Baabuk Omdömen 361

While waiting in anticipation for their arrival I was excited. The box got here and I couldn’t wait to try them on, they fit like a dream. My tootsies are nice and warm all the time, I even went out in public because I forgot I had them on. So I would say wherever you live these will work well. Oh by the way I live in TX

I ordered slippers following their sizing guidelines but they were too small. $15 shipping plus $15 to return them—- $30 later I have no slippers. That is ridiculous. Contacted them to give them an opportunity to offer free shipping for the replacements and all I got was customer service apologies. The slipper are $50/pair and I paid $30 for nothing. This is not the behavior of a retailer I will deal with in the future.

Dear Baabuk,
Thanks for changing the shoe industry for the better.
Using sustainable products and mulesing free wool makes a big difference.
Your customer service is next level in such a refreshing way and your recycling program brings me tremendous joy. Finally a company that takes back what they produce.
Thank you Baabuk, not only are you a great company to do business with, but I love your slippers, which keep me cozy and warm throughout the Swiss winters.
Keep up the good work!
Melinda S.

I’m in the US and the Baabuk insoles were recommended by another company. I ordered the insoles but I started to get concerned as it had been over a month and they still hadn’t arrived. I reached out to customer service and worked with Chad; what a gem! He refunded me the cost and then the next day, the insoles arrived. Long story short - I kept the insoles and he still gave me the refund. Great experience start to finish!

I really enjoyed discovering this brand, I like their story and their product. I particularly enjoy their sneakers, they are as comfortable as their sleepers.

I bought recently a pair of Pomobuk slipper for my husband and he loved it ! Wool is amazing for slippers!!

Service au top !! Très satisfait de l’accueil

rien à dire c’est top

Je suis impressionné par leur professionnalisme et la qualité des produits qui est top. Le service client est également très réactif et courtois !

Franchement les produits sont au top ainsi que le personnel ! Je recommande vivement !

Matériaux au topppp+ équipe toujours autant souriante 😎

Très bonne expérience!!! Équipe au top et produits parfaits !!

I ordered slippers after reaching out to Baabuk with some questions. Having never spent that much on slippers before, I was hesitant to purchase. They arrived and didn’t quite meet my expectations, but Baabuk made it super easy to exchange and sent me a gift card as well. My second pair (the Mel) are everything I’d hoped for and I highly recommend this brand!

Still loving BOTH my pairs of Baabuk shoes. So comfy and love the design. I get lots of great comments.

I purchased insoles. I waited weeks and I never received the insoles. I was told that the insoles were reshipped. Again, never received. They have major delivery issues to the US. They sent the insoles by standard mail and the package was not able to be tracked. Customer service told me that I should buy the insoles locally. I am still waiting for a refund. This whole process has been going on for months. A huge hassle and I never got the insoles. BEWARE!

I ordered shoes that didn't fit and returned the whole order, via Baabuk's courier, for a fee. I then received a demand from FedEx for customs duties payable due to the parcel coming from the EU into the UK. I sent them evidence of the return but they weren't interested because it had been returned via a different company. Despite multiple attempts to resolve the situation, FedEx ignored me and sent me to a debt collector who added a fee, were equally disinterested and threatened additional fees and a damaged credit rating - so I felt I had no option but to pay. When Baabuk found out they contacted me to discuss what had happened and spent a lot of time and effort resolving it. They discovered that the fault lay with FedEx who should have covered the fees as part of their agreement with the company, but in any case Baabuk refunded me, which I felt was going above and beyond. So, although my experience wasn't great, I can say that Baabuk clearly care about their customers' experience and were very proactive in putting things right for me. I would like to use them again, but warn customers in the UK to be aware that our decision to leave the EU has made simple transactions like this much more complicated.

Great customerservice! The shoes look amazing and are easy to combine with any outfit. I love that they care about being great in production and the price is still resonable. Also the most comfortable shoes ever. Love everything about this company!

Super comfy and warm but I had two Mel slipper pairs over the last four winters which completely wore out at big toes and heels.
I would qualify this as durable.

My husband and I both have sneakers and both have slippers. They are all super comfortable, very well made and are very cool looking! Great company, I'm really impressed with their product and customer service. My husband has had his shoes for 3 years now, and we have had our slippers for 2 1/2 years. They are all holding up well and I just got my new sneakers the other day.