Australian Wholesale Oils (AWO) Omdömen 2 774

TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Delivery was quick, the hardest part was deciding on the order. I trust Australian wholesale oils, always good oils, fast delivery.

Betygsatt 5 av 5 stjärnor

I have used a wide range of oils from this fabulous supplier, and each has been top-quality,, beautifully packaged and presented, and delivered promptly. But most of all, these oils are totally super... Se mer

Betygsatt 5 av 5 stjärnor

I have recently ordered ‘Lavender’ and the Australian Native Oil collection. Really impressed with the packaging, price and quality of the oils. Long lasting smell. I’ve previously bought Essential Oi... Se mer

Betygsatt 5 av 5 stjärnor

Love these oils! Beautiful packaging and fast delivery xx thanks so much 🙏

Företagsinformation

  1. Aromaterapiprodukter

Skrivet av företaget

Australian Wholesale Oils Pty Ltd (AWO) is your friendly and helpful supplier for all your aromatherapy and natural DIY ingredients. Our aim is provide an exceptional customer experience by providing quality products, helpful education and a wide product range. So why not ditch your overpriced, internationally owned supplier who treat you like a number, rather than a partner - and give our Aussie owned and run business a go.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

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Betygsatt 4 av 5 stjärnor

Great products

I love their essential oils! Got a nice collection already. Only thing I was a bit disappointed about was the beeswax being granular. Was hoping it was more natural. But otherwise, all the other carrier oils are excellent.

15 februari 2025
Betygsatt 4 av 5 stjärnor

Great products!

Very pleased with the massage oil and essential oil I purchased. Only thing that could be improved would be quicker shipping (took 2 weeks to even get ready to ship). I didn't mind waiting for my order as I had time but since it is for a birthday gift, I'm glad I didn't leave it till later. I would prefer the shipping time to be visible in the cart at purchase. Not everyone buys birthday gifts as early as I do.

18 januari 2025
Betygsatt 5 av 5 stjärnor

Quality products at great orices

The products are of a very high quality and I'm looking forward to experimenting with them, especially the argan butter. Products arrived quickly and I love the simple but high quality packaging

18 januari 2025
Betygsatt 5 av 5 stjärnor

Seem to be high quality essential…

Seem to be high quality essential oils...I can tell by just smelling them as I've used oils for about 40 yrs!
Reasonable market prices, quick well packed delivery. My 2nd order from AWO. Loyal customer now :-)

17 november 2024
Betygsatt 1 av 5 stjärnor

Refusing to help

I purchased some Olivem 1000 from this company and it didn't emulsify my creams. I've been using it for years without a problem so I called the company and the woman on the phone told me they are no longer stocking Olivem. I asked her why, and she danced around the question like a politician. I've had to get some expressed from another company to fill my Christmas orders. They are refusing to give me a refund, so it's over $80 own the drain. Pathetic customer service. Have found a new, much more honest supplier.
Edit. I have stored the product correctly, in a cool dark place. It's been a year since I bought it because I stocked up when I could. It seems they don't believe me when I tell them I stored it properly. And thanks for emailing me, saying you hope I've had a 'wonderful afternoon' A wonderful afternoon doesn't involve being ripped off and treated poorly by a company you have trusted with your business. Interesting also, that they'd send me a sarcastic email. They have so much to learn about real customer service

4 december 2024
Omdöme utan inbjudan
Logotyp för Australian Wholesale Oils (AWO)

Svar från Australian Wholesale Oils (AWO)

Hi Piri,
Thanks for your review. We are sorry to hear that you have not been satisfied with your recent contact with our customer service team.
We have unfortunately been no longer able to source this product from our regular supplier. Whilst we have tried alternative suppliers, we have made a decision to no longer stock this product but have replaced it with a product called Natural Emulsifying Wax (PolyAquol 2W). This product has very similar properties as an all- naturally derived, Polyglycerol based self-emulsifier ideal for O/W emulsions.
We also note that you purchased the Olivem 1000 nearly 12 months ago. Whilst the product is still within its recommended re-test date, we are unable to confirm how it has been stored. We have also made suggestions on why your creams have not emulsified, and hope that whilst you advised you have used this ingredient within the same formulation with success in the past, we are confident in the ingredient we have supplied.
We appreciate your understanding.
Kind Regards, AWO Team

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