AXS.com Omdömen 306

I would leave a minus star if I could.
I am unable to access the tickets I paid months in advance for on the app as AXS are saying I am a bot.
I HAVE NO WAY OFF ACCESSING MY TICKETS.
No help given, online chat does not work, phone number advertised does not work. I have emailed, whatsapped and sent a messages via instagram.
This is shocking customer service.
I have wasted hours trying to get this sorted.
I am now forced to go to the O2 box office prior to the event tomorrow and queue to explain I cannot access my tickets.....that i paid £150 for?
THIS IS NOT ACCEPTABLE.

Very unhelpful. Impossible to contact a person. The help function seems deliberately designed to prevent complex issues being raised

Horrible Horrible Horrible!!! I will NEVER purchase a concert ticket through them, I would order from anyone except them. App doesn't work, despite spending an hour on the phone waiting to talk go a live person. I called the night before after I noticed a glitch ipn the ap. What a waste they told me to reinstall the app, still it didn't work. I loss the $$ I paid for parking, and luckily after standing in a long line, the tickets were able to be printed.

Worst experience, no help at all! Still waiting for a reply on a refund from June 25. Be greatful if this can be actioned

Absolutely the worst site and app. Unable to even open the app on my phone and unable to complete most functions on the website. Still waiting for them to get back to me and my request for help. Avoid using at all costs

I'm sharing my experience with AXS to help others make informed decisions. On 2/20/2026 I purchased for the 8/28 Dave Matthews Band in Englewood, CO for my family and me, However now my family wants to see the DMB at the Gorge. I listed my tickets for sale and noticed they did not appear on the seating map. In fact, no tickets appear available except for the grass area. The Price Range is also set for $69 to $70 which hides all tickets in the regular seated sections. I spoke to AXS who said the event organizer determines when to make resale tickets available. Also, this was in their disclosure. As a result I may be out thousands of dollars. I've learned that AXS.com does not meet my concert expectations and I will use a different ticketing company going forward.

would give 0 stars if i could. maybe negative. bad ai, greedy prices, contacting customer support is near impossible and redirects you to articles, finally logged into their app on a friends phone and it is erroring out..

after paying 25% more than the tickets actually cost, you must opt in to give them your personal data - app on phone, first/last name/ phone number/ location in order to access the tickets you already bought.

Soooo horrible their page never lets you do a simple thing like login in!!! I can’t even access the webpage and the app doesn’t show all your orders. PURE GARBAGE

I purchased tickets for tonight and was unable to access them. After several rounds with the virtual assistant and a conversation with Ashley h I still don’t have my tickets and we will now miss the show. He app has now blocked me so I can’t even speak to an agent. The worst service ever one star is actually too many

I had to download the app to get the tickets I purchased. I had to verify myself via a video and drivers license. Then I couldn't log in the app said I wasn't real cause something was typed to fast or used on multiple devices. Well I think I was hacked within minutes of my purchase. I got an email saying my phone number was updated. I immediately changed my pw. My name was also changed to a bunch of letters. It's outside of business hours so no live help. Had to submit a request. These tickets better be legit.

Utterly shit. Spent over 50 minutes on a page that said "just a sec, getting your tickets" and of course you aren't supposed to do anything in case it thinks you're a bot. So after 50 minutes I refreshed the page as it was looking like a fault had occurred, only to be told sorry no tickets available. So legit fan got shoved off into a waiting abyss while the actual bots probably are getting the actual tickets. By the time you've wasted your time on that, any chance of getting a ticket on the other nights have gone. Only giving 1 star for this monumental heap of shit as you cant give 0 stars. Waste of time followed by huge disappointment.

Bought 2x $800 tickets through their website. Haven’t received any sort of confirmation that they have shipped. Reached out to customer service, but they can’t tell me WHEN nor WHERE these tickets might (or might not) be shipped.

Appearance of the site is complete scam. No price showing without sharing personal information, no sharing what are fees.

Was charged 235.00US for tickets that are $40.00 here in our town in Cranbrook. Never received the tickets for the Ballet, my friend and I were to attend. Tried to stop Payment on my Visa, Visa says I need to go through the dispute board, and they say I need to talk to the company the tickets were purchased through. Well that's a joke.. talk to who!! No tickets, no ballet no refund.. it is maddening

Put the tickets and guide book in my basket clicked 'Checkout' cannot complete payment. Tried FAQ. Have updated the AXS app, am registered, reset my password, confirmed I'm a real person. Still can't pay! Really have better things to be doing with my time.

AXS deserves zero stars for its use of geo location and restrictive practice. It was easy enough to buy my tickets but sell them? Oh no, of course not. I can't add my bank account because I am accessing from abroad. Never again. Also a big shout-out to venues who use this company. Unexplained error messages, no local support, nothing.

I was bought tickets as a present they went to my friends email. Today she sent to myself. I had to download the AXS app. I am elderly and tried several times then the I am not a fan blocked me. I am deeply distressed and tearful. I can’t understand the instructions to change this. And the Chatbot is useless for me. I can’t find an easy way to contact customer services. This has ruined what should have been a lovely gift.
I do have time before the event. Can anyone advise.
Can some kind person send me an email or telephone number to call them thank you
Joe from AXS UK made contact via email and sorted out this issue. His instructions were clear. And he doubled checked that everything was in order. So I am so thankful for Joe

Six weeks ago, I sold the tickets and provided the Paypal account at the time.
Still not received the money despite contacting their support which did not acknowledge the above.
I wish the pop star managers cared more and looked at these reviews I mean 1 star on trust pilot is awful.

We missed out on awesome seats for the foo fighters in Sydney because AXS system is garbage.
took payment and everything but no tickets after 48 hours of waiting, we called and there was no evidence they were purchased in their system..... so we missed out on them.

warning to event organisers, use Ticketek or Ticketmaster next time, at least their system works!

Apparently they sell tickets... wouldn't know because their site doesn't let me...