fixed my painful feet that i had from bad footwear and being on my feet alot.

Im not sure i could ever buy shoes or slippers from anyone else now, next investment will.maybe be slippers that come up over my ankles or maybe just another pair of the ones i have so i can get a different colour bottom .

Am very happy with all my purchases

16 januari 2020
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Love the color and style

Shoes arrived promptly. Love the color and style. But I wish the soles were a bit more forgiving - I didn't find these shoes as comfortable as some other recent purchases.

11 januari 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I recently purchased a pair of shoes…

I recently purchased a pair of shoes for a Christmas gift. One shoe came in with bad stiching. Worried it may not last I asked to have the shoe replaced. I was told they would but I have to pay 37.50 to return the item back to Germany. I have since emailed the company twice trying to resolve the problem and have not heard back. I have to rate the company one star since they are not backing the product.

9 januari 2020
Omdöme utan inbjudan
Logotyp för Baabuk

Svar från Baabuk

Hi Sherry, thank you for your feedback. I took a look at your order. It seems that you may have accidentally received our return instructions for international customers. For US customers, we have a dedicated warehouse in Colorado to accept returns and exchanges. So you will not need to ship your pair back to Germany. Once we receive the pair at the US warehouse, you will receive the exchange or refund (per your preference) and will review the stitching issue with our product team to make sure we catch issues like this in the future. I will be reaching out to you directly via email momentarily to discuss further.
Thank you and have a great day!
Alex

Betygsatt 5 av 5 stjärnor

Very comfortable shoes

Very comfortable shoes, shipping was pretty normal. They aren’t cheap by price but they are unique

8 januari 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent services & great shoes

I like these shoes very much and have had excellent service from Baabuk. The shoes are comfortable, washable, and cute. I have sneakers, urban woolers, and sky woolers (high tops). I wear them often and they seem pretty durable.

8 januari 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The back lip of one my shoes is tearing…

The back lip of one my shoes is tearing off so I have foam sticking out. I ordered another pair later on. Requested for a size change before it shipped. Received the shoes but didn’t get the right size. Asked for a new pair but now it’s sold out. Ended up having to just get a refund after I returned it. Still haven’t received a refund.

8 januari 2020
Omdöme utan inbjudan
Logotyp för Baabuk

Svar från Baabuk

Hi Walter, I'm sorry to hear that you experienced an issue with your order. We've sent your quality concern to our product team. In regards to the new order, we did have many sizes sell out over the holidays but we are expecting to restock in the coming weeks. In the mean time, refunds are processed once the warehouse receives and inspects the returned pairs. Once refunded, it may take 3-5 days to appear on your credit card statement. If you have any further questions or concerns, please do reach out to me at alex@baabuk.com.
Thanks,
Alex

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer