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Axiom Gaming Omdömen 6

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TrustScore 3.5 av 5

3,5

Datorservice
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Företagsinformation

  1. Datorservice

Skrivet av företaget

Axiom Gaming® is a U.S.-based technology brand and federally registered trademark (U.S. Reg. No. 7036121) owned and operated by Axiom LLC. Founded in Maryland on January 28th, 2022, we specialize in designing and delivering affordable to high-performance gaming PCs, CAD workstations, AI systems, and enterprise computing solutions for both consumersand businesses across the nation. Axiom LLC is registered with the U.S. government under CAGE Code 0TYQ1 and UEI PBD1U6N7K1P7. and classified under NAICS Code 334111 for Electronic Computer Manufacturing. Our products are available on major retail platforms including Walmart, Amazon, Newegg, and eBay, as well as directly through our official website at AxiomGaming.net, making our systems accessible and trusted across multiple marketplaces.

Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

6 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

Axiom Support


Final edit - support send a new SSD and the pc is working again. Thanks

Edit - Thanks support for responding to the post and assisting with sending out a replacement SSD. Will provide a final update once completed.

Axiom Support hasn't responded to either of the two emails I sent on 2/19/26 or on 2/24/26. Maybe they will read it here.

I bought a pc from them on 12/9/26 as a Christmas present for my 13 year old.

It's been used a handful of times since and then a week ago we turned it on to find the message below.

Reboot and select proper boot device or insert boot media in selected boot device and press a key when powered on.

Reached out to Axiom warranty contact first and the email bounced back and the address doesn't work...always a good sign.

Then on to reaching out to support twice and they can't be bothered to even acknowledge receiving the email. To say the experience is underwhelming is putting it mildly.

Working on next steps now.

16 februari 2026
Omdöme utan inbjudan
Logotyp för Axiom Gaming

Svar från Axiom Gaming

We sincerely apologize for the inconvenience and the delay in our response. It appears your original email did not come through our system, which is why it was not acknowledged. We have now received your message and have responded to your inquiry.

We want to make this right and get your system back up and running as quickly as possible. Based on the issue you described, it is likely that a SATA or power connection may have come loose. This is typically a simple fix.

Please follow up with us via email so we can guide you step-by-step through troubleshooting. If needed, we can also initiate an RMA to have the system shipped back to us for inspection and repair.

We appreciate your patience and look forward to resolving this for you promptly.

Betygsatt 1 av 5 stjärnor

unusable and will do everything possible not to refund

Edited added after Axiom Gaming’s response again:

I purchased a "gaming PC" from Axiom late 2025. When I first powered on the PC, it already had an “admin” account labeled for Axiom Gaming. In over 25 years of buying gaming PCs, I have never received a system set up like that. Exceptionally unusual and they claimed it was to "test" things. As soon as I tried using the PC for anything beyond start-up the GPU would crash.. under ANY load... the card fails as soon as any games were even attempted to be launched, and the GPU fans outright did not work. In all, this system was entirely unusable.

Within hours of receiving it, I contacted their support. While they were responsive, the troubleshooting mainly involved suggesting I take the system apart and reseat components, which I was not comfortable doing. There were also delays in receiving a return label.

After the PC was returned, I was told it needed to be “inspected.” Around 6 weeks passed without response. Only after the issue was escalated further was I told the system was allegedly “damaged.” That claim was not raised when the return was first received, and I can 100% swear on my best friend's grave that I did not cause any physical damage. My initial contact about the system not working was made immediately after delivery.

After this experience, I looked into other reviews and noticed multiple buyers describing similar problems with systems not functioning properly and difficulty obtaining refunds.

My main concern is the lack of accountability in resolving the issue once the product was back in the seller’s possession. I encourage anyone considering a purchase to read through customer experiences and make an informed decision.

29 november 2025
Omdöme utan inbjudan
Logotyp för Axiom Gaming

Svar från Axiom Gaming

We're sorry to hear this experience was frustrating.

After the system was returned to us, our intake inspection found physical damage to the product that was not present prior to shipment. For that reason, the return did not qualify for a full refund, and a partial refund was issued in accordance with our return and damage policy.

During inspection, the system was also powered on and showed signs of use, including a user profile set up under the name "Marty DuMont." This indicated the product had been used after delivery and prior to return.

All findings were documented at the time of inspection with photos and internal records. When a returned item shows physical damage.

We also made multiple attempts to facilitate the return by providing return labels, but the process was delayed despite our efforts to assist. If Trustpilot or the sales platform requests verification, we are able to provide the documented evidence for review.

Edit: For clarity, the order subtotal was $539.99. A partial refund of $216.00 was issued due to physical damage identified during intake inspection, with no additional adjustment made, leaving a final balance of $323.99.

The return label was provided on Wednesday, December 3, 2025, and the return was received and marked delivered on Thursday, December 11, 2025, at 12:25 PM. The partial refund was issued during this timeframe.

Marty reached out to us today regarding this matter, despite the partial refund having been issued about two months ago.

Betygsatt 5 av 5 stjärnor

Warranty is great everytime i encounter…

Warranty is great everytime i encounter a problem these guys are quick to respond and resolve love this pc and the support team

26 november 2025
Omdöme utan inbjudan
Logotyp för Axiom Gaming

Svar från Axiom Gaming

Thank you so much for the kind words! We're really glad to hear you're enjoying your PC and that our support team has been able to help whenever needed. Providing quick, reliable service is very important to us, and we truly appreciate you taking the time to share your experience. Enjoy your PC, and don't hesitate to reach out if you ever need anything in the future!

Betygsatt 1 av 5 stjärnor

Don't buy from this seller!

This is a horrible seller! Do not buy from this company. Sent us a defective pc and would not honor warranty. Horrible customer service. Dont do it!

29 december 2025
Omdöme utan inbjudan
Logotyp för Axiom Gaming

Svar från Axiom Gaming

We're sorry to hear about your frustration and appreciate the opportunity to clarify.

We have not refused warranty service. As explained previously, our warranty process requires the system to be returned for inspection so we can properly diagnose the issue. This is a standard and necessary first step before authorizing any repair, replacement, or refund.

We have offered to proceed with warranty service and provided next steps should you wish to move forward.

We remain willing to assist and will fully cooperate.

Thank you.

Edit: Since 12/29/2025 09:10 AM a prepaid return shipping label has already been provided; however, the system has not yet been shipped back to us for inspection or repair.

Betygsatt 5 av 5 stjärnor

Amazing help

Amazing help. Assisted with troubleshooting upon startup issues. Overall amazing customer service for a quality product.

21 november 2025
Omdöme utan inbjudan
Logotyp för Axiom Gaming

Svar från Axiom Gaming

Thank you, Antonio Gonzalez. I'm really glad I could help you get everything running smoothly. If you ever need anything else or have questions down the line, I'm always here to assist.

Betygsatt 4 av 5 stjärnor

Love it

I sent a message as the delivery was taking longer than estimated. Not the companies fault, Blake from Axiom gaming personally helped me with my concern and was very responsive and supportive. The only concern I have is I am using light room on this computer and it seems to slow way down not sure if it’s a storage issue or if this is an app issue.

8 oktober 2025
Omdöme utan inbjudan
Logotyp för Axiom Gaming

Svar från Axiom Gaming

Hi Ashley, thank you again for sharing your experience. If Lightroom still feels a bit slow, it may help to make sure hardware acceleration is turned on so the program can use your graphics card for image processing. To check this on Windows, open Lightroom and go to Edit → Preferences → Performance, then under Use Graphics Processor select Custom and enable Use GPU for image processing (Full). After that, restart Lightroom and see if performance improves when zooming, brushing, or switching between images. For more details, you can read Adobe’s article titled Graphics processor (GPU) FAQ | Lightroom at https://helpx.adobe.com/lightroom-cc/kb/lightroom-gpu-faq.html

Thank you for choosing Axiom Gaming.

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